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    • united states
    • permanent
    Group ObjectiveThe mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.Position ObjectiveThe purpose of this role is to take ownership of regional business intelligence and partner with the regional BI customers within RSR (who can include but not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR clients) and provide business solutions through data.This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.As a Business Intelligence Manager you will be responsible for the direct line management of team(s) encompassing lead level, associate level and/ or business intelligence partners supporting regional business. Business Intelligence Manager will be equally responsible for the development of their team as for contributing to the broader Global Business Intelligence strategy.In addition to end to end delivery of regional accounts and client BI reporting, this role will drive high performance culture within Global BI and focus on delivering value to stakeholders aligned with RSR Fit2Win pillars and agreed upon global end to end approach to data quality. BI Manager will lead the team in the way of innovation, strategy and Agile methodology. The GBI Manager will be regional primary liaison with members of the Global TBA team, Domo Product Manager and Data Science team.You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.Position SummaryLeadershipResponsible for the direct line management staff where responsibilities include day to day management, work prioritization, upskilling and coaching, goal setting and development planning and performance management.Deal with stakeholder escalations.Ensure teams are effectively managed in the region but work is appropriately load-balanced both within the region and globally as required.Assist the regional director with shaping the future BI roadmap.Responsible for delivering change management projects.Delivering best in class solutions for our clients.Will champion data-driven decisions and agile deliveryEnsure data teams are able to execute a robust approach to extracting, transforming, and loading data.Improve existing processes and develop new better ways of working.Set the tone for leading a client-centric organization which prioritizes the advancement of client and people strategies.ConsultResponsible for being the liaison between the consumers/ops teams and larger ecosystem of global Business Intelligence.Using client data and insights to highlight and provide observations, provide recommendations and contribute to ongoing business discussions and decision making.Use analysis of the client's data to present the account leadership with any potential approaches or opportunities for improvement in service delivery performance and elevated value add opportunities.Focus on promotion of RSR data lake, benchmarking tools and collaboration with data science team to deliver on the prescriptive and predictive analytics goals of the organization.Drive feedback loop from stakeholders and regional business partners to support and enhance the work of the data science team.Have commercial awareness and work with the account leadership to maximize any revenue generating opportunities.Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.Serve as a functional and technical data visualization and business intelligence subject matter expert.Serve as subject matter expert for clients and advise during sales and solution design.Maintain StandardsMaintain regional team's commitment to the agreed parameters aligned to the global method of BI production, documentation and standards.Leverage an agile work environment to incorporate new innovative and value add components to existing portfolios.Organize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer facing material (coordinate with RFP and sales approach as appropriate) .Ensure data governance principles and guidelines are being met.EducationMaster's degree is preferred, or a Bachelor degree with four+ years of relevant experience (on top of the years of experience required for the role mentioned in the section below)ExperienceProject Management and/or process improvement experience highly preferredManagement within Business Intelligence/Data Science/Analytics background is essentialTalent Acquisition/MSP/RPO/People Analytics experience is preferred5 years+ experience in a similar roleKnowledge, Skills, and AbilitiesLine management of a team of BI or data analystsExcellent communication and facilitation skills required for various levels throughout external and internal organizationsExcellent presentation skills used in delivering solutions to executive-level clientsDemonstrated continuous improvement, process documentation, and workflow skillsExcellent working knowledge of MS - Excel with knowledge of macros and pivot tables.Excellent working knowledge of Google products, and visualization tools Domo, Tableau, etcAbility to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining qualityAbility to synthesize and analyze information and ideasStrong drive and commitment to delivering outstanding resultsHave the ability to provide value with the use of analytics to help achieve the account's objectives and the client's initiatives.Ability to create meaningful insights and metrics that aligned to business priorities and objectivesData visualization preferred; ability to interpret data and translate it to non tech (lamens) people.Ability to write Intermediate SQL scriptsExperience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.Experience with analytics tools.Extensive experience technical client service (i.e. consulting experience).Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.Preferred Experience:Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketingExperience with Domo and GCPDirect and indirect management experience of analysts, technical associates or similar functions.Ability to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.What's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Group ObjectiveThe mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.Position ObjectiveThe purpose of this role is to take ownership of regional business intelligence and partner with the regional BI customers within RSR (who can include but not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR clients) and provide business solutions through data.This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.As a Business Intelligence Manager you will be responsible for the direct line management of team(s) encompassing lead level, associate level and/ or business intelligence partners supporting regional business. Business Intelligence Manager will be equally responsible for the development of their team as for contributing to the broader Global Business Intelligence strategy.In addition to end to end delivery of regional accounts and client BI reporting, this role will drive high performance culture within Global BI and focus on delivering value to stakeholders aligned with RSR Fit2Win pillars and agreed upon global end to end approach to data quality. BI Manager will lead the team in the way of innovation, strategy and Agile methodology. The GBI Manager will be regional primary liaison with members of the Global TBA team, Domo Product Manager and Data Science team.You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.Position SummaryLeadershipResponsible for the direct line management staff where responsibilities include day to day management, work prioritization, upskilling and coaching, goal setting and development planning and performance management.Deal with stakeholder escalations.Ensure teams are effectively managed in the region but work is appropriately load-balanced both within the region and globally as required.Assist the regional director with shaping the future BI roadmap.Responsible for delivering change management projects.Delivering best in class solutions for our clients.Will champion data-driven decisions and agile deliveryEnsure data teams are able to execute a robust approach to extracting, transforming, and loading data.Improve existing processes and develop new better ways of working.Set the tone for leading a client-centric organization which prioritizes the advancement of client and people strategies.ConsultResponsible for being the liaison between the consumers/ops teams and larger ecosystem of global Business Intelligence.Using client data and insights to highlight and provide observations, provide recommendations and contribute to ongoing business discussions and decision making.Use analysis of the client's data to present the account leadership with any potential approaches or opportunities for improvement in service delivery performance and elevated value add opportunities.Focus on promotion of RSR data lake, benchmarking tools and collaboration with data science team to deliver on the prescriptive and predictive analytics goals of the organization.Drive feedback loop from stakeholders and regional business partners to support and enhance the work of the data science team.Have commercial awareness and work with the account leadership to maximize any revenue generating opportunities.Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.Serve as a functional and technical data visualization and business intelligence subject matter expert.Serve as subject matter expert for clients and advise during sales and solution design.Maintain StandardsMaintain regional team's commitment to the agreed parameters aligned to the global method of BI production, documentation and standards.Leverage an agile work environment to incorporate new innovative and value add components to existing portfolios.Organize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer facing material (coordinate with RFP and sales approach as appropriate) .Ensure data governance principles and guidelines are being met.EducationMaster's degree is preferred, or a Bachelor degree with four+ years of relevant experience (on top of the years of experience required for the role mentioned in the section below)ExperienceProject Management and/or process improvement experience highly preferredManagement within Business Intelligence/Data Science/Analytics background is essentialTalent Acquisition/MSP/RPO/People Analytics experience is preferred5 years+ experience in a similar roleKnowledge, Skills, and AbilitiesLine management of a team of BI or data analystsExcellent communication and facilitation skills required for various levels throughout external and internal organizationsExcellent presentation skills used in delivering solutions to executive-level clientsDemonstrated continuous improvement, process documentation, and workflow skillsExcellent working knowledge of MS - Excel with knowledge of macros and pivot tables.Excellent working knowledge of Google products, and visualization tools Domo, Tableau, etcAbility to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining qualityAbility to synthesize and analyze information and ideasStrong drive and commitment to delivering outstanding resultsHave the ability to provide value with the use of analytics to help achieve the account's objectives and the client's initiatives.Ability to create meaningful insights and metrics that aligned to business priorities and objectivesData visualization preferred; ability to interpret data and translate it to non tech (lamens) people.Ability to write Intermediate SQL scriptsExperience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.Experience with analytics tools.Extensive experience technical client service (i.e. consulting experience).Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.Preferred Experience:Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketingExperience with Domo and GCPDirect and indirect management experience of analysts, technical associates or similar functions.Ability to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.What's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • work from home - permanent
    Professional ServicesSr. MSP Implementation Manager, North AmericaThePSSr.Implementation Managerwill be responsible for managing new or existing global client projects as well as NOAM or internal projects, managing a large, complex project infrastructure, ensuring that goals and objectives of the project are accomplished within prescribed time frame and budget parameters. Provides leadership and guidance to other project personnel. This position is an individual contributor, with potential management responsibilities.Lead others; manage delivery of products/services to achieve an agreed end result; project budget accountability; goals and objectives management; develop and maintain executive level relationships with clients and internal team members; drive results and accountability; ensure quality of service and product; consults with clients and provides guidance.Travel is required 10% of the time.EDUCATION:High school diploma or equivalent requiredBachelor's degree strongly preferredBASIC QUALIFICATIONS:Minimum of 6 years of Project Management experienceMinimum of 2 years of MSP talent acquisition experienceMinimum of 2 years of SOW experienceExperience with implementing recruiting technologies such as VMS, ATS, etc.Highly proficient with Microsoft Office tools including Word, Excel, Powerpoint, Project and VisioADDITIONAL QUALIFICATIONS:Strong technical aptitudeConsultative approachStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for quality expressed by continually initiating system and process improvementsStrong management skills based on several years of experience, including people development and team buildingSuperior consulting, leadership, management, interpersonal and mentoring skillsAbility and experience with continuous improvementAbility and experience with designing and documenting process for a contingent and/or direct hire recruiting life cycleAbility to drive results and accountabilityAbility to recognize and mitigate risksAny formal project management training is a benefitRequires demonstrated project management skills - including experience with other services outside of a MSP focus such as with RPO, technologies and integrationWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Professional ServicesSr. MSP Implementation Manager, North AmericaThePSSr.Implementation Managerwill be responsible for managing new or existing global client projects as well as NOAM or internal projects, managing a large, complex project infrastructure, ensuring that goals and objectives of the project are accomplished within prescribed time frame and budget parameters. Provides leadership and guidance to other project personnel. This position is an individual contributor, with potential management responsibilities.Lead others; manage delivery of products/services to achieve an agreed end result; project budget accountability; goals and objectives management; develop and maintain executive level relationships with clients and internal team members; drive results and accountability; ensure quality of service and product; consults with clients and provides guidance.Travel is required 10% of the time.EDUCATION:High school diploma or equivalent requiredBachelor's degree strongly preferredBASIC QUALIFICATIONS:Minimum of 6 years of Project Management experienceMinimum of 2 years of MSP talent acquisition experienceMinimum of 2 years of SOW experienceExperience with implementing recruiting technologies such as VMS, ATS, etc.Highly proficient with Microsoft Office tools including Word, Excel, Powerpoint, Project and VisioADDITIONAL QUALIFICATIONS:Strong technical aptitudeConsultative approachStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for quality expressed by continually initiating system and process improvementsStrong management skills based on several years of experience, including people development and team buildingSuperior consulting, leadership, management, interpersonal and mentoring skillsAbility and experience with continuous improvementAbility and experience with designing and documenting process for a contingent and/or direct hire recruiting life cycleAbility to drive results and accountabilityAbility to recognize and mitigate risksAny formal project management training is a benefitRequires demonstrated project management skills - including experience with other services outside of a MSP focus such as with RPO, technologies and integrationWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • work from home - permanent
    Randstad is the #1 HR Services Provider in the world, and we are hiring an MSP Specialist to join our Sourceright division. The MSP Specialist will be accountable for implementing and delivering a successful managed services program strategy to meet/exceed spend/revenue and profit targets. What you get to do:Service the talent needs of an assigned customer(s)Implement strategies to capture market shareManage the delivery of products/services to achieve the agreed end resultBudget accountability & goals and objectives managementServe as a subject matter expert (SME) for non-FTE procurementExecute & deliver processes and procedures for achieving service level metricsWhat you need to bring:Bachelor's degree strongly preferredStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal, and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for qualityManagement skills including people development and team buildingSuperior consulting, leadership, management, interpersonal, and mentoring skillsProficient using Google mail, calendaring, and shared drivesWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Randstad is the #1 HR Services Provider in the world, and we are hiring an MSP Specialist to join our Sourceright division. The MSP Specialist will be accountable for implementing and delivering a successful managed services program strategy to meet/exceed spend/revenue and profit targets. What you get to do:Service the talent needs of an assigned customer(s)Implement strategies to capture market shareManage the delivery of products/services to achieve the agreed end resultBudget accountability & goals and objectives managementServe as a subject matter expert (SME) for non-FTE procurementExecute & deliver processes and procedures for achieving service level metricsWhat you need to bring:Bachelor's degree strongly preferredStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal, and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for qualityManagement skills including people development and team buildingSuperior consulting, leadership, management, interpersonal, and mentoring skillsProficient using Google mail, calendaring, and shared drivesWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • permanent
    Group ObjectiveThe mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.Position ObjectiveThe purpose of this role is to partner with the Regional BI customers within RSR (who can include but not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR clients) and provide business solutions through data.This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.As a Business intelligence analyst you will be responsible for overseeing the end to end delivery of account and client BI reporting. This will include working with data engineering to provide usable datasets, create dashboards with meaningful insights & visualizations within our BI solution (DOMO) and ongoing communication and partnering with the 'BI consumers'. The key to this is as a Business Intelligence analyst you will be a commercial and operational expert with the ability to translate data into insights. You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.Position SummaryImplementationBe the implementation workstream lead responsible for delivering a reporting suite and introductory standard for the account and client.Provide recommendations on organizing the same concept offerings to appropriate 'tier based' programs currently licensed for DOMO/Talent Radar. (tier based program requirements TBD).Responsible for ensuring all contractual conditions around reporting, financial elements, SLA's and KPI's are reviewed, understood and adhered toAssess operating reality to validate solution requirements and adjust as neededImplement and reinforce tools including standards, procedures, and documentationEnsure team has living documentation on each client billing and reporting processOversee the design and build of insightful, scalable, and actionable visualizationsDevelop, document, and maintain a comprehensive quality management programBuild, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sourcesExecute continuous process improvement processKnowledge of general database functions, data storage, data models, and data transfer protocols ConsultResponsible for being the liaison between the consumers/ops teams and the data engineering teamsUsing client data and insights to highlight and provide observations, provide recommendations and contribute to ongoing business discussions and decision making.Use analysis of the client's data to present the account leadership with any potential approaches or opportunities for improvement in service delivery performance and elevated value add opportunities.Have commercial awareness and work with the account leadership to maximise any revenue generating opportunities.Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.Contribute to the success of a wider global teamQualify the business needs of each request and use expertise to partner on solutionsDevelop strong working relationships with the client stakeholders and account leads.Serve as a functional and technical data visualization and business intelligence subject matter expert.Serve as subject matter expert for clientsMay also work with client program owners and ATS Vendor/PartnersMaintain StandardsWork within the agreed parameters aligned to the global method of BI productionFocus first and foremost on delivery of RSR data lake and available benchmarking tools with the eventual goal of client data incorporated into TalentRadar platform in alignment with predictive analytics goals of the organization.Leverage an agile work environment to incorporate new innovative and value add components to existing portfoliosOrganize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer facing material (coordinate with RFP and sales approach as appropriate)Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspectiveEnsure data governance principles and guidelines are being metEducationBachelor's degree highly preferred, Master's degree a plusExperienceProject Management and/or process improvement experience highly preferredMI/Business Intelligence/Data Science/Analytics background is essentialTalent Acquisition/MSP/RPO/People Analytics experience is preferredKnowledge, Skills, and AbilitiesExcellent communication and facilitation skills required for various levels throughout external and internal organizationsExcellent presentation skills used in delivering solutions to senior leadershipDemonstrated continuous improvement, process documentation, and workflow skillsExcellent working knowledge of MS - Excel with knowledge of macros and pivot tables.Ability to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining qualityAbility to synthesize and analyze information and ideasStrong drive and commitment to delivering outstanding resultsHave the ability to provide value with the use of analytics to help achieve the account's objectives and the client's initiatives.Ability to create meaningful insights and metrics that aligned to business priorities and objectivesData visualisation and the ability to interpret data and translate it to non tech (lamens) people.Experience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.Experience with analytics tools.Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.Ability to write SQL scriptsPreferred Experience:Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketingExperience with Domo and GCPAbility to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.What's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Group ObjectiveThe mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.Position ObjectiveThe purpose of this role is to partner with the Regional BI customers within RSR (who can include but not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR clients) and provide business solutions through data.This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.As a Business intelligence analyst you will be responsible for overseeing the end to end delivery of account and client BI reporting. This will include working with data engineering to provide usable datasets, create dashboards with meaningful insights & visualizations within our BI solution (DOMO) and ongoing communication and partnering with the 'BI consumers'. The key to this is as a Business Intelligence analyst you will be a commercial and operational expert with the ability to translate data into insights. You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.Position SummaryImplementationBe the implementation workstream lead responsible for delivering a reporting suite and introductory standard for the account and client.Provide recommendations on organizing the same concept offerings to appropriate 'tier based' programs currently licensed for DOMO/Talent Radar. (tier based program requirements TBD).Responsible for ensuring all contractual conditions around reporting, financial elements, SLA's and KPI's are reviewed, understood and adhered toAssess operating reality to validate solution requirements and adjust as neededImplement and reinforce tools including standards, procedures, and documentationEnsure team has living documentation on each client billing and reporting processOversee the design and build of insightful, scalable, and actionable visualizationsDevelop, document, and maintain a comprehensive quality management programBuild, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sourcesExecute continuous process improvement processKnowledge of general database functions, data storage, data models, and data transfer protocols ConsultResponsible for being the liaison between the consumers/ops teams and the data engineering teamsUsing client data and insights to highlight and provide observations, provide recommendations and contribute to ongoing business discussions and decision making.Use analysis of the client's data to present the account leadership with any potential approaches or opportunities for improvement in service delivery performance and elevated value add opportunities.Have commercial awareness and work with the account leadership to maximise any revenue generating opportunities.Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.Contribute to the success of a wider global teamQualify the business needs of each request and use expertise to partner on solutionsDevelop strong working relationships with the client stakeholders and account leads.Serve as a functional and technical data visualization and business intelligence subject matter expert.Serve as subject matter expert for clientsMay also work with client program owners and ATS Vendor/PartnersMaintain StandardsWork within the agreed parameters aligned to the global method of BI productionFocus first and foremost on delivery of RSR data lake and available benchmarking tools with the eventual goal of client data incorporated into TalentRadar platform in alignment with predictive analytics goals of the organization.Leverage an agile work environment to incorporate new innovative and value add components to existing portfoliosOrganize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer facing material (coordinate with RFP and sales approach as appropriate)Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspectiveEnsure data governance principles and guidelines are being metEducationBachelor's degree highly preferred, Master's degree a plusExperienceProject Management and/or process improvement experience highly preferredMI/Business Intelligence/Data Science/Analytics background is essentialTalent Acquisition/MSP/RPO/People Analytics experience is preferredKnowledge, Skills, and AbilitiesExcellent communication and facilitation skills required for various levels throughout external and internal organizationsExcellent presentation skills used in delivering solutions to senior leadershipDemonstrated continuous improvement, process documentation, and workflow skillsExcellent working knowledge of MS - Excel with knowledge of macros and pivot tables.Ability to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining qualityAbility to synthesize and analyze information and ideasStrong drive and commitment to delivering outstanding resultsHave the ability to provide value with the use of analytics to help achieve the account's objectives and the client's initiatives.Ability to create meaningful insights and metrics that aligned to business priorities and objectivesData visualisation and the ability to interpret data and translate it to non tech (lamens) people.Experience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.Experience with analytics tools.Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.Ability to write SQL scriptsPreferred Experience:Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketingExperience with Domo and GCPAbility to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.What's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • permanent
    Randstad is the #1 HR Services Provider in the world, and we are hiring an MSP Program Manager to join our Sourceright division. The MSP Program Manager will manage a Managed Service Provider (MSP) Program Team. The MSP Program Manager will own the day-to-day responsibility for service delivery to an assigned account(s).What you get to do:Account Management of operations between client and suppliersProvide innovative solutions to solve client needsRevenue responsibility by achieving results as defined in the annual account budgetImplement strategies to achieve contracted service-level metricsCoach, motivate, and direct the team to achieve desired resultsWhat you need to bring:5+ years of staffing industry experience, preferably within MSP3+ years managing people in an account management capacityBachelor's degree strongly preferred Proficient with Microsoft Office tools including Word, Excel, PowerPointProficient using Google mail, calendaring, and shared drivesExperience presenting to C-level executivesDemonstrated experience managing large, complex accounts or projectsSuperior consulting, leadership, management, interpersonal and mentoring skillsWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Randstad is the #1 HR Services Provider in the world, and we are hiring an MSP Program Manager to join our Sourceright division. The MSP Program Manager will manage a Managed Service Provider (MSP) Program Team. The MSP Program Manager will own the day-to-day responsibility for service delivery to an assigned account(s).What you get to do:Account Management of operations between client and suppliersProvide innovative solutions to solve client needsRevenue responsibility by achieving results as defined in the annual account budgetImplement strategies to achieve contracted service-level metricsCoach, motivate, and direct the team to achieve desired resultsWhat you need to bring:5+ years of staffing industry experience, preferably within MSP3+ years managing people in an account management capacityBachelor's degree strongly preferred Proficient with Microsoft Office tools including Word, Excel, PowerPointProficient using Google mail, calendaring, and shared drivesExperience presenting to C-level executivesDemonstrated experience managing large, complex accounts or projectsSuperior consulting, leadership, management, interpersonal and mentoring skillsWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • san jose, california
    • permanent
    Location: REMOTE (West Coast preferred)Full Time AssociateIf you have outgrown your previous role or are looking for the right place to thrive, Randstad is hiring account managers, program managers, and directors across the country.Randstad Sourceright, the world's leading global HR solutions provider, is growing at unprecedented rates and looking to hire ambitious professionals to support our new and existing client portfolio.When you choose to join our integrated MSP team, you are joining a collaborative team of forward-thinking individuals who have been leading the integrated MSP space for more than 20 years. The first in the market and still most progressive today with a focus on total talent solutions for our customers, the team brings a white glove, single-point-of contact customized solution to life for more than 50 clients across a portfolio of well-known global, Fortune 500 brands in the life sciences, luxury goods and services, and IT and engineering industries.Employees grow and develop their careers in the integrated MSP team, and they stay - the team boasts a 92% employee retention rate, the highest in the industry. We thrive to promote from within, and 80% of all management and above positions are filled through promotions. But don't just take our word for it. We also boast the highest Glassdoor rating in the industry, at 4.4 out of 5, and your colleagues and friends on the integrated MSP team rate us 8.9 out of 10 on employee engagement surveys. Our client NPS scores are 9 times higher than the industry average, and talent NPS scores twice as high as the industry average.What you get to do:Lead and develop an account team to optimize client delivery for our client CISCOCreate solutions that drive measurable & cost effective resultsDelight our customers with your relationship skillsDrive our growth by retaining and growing our customersMake certain Randstad is doing what we said we would in the contractOffer innovative employment solutionsPartner to ensure profitability of the businessConstantly make us better, faster and more effectiveProvide visibility that enables partnership through reporting & forecastingHave a voice in your P&L, cost controls, and solving problemsEnsure that the recruiting team's talent pipeline aligns with the client's needsMaximize specific tools for recruitment, selection, and retention of talentEffectively deliver Randstad's operational standards with excellenceWhat you need to bring:3ish years of business experience within talent acquisition or the staffing industryThis role will be supporting our client CISCO, so a technical background is highly preferredImpressive professionalism and communication skillsA history of solving complex client situationsExperience using data to create actionable outcomes that solve challengesThe ability to know where you should invest your time without directionHistory of presenting business reviews and workforce strategies to client groupsDemonstrated ability to identify client's needs and to deliver or adjust expectationsProficiency with tech, calendaring, organizational toolsBachelor's degree preferredWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, vision,Generous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Location: REMOTE (West Coast preferred)Full Time AssociateIf you have outgrown your previous role or are looking for the right place to thrive, Randstad is hiring account managers, program managers, and directors across the country.Randstad Sourceright, the world's leading global HR solutions provider, is growing at unprecedented rates and looking to hire ambitious professionals to support our new and existing client portfolio.When you choose to join our integrated MSP team, you are joining a collaborative team of forward-thinking individuals who have been leading the integrated MSP space for more than 20 years. The first in the market and still most progressive today with a focus on total talent solutions for our customers, the team brings a white glove, single-point-of contact customized solution to life for more than 50 clients across a portfolio of well-known global, Fortune 500 brands in the life sciences, luxury goods and services, and IT and engineering industries.Employees grow and develop their careers in the integrated MSP team, and they stay - the team boasts a 92% employee retention rate, the highest in the industry. We thrive to promote from within, and 80% of all management and above positions are filled through promotions. But don't just take our word for it. We also boast the highest Glassdoor rating in the industry, at 4.4 out of 5, and your colleagues and friends on the integrated MSP team rate us 8.9 out of 10 on employee engagement surveys. Our client NPS scores are 9 times higher than the industry average, and talent NPS scores twice as high as the industry average.What you get to do:Lead and develop an account team to optimize client delivery for our client CISCOCreate solutions that drive measurable & cost effective resultsDelight our customers with your relationship skillsDrive our growth by retaining and growing our customersMake certain Randstad is doing what we said we would in the contractOffer innovative employment solutionsPartner to ensure profitability of the businessConstantly make us better, faster and more effectiveProvide visibility that enables partnership through reporting & forecastingHave a voice in your P&L, cost controls, and solving problemsEnsure that the recruiting team's talent pipeline aligns with the client's needsMaximize specific tools for recruitment, selection, and retention of talentEffectively deliver Randstad's operational standards with excellenceWhat you need to bring:3ish years of business experience within talent acquisition or the staffing industryThis role will be supporting our client CISCO, so a technical background is highly preferredImpressive professionalism and communication skillsA history of solving complex client situationsExperience using data to create actionable outcomes that solve challengesThe ability to know where you should invest your time without directionHistory of presenting business reviews and workforce strategies to client groupsDemonstrated ability to identify client's needs and to deliver or adjust expectationsProficiency with tech, calendaring, organizational toolsBachelor's degree preferredWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, vision,Generous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • contract
    Position SummaryThe Manager of Operational Excellence is a client facing role supporting the growth, performance and retention of the RSR client portfolio. This position helps to drive performance, innovation, and strategies that ensure our delivery teams are optimizing quality, cost savings and continuous improvement while meeting our client's delivery goals.DutiesConsult, lead and execute on initiatives that drive Client Success and Quality Operations.Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives.Identify and standardize best practices across all solutions. Curate centralized resources with standardized templates, case studies and operational guidance.Develop detailed documentation such as standard operating procedures, process flows and communication templates.Conduct process and/or technology focused gap and root cause analysis to reduce waste and maximize efficiencies.Partner with client delivery teams and clients to implement strategies impacting: SLA attainment, KPI performance, best practice standardization and account innovation.Advocate on behalf of delivery teams in cross-functional work streams impacting people, process or technology.Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.Interface with RSR solution leaders in Managed Services Provider (MSP), Recruitment Process Outsourcing (RPO), Payroll Solution (RSPS/PICS) programs and Total Talent Solutions.Basic QualificationsBachelor's Degree or 5-7+ years of equivalent work experience required4+ years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization2+ years of experience managing and directing professionals within a client service role in MSP, Contingent Staffing, or Talent Acquisition2+ years of experience working with vendor management systems (VMS) such as Fieldglass, Beeline, etc.Intermediate to Advanced G Suite or Microsoft Office skillsPreferred QualificationsSix Sigma, Lean, process re-engineering methodologiesProject ManagementVMS Tools: experience in Fieldglass, Beeline or other VMS technologySoftware: MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsCompetenciesExcellent Execution- drive excellent execution by setting up robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionIntellectual Strength- leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunitiesAgility- proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risksConnect- identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner- build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onsideWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Position SummaryThe Manager of Operational Excellence is a client facing role supporting the growth, performance and retention of the RSR client portfolio. This position helps to drive performance, innovation, and strategies that ensure our delivery teams are optimizing quality, cost savings and continuous improvement while meeting our client's delivery goals.DutiesConsult, lead and execute on initiatives that drive Client Success and Quality Operations.Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives.Identify and standardize best practices across all solutions. Curate centralized resources with standardized templates, case studies and operational guidance.Develop detailed documentation such as standard operating procedures, process flows and communication templates.Conduct process and/or technology focused gap and root cause analysis to reduce waste and maximize efficiencies.Partner with client delivery teams and clients to implement strategies impacting: SLA attainment, KPI performance, best practice standardization and account innovation.Advocate on behalf of delivery teams in cross-functional work streams impacting people, process or technology.Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.Interface with RSR solution leaders in Managed Services Provider (MSP), Recruitment Process Outsourcing (RPO), Payroll Solution (RSPS/PICS) programs and Total Talent Solutions.Basic QualificationsBachelor's Degree or 5-7+ years of equivalent work experience required4+ years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization2+ years of experience managing and directing professionals within a client service role in MSP, Contingent Staffing, or Talent Acquisition2+ years of experience working with vendor management systems (VMS) such as Fieldglass, Beeline, etc.Intermediate to Advanced G Suite or Microsoft Office skillsPreferred QualificationsSix Sigma, Lean, process re-engineering methodologiesProject ManagementVMS Tools: experience in Fieldglass, Beeline or other VMS technologySoftware: MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsCompetenciesExcellent Execution- drive excellent execution by setting up robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionIntellectual Strength- leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunitiesAgility- proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risksConnect- identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner- build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onsideWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • permanent
    Position SummaryThe Sr. Director of Operational Excellence is a client facing role supporting the growth, performance and retention of existing RSR clients. This position helps to drive performance, innovation, and strategies that ensure our delivery teams are optimizing quality, cost savings and continuous improvement while meeting our client's delivery goals.DutiesConsult, lead and execute on initiatives that drive Client Success and Quality Operations.Manage a practice team of MSP internal consultants: hire, coach, assign projects, monitor progress and report on measurable outcomes.Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives.Identify and standardize best practices across all solutions. Curate centralized resources with standardized templates, case studies and operational guidance.Develop detailed documentation such as standard operating procedures, process flows and communication templates.Conduct process and/or technology focused gap and root cause analysis to reduce waste and maximize efficiencies.Partner with client delivery teams and clients to implement strategies impacting: SLA attainment, KPI performance, best practice standardization and account innovation.Advocate on behalf of delivery teams in cross-functional work streams impacting people, process or technology.Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.Interface with RSR solution leaders in Managed Services Provider (MSP), Payroll Solutions programs and/or Statement of Work (SOW) Services.Basic QualificationsBachelor's Degree or 8+ years of equivalent work experience required5-7+ years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization4+ years of experience managing and directing professionals within a client service role in MSP, Payroll Solutions, and/or Statement of Work (SOW) Services3+ years of experience managing ManagersKnowledge of recruitment systems such as ATS, VMS and CRMsIntermediate to Advanced G Suite skillsPreferred QualificationsSix Sigma, Lean, process re-engineering methodologiesProject ManagementSoftware: MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsCompetenciesExcellent Execution- drive excellent execution by setting up robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionIntellectual Strength- leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunitiesAgility- proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risksConnect- identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner- build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onsideWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Position SummaryThe Sr. Director of Operational Excellence is a client facing role supporting the growth, performance and retention of existing RSR clients. This position helps to drive performance, innovation, and strategies that ensure our delivery teams are optimizing quality, cost savings and continuous improvement while meeting our client's delivery goals.DutiesConsult, lead and execute on initiatives that drive Client Success and Quality Operations.Manage a practice team of MSP internal consultants: hire, coach, assign projects, monitor progress and report on measurable outcomes.Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives.Identify and standardize best practices across all solutions. Curate centralized resources with standardized templates, case studies and operational guidance.Develop detailed documentation such as standard operating procedures, process flows and communication templates.Conduct process and/or technology focused gap and root cause analysis to reduce waste and maximize efficiencies.Partner with client delivery teams and clients to implement strategies impacting: SLA attainment, KPI performance, best practice standardization and account innovation.Advocate on behalf of delivery teams in cross-functional work streams impacting people, process or technology.Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.Interface with RSR solution leaders in Managed Services Provider (MSP), Payroll Solutions programs and/or Statement of Work (SOW) Services.Basic QualificationsBachelor's Degree or 8+ years of equivalent work experience required5-7+ years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization4+ years of experience managing and directing professionals within a client service role in MSP, Payroll Solutions, and/or Statement of Work (SOW) Services3+ years of experience managing ManagersKnowledge of recruitment systems such as ATS, VMS and CRMsIntermediate to Advanced G Suite skillsPreferred QualificationsSix Sigma, Lean, process re-engineering methodologiesProject ManagementSoftware: MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsCompetenciesExcellent Execution- drive excellent execution by setting up robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionIntellectual Strength- leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunitiesAgility- proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risksConnect- identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner- build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onsideWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • permanent
    The Manager of Operational Excellence is a client facing role supporting the growth, performance andretention of the RSR client portfolio. This position helps to drive performance, innovation, and strategiesthat ensure our delivery teams are optimizing quality, cost savings and continuous improvement whilemeeting our client's delivery goals.DutiesConsult, lead and execute on initiatives that drive Client Success and Quality Operations.Support a performance driven culture ensuring that improved capacity, productivity, efficiencyand quality are central to change initiatives.Identify and standardize best practices across all solutions. Curate centralized resources withstandardized templates, case studies and operational guidance.Develop detailed documentation such as standard operating procedures, process flows andcommunication templates.Conduct process and/or technology focused gap and root cause analysis to reduce waste andmaximize efficiencies.Partner with client delivery teams and clients to implement strategies impacting: SLA attainment,KPI performance, best practice standardization and account innovation.Advocate on behalf of delivery teams in cross-functional work streams impacting people, processor technology.Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends andpresenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.Interface with RSR solution leaders in Managed Services Provider (MSP), Recruitment ProcessOutsourcing (RPO), Payroll Solution (RSPS/PICS) programs and Total Talent Solutions.Basic QualificationsBachelor's Degree or 5-7+ years of equivalent work experience required4+ years of combined business, recruiting, and operations leadership and demonstratedsuccesses within a complex organization2+ years of experience managing and directing professionals within a client service role in MSP,RPO or payroll solutionsKnowledge of recruitment systems such as ATS, VMS and CRMsIntermediate to Advanced G Suite skillsPreferred QualificationsSix Sigma, Lean, process re-engineering methodologiesProject ManagementSoftware: MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsCompetenciesExcellent Execution - drive excellent execution by setting up robust processes to executestrategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionIntellectual Strength - leverage strong intellectual power to identify pattern and draw insightsfrom information in order to conceptualize strategic direction, solve problems and identify opportunitiesAgility - proactively address change on all dimensions. They anticipate change and viewsituations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risksConnect - identify potential for synergies across the business and build commitment to achieveshared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner - build strategic partnerships with clients and stakeholders. They actively shape theexternal environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onsideWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    The Manager of Operational Excellence is a client facing role supporting the growth, performance andretention of the RSR client portfolio. This position helps to drive performance, innovation, and strategiesthat ensure our delivery teams are optimizing quality, cost savings and continuous improvement whilemeeting our client's delivery goals.DutiesConsult, lead and execute on initiatives that drive Client Success and Quality Operations.Support a performance driven culture ensuring that improved capacity, productivity, efficiencyand quality are central to change initiatives.Identify and standardize best practices across all solutions. Curate centralized resources withstandardized templates, case studies and operational guidance.Develop detailed documentation such as standard operating procedures, process flows andcommunication templates.Conduct process and/or technology focused gap and root cause analysis to reduce waste andmaximize efficiencies.Partner with client delivery teams and clients to implement strategies impacting: SLA attainment,KPI performance, best practice standardization and account innovation.Advocate on behalf of delivery teams in cross-functional work streams impacting people, processor technology.Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends andpresenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.Interface with RSR solution leaders in Managed Services Provider (MSP), Recruitment ProcessOutsourcing (RPO), Payroll Solution (RSPS/PICS) programs and Total Talent Solutions.Basic QualificationsBachelor's Degree or 5-7+ years of equivalent work experience required4+ years of combined business, recruiting, and operations leadership and demonstratedsuccesses within a complex organization2+ years of experience managing and directing professionals within a client service role in MSP,RPO or payroll solutionsKnowledge of recruitment systems such as ATS, VMS and CRMsIntermediate to Advanced G Suite skillsPreferred QualificationsSix Sigma, Lean, process re-engineering methodologiesProject ManagementSoftware: MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsCompetenciesExcellent Execution - drive excellent execution by setting up robust processes to executestrategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionIntellectual Strength - leverage strong intellectual power to identify pattern and draw insightsfrom information in order to conceptualize strategic direction, solve problems and identify opportunitiesAgility - proactively address change on all dimensions. They anticipate change and viewsituations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risksConnect - identify potential for synergies across the business and build commitment to achieveshared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner - build strategic partnerships with clients and stakeholders. They actively shape theexternal environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onsideWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • permanent
    Position SummaryTheBilling & A/RAnalyst, Internal Operations, is a key role in supporting the financial growth and industry reputation for a global leader in talent acquisition strategies. The Analyst is responsible for the accurate and timely processing of monthly billing for RPO clients in Canada and the US, as well as partnering with the Corporate Accounts Receivable team for DSO management.DutiesSupport internal and external customers on process education, system issues and automationPublish frequent communications on internal deadlines, requirements and past due statusesCollaborate with Finance and Accounting departments during corporate processing deadlines to ensure all revenue booked in current periodResearch and resolve billing system production issuesReconcile data discrepancies originating from applicant tracking systems, manual trackers, and procurement toolsAssist with the review of current business processes and work with management to recommend and implement process improvementsDevelop detailed process documentation such as standard operating procedures, process flows and communication templatesProvide insights and recommendations on development and maintenance of billing metrics (KPIs)Track, analyze and communicate overall progress against performance targets and compliance requirementsConduct routine audits and manage customer account reconciliations as neededAssist Accounts Receivable with collection communications, purchase order updates and issue escalationsManage setup of new customer billing requirementsAssist in reporting on issues related to purchase order fulfillment, credit limits and bad debt chargesMonitor invoice generation and review large transactions for accuracyBuild, maintain and grow strong internal partnershipsBasic QualificationsBachelor's Degree or 4+ years of equivalent work experience required2+ years of experience in billing and/or accounts receivableAdvanced Excel or Google Sheets experiencePreferred QualificationsEducational background in business, finance, accounting, computer science or math preferredPreferred experience in Staffing or a Service IndustryExperience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex mattersReporting and data analytics experience is a plusFamiliarity with databases, SQL and ETL processesRPA software tool experience a plus (e.g., Automation Anywhere, Blue Prism, UiPath, etc.)CompetenciesCustomer focused with a sense of urgency for problem resolutionAbility to work in a fast paced, deadline driven environmentStrong organizational, analytical & problem solving abilitiesAbility to recognize gaps in current processes and recommend solutionsExcellent written and verbal communication skills: able to effectively communicate technical details to a non-technical audience (i.e. users, vendors, management, colleagues) as well as produce clear and concise written documentationAbility to collaborate across multiple business functions and departments to promote a one team approachWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    Position SummaryTheBilling & A/RAnalyst, Internal Operations, is a key role in supporting the financial growth and industry reputation for a global leader in talent acquisition strategies. The Analyst is responsible for the accurate and timely processing of monthly billing for RPO clients in Canada and the US, as well as partnering with the Corporate Accounts Receivable team for DSO management.DutiesSupport internal and external customers on process education, system issues and automationPublish frequent communications on internal deadlines, requirements and past due statusesCollaborate with Finance and Accounting departments during corporate processing deadlines to ensure all revenue booked in current periodResearch and resolve billing system production issuesReconcile data discrepancies originating from applicant tracking systems, manual trackers, and procurement toolsAssist with the review of current business processes and work with management to recommend and implement process improvementsDevelop detailed process documentation such as standard operating procedures, process flows and communication templatesProvide insights and recommendations on development and maintenance of billing metrics (KPIs)Track, analyze and communicate overall progress against performance targets and compliance requirementsConduct routine audits and manage customer account reconciliations as neededAssist Accounts Receivable with collection communications, purchase order updates and issue escalationsManage setup of new customer billing requirementsAssist in reporting on issues related to purchase order fulfillment, credit limits and bad debt chargesMonitor invoice generation and review large transactions for accuracyBuild, maintain and grow strong internal partnershipsBasic QualificationsBachelor's Degree or 4+ years of equivalent work experience required2+ years of experience in billing and/or accounts receivableAdvanced Excel or Google Sheets experiencePreferred QualificationsEducational background in business, finance, accounting, computer science or math preferredPreferred experience in Staffing or a Service IndustryExperience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex mattersReporting and data analytics experience is a plusFamiliarity with databases, SQL and ETL processesRPA software tool experience a plus (e.g., Automation Anywhere, Blue Prism, UiPath, etc.)CompetenciesCustomer focused with a sense of urgency for problem resolutionAbility to work in a fast paced, deadline driven environmentStrong organizational, analytical & problem solving abilitiesAbility to recognize gaps in current processes and recommend solutionsExcellent written and verbal communication skills: able to effectively communicate technical details to a non-technical audience (i.e. users, vendors, management, colleagues) as well as produce clear and concise written documentationAbility to collaborate across multiple business functions and departments to promote a one team approachWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
    • united states
    • permanent
    Senior Performance Media Manager North AmericaPassionate about reaching and engaging talent across the globe? You will lead the regional team in charge of media planning, digital campaigns, targeting and tracking and in charge of PPC, SEA and Display marketing activities that promote our clients' brand and roles.Key operational ResponsibilitiesHelps define target audiences, profiles and personae focusing on digital targeting including behavioral and intentCo-creates and turns attraction strategies into operational executed campaigns or projects (digital, traditional and Out of Home)Run localized media and campaign strategy: leverage and run campaigns with a multichannel approachWorks with stakeholders, vendors and media team to identify, design and manage omni-channel attraction strategies and campaigns including pricingPlan, manage and monitor recruitment marketing performance campaigns ensuring it is performingDrive website traffic and acquire applications / registering to talent communities/ conversionsA/B Testing, measure the performance of CTAs and improve conversion rate / reporting consistentlyCampaign creation, keyword builds and executions on all ad platformsSEM / PPC advice and operationsChannel and website tagging to monitor marketing effectivenessOwnership of Search, Display and Social Media Ad platformsDay to day running of Programmatic Job Ad Platforms where relevant with suppliersAdvise and lead integration with ATS and publishers with ad platforms e.g JoveoGovernance and Quality Assurance of digital campaignsMeasure effectiveness, ROI, identify and evaluate new digital technologies and optimize marketing campaigns, email marketing, social media, and display & search advertising using web analytics tools - optimize the marketing conversion pathsSupport sales activities by suggesting attraction answers to particular clients requestSupport technology improvement to offer seamless experience for talent and increase operational effectiveness of recruitment marketing, media and digital campaigns - reducing overall reliance on job boards and LinkedIn licensesKey ExpertiseHighly proactive and excellent multitasking skillsDeep expertise of digital marketing, media and reporting - ability to build an integrated marketing campaign end-to-endStrong program management skills - well-organized, obsessive attention to detail, data-driven, and able to oversee delivery in line with set project deadlinesExperience or a high level of awareness acrossgoogle ad words, Google Analytics, Social Media, CRM platforms, search & display, campaign management, and programmatic advertisingExcellent command of English language and communication skillsQualifications4+ experience, University (Bachelor's) degree and/or relevant certifications and experiencesGoogle Ads Certification desirableCompetencies:Digital fluency; Drive for Results; Customer Focus; Quality oriented; Commercial Acumen; Collaborative Influence; Conceptual Thinking; Project ManagementWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    Senior Performance Media Manager North AmericaPassionate about reaching and engaging talent across the globe? You will lead the regional team in charge of media planning, digital campaigns, targeting and tracking and in charge of PPC, SEA and Display marketing activities that promote our clients' brand and roles.Key operational ResponsibilitiesHelps define target audiences, profiles and personae focusing on digital targeting including behavioral and intentCo-creates and turns attraction strategies into operational executed campaigns or projects (digital, traditional and Out of Home)Run localized media and campaign strategy: leverage and run campaigns with a multichannel approachWorks with stakeholders, vendors and media team to identify, design and manage omni-channel attraction strategies and campaigns including pricingPlan, manage and monitor recruitment marketing performance campaigns ensuring it is performingDrive website traffic and acquire applications / registering to talent communities/ conversionsA/B Testing, measure the performance of CTAs and improve conversion rate / reporting consistentlyCampaign creation, keyword builds and executions on all ad platformsSEM / PPC advice and operationsChannel and website tagging to monitor marketing effectivenessOwnership of Search, Display and Social Media Ad platformsDay to day running of Programmatic Job Ad Platforms where relevant with suppliersAdvise and lead integration with ATS and publishers with ad platforms e.g JoveoGovernance and Quality Assurance of digital campaignsMeasure effectiveness, ROI, identify and evaluate new digital technologies and optimize marketing campaigns, email marketing, social media, and display & search advertising using web analytics tools - optimize the marketing conversion pathsSupport sales activities by suggesting attraction answers to particular clients requestSupport technology improvement to offer seamless experience for talent and increase operational effectiveness of recruitment marketing, media and digital campaigns - reducing overall reliance on job boards and LinkedIn licensesKey ExpertiseHighly proactive and excellent multitasking skillsDeep expertise of digital marketing, media and reporting - ability to build an integrated marketing campaign end-to-endStrong program management skills - well-organized, obsessive attention to detail, data-driven, and able to oversee delivery in line with set project deadlinesExperience or a high level of awareness acrossgoogle ad words, Google Analytics, Social Media, CRM platforms, search & display, campaign management, and programmatic advertisingExcellent command of English language and communication skillsQualifications4+ experience, University (Bachelor's) degree and/or relevant certifications and experiencesGoogle Ads Certification desirableCompetencies:Digital fluency; Drive for Results; Customer Focus; Quality oriented; Commercial Acumen; Collaborative Influence; Conceptual Thinking; Project ManagementWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • united states
    • permanent
    Group ObjectiveThe mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.Position ObjectiveThe purpose of this role is to partner with the BI customers within RSR (who can include but not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR clients) and provide business solutions through data.This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.As a Business Intelligence Partner you will be responsible for overseeing the end to end delivery of account and client BI reporting. This will include working with data engineering to provide usable datasets, create dashboards with meaningful insights & visualizations within our BI solution (DOMO) and ongoing communication and partnering with the 'BI consumers'. The key to this is as a Business Intelligence Partner you will be a commercial and operational expert with the ability to translate data into insights. You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.ImplementationBe the implementation workstream lead responsible for delivering a reporting suite and introductory standard for the account and client.Provide recommendations on organizing the same concept offerings to appropriate 'tier based' programs currently licensed for DOMO/Talent Radar. (tier based program requirements TBD).Responsible for ensuring all contractual conditions around reporting, financial elements, SLA's and KPI's are reviewed, understood and adhered toAssess operating reality to validate solution requirements and adjust as neededImplement and reinforce tools including standards, procedures, and documentationEnsure team has living documentation on each client billing and reporting processOversee the design and build of insightful, scalable, and actionable visualizationsDevelop, document, and maintain a comprehensive quality management programBuild, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sourcesExecute continuous process improvement processKnowledge of general database functions, data storage, data models, SQL, and data transfer protocolsConsultResponsible for being the liaison between the consumers/ops teams and the data engineering teamsUsing client data and insights to highlight and provide observations, provide recommendations and contribute to ongoing business discussions and decision making.Use analysis of the client's data to present the account leadership with any potential approaches or opportunities for improvement in service delivery performance and elevated value add opportunities.Have commercial awareness and work with the account leadership to maximize any revenue generating opportunities.Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.Contribute to the success of a wider global teamQualify the business needs of each request and use expertise to partner on solutionsDevelop strong working relationships with the client stakeholders and account leads.Serve as a functional and technical data visualization and business intelligence subject matter expert.Serve as subject matter expert for clients and advise during sales and solution designMay also work with client program owners and ATS Vendor/PartnersMaintain StandardsWork within the agreed parameters aligned to the global method of BI productionFocus first and foremost on delivery of RSR data lake and available benchmarking tools with the eventual goal of client data incorporated into TalentRadar platform in alignment with predictive analytics goals of the organization.Leverage an agile work environment to incorporate new innovative and value add components to existing portfoliosOrganize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer facing material (coordinate with RFP and sales approach as appropriate)Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspectiveEnsure data governance principles and guidelines are being metEducationBachelor's degree highly preferred, Master's degree a plusExperienceProject Management and/or process improvement experience highly preferredMI/Business Intelligence/Data Science/Analytics background is essentialTalent Acquisition/MSP/RPO/People Analytics experience is preferredKnowledge, Skills, and AbilitiesExcellent communication and facilitation skills required for various levels throughout external and internal organizationsExcellent presentation skills used in delivering solutions to executive-level clientsDemonstrated continuous improvement, process documentation, and workflow skillsExcellent working knowledge of MS - Excel with knowledge of macros and pivot tables.Excellent working knowledge of Google products, and visualization tools Domo, Tableau, etcAbility to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining qualityAbility to synthesize and analyze information and ideasStrong drive and commitment to delivering outstanding resultsHave the ability to provide value with the use of analytics to help achieve the account's objectives and the client's initiatives.Ability to create meaningful insights and metrics that aligned to business priorities and objectivesData visualization preferred; ability to interpret data and translate it to non tech (laymans) people.Ability to write Intermediate SQL scriptsExperience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.Experience with analytics tools.Experience demonstrating technical client service (i.e. consulting experience).Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.Preferred Experience:Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketingExperience with Domo and GCPAbility to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.What's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
    Group ObjectiveThe mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.Position ObjectiveThe purpose of this role is to partner with the BI customers within RSR (who can include but not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR clients) and provide business solutions through data.This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.As a Business Intelligence Partner you will be responsible for overseeing the end to end delivery of account and client BI reporting. This will include working with data engineering to provide usable datasets, create dashboards with meaningful insights & visualizations within our BI solution (DOMO) and ongoing communication and partnering with the 'BI consumers'. The key to this is as a Business Intelligence Partner you will be a commercial and operational expert with the ability to translate data into insights. You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.ImplementationBe the implementation workstream lead responsible for delivering a reporting suite and introductory standard for the account and client.Provide recommendations on organizing the same concept offerings to appropriate 'tier based' programs currently licensed for DOMO/Talent Radar. (tier based program requirements TBD).Responsible for ensuring all contractual conditions around reporting, financial elements, SLA's and KPI's are reviewed, understood and adhered toAssess operating reality to validate solution requirements and adjust as neededImplement and reinforce tools including standards, procedures, and documentationEnsure team has living documentation on each client billing and reporting processOversee the design and build of insightful, scalable, and actionable visualizationsDevelop, document, and maintain a comprehensive quality management programBuild, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sourcesExecute continuous process improvement processKnowledge of general database functions, data storage, data models, SQL, and data transfer protocolsConsultResponsible for being the liaison between the consumers/ops teams and the data engineering teamsUsing client data and insights to highlight and provide observations, provide recommendations and contribute to ongoing business discussions and decision making.Use analysis of the client's data to present the account leadership with any potential approaches or opportunities for improvement in service delivery performance and elevated value add opportunities.Have commercial awareness and work with the account leadership to maximize any revenue generating opportunities.Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.Contribute to the success of a wider global teamQualify the business needs of each request and use expertise to partner on solutionsDevelop strong working relationships with the client stakeholders and account leads.Serve as a functional and technical data visualization and business intelligence subject matter expert.Serve as subject matter expert for clients and advise during sales and solution designMay also work with client program owners and ATS Vendor/PartnersMaintain StandardsWork within the agreed parameters aligned to the global method of BI productionFocus first and foremost on delivery of RSR data lake and available benchmarking tools with the eventual goal of client data incorporated into TalentRadar platform in alignment with predictive analytics goals of the organization.Leverage an agile work environment to incorporate new innovative and value add components to existing portfoliosOrganize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer facing material (coordinate with RFP and sales approach as appropriate)Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspectiveEnsure data governance principles and guidelines are being metEducationBachelor's degree highly preferred, Master's degree a plusExperienceProject Management and/or process improvement experience highly preferredMI/Business Intelligence/Data Science/Analytics background is essentialTalent Acquisition/MSP/RPO/People Analytics experience is preferredKnowledge, Skills, and AbilitiesExcellent communication and facilitation skills required for various levels throughout external and internal organizationsExcellent presentation skills used in delivering solutions to executive-level clientsDemonstrated continuous improvement, process documentation, and workflow skillsExcellent working knowledge of MS - Excel with knowledge of macros and pivot tables.Excellent working knowledge of Google products, and visualization tools Domo, Tableau, etcAbility to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining qualityAbility to synthesize and analyze information and ideasStrong drive and commitment to delivering outstanding resultsHave the ability to provide value with the use of analytics to help achieve the account's objectives and the client's initiatives.Ability to create meaningful insights and metrics that aligned to business priorities and objectivesData visualization preferred; ability to interpret data and translate it to non tech (laymans) people.Ability to write Intermediate SQL scriptsExperience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.Experience with analytics tools.Experience demonstrating technical client service (i.e. consulting experience).Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.Preferred Experience:Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketingExperience with Domo and GCPAbility to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.What's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
    • united states
    • work from home - permanent
    Position SummaryThe Director of Operational Excellence- is a client facing role supporting the growth, performance and retention of existing RPO clients in a portfolio. The position supports Client Delivery Regions to drive performance, innovation, and strategies and to ensure that delivery teams are optimizing quality, cost savings and continuous improvement while meeting the client's delivery goals.The Director of Operational Excellence will work with delivery teams to:Plan & standardize client facing materials including business reviews, executive summaries, analytical reportsPlan & standardize internal tools to support forecasting & financial managementMonitor account performance to identify early warning signs of poor performanceDeliver and manage complex process improvement projectsConduct process and/or technology focused gap analysisDevelop detailed design documentation such as process flows and narrativesUnderstand Client Delivery issues through root cause analysisPartner with client delivery teams and clients to implement strategies impacting: Cycle time, SLA attainment, Recruiting costs, Hiring processes, Talent engagement, customer satisfactionWork with delivery teams to compile and share program performance with client via quarterly and annual business reviews. Suggests opportunities for improvement where applicableMeasure, compile, and compare actual data with benchmarks. Analyze and interpret data to diagnose problems and gaps in performance and service deliveryInterface with Recruiting and Innovation COE to understand strategic roadmap and bring ideas to client delivery teams as part of solutionsEducation Qualifications:Bachelor's Degree in Business Management or related fieldExperience5-7+ years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization.3+ years of experience managing and directing professional recruiters within a client service role.2+ years of experience managing ManagersMust be detailed oriented with a concern for quality expressed by continually initiating system and process improvements.Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization.Superior consulting, leadership, management, interpersonal and mentoring skills.Ability to build strong, effective relationships as a leader, team member, and Randstad resource.Ability to provide excellent customer service to both internal and external customers.Strong business acumen, hardworking, high integrity and a strong desire to succeed.Effective interpersonal and written communication skills.Strong organizational and presentation skills.Effective time management skills.Ability to prioritize and accomplish multiple tasks simultaneously.Capable of working independently in a self-directed capacity, as well as in a team environment.Ability to rely on experience and judgment to plan and accomplish goals.Experience in resolving conflicts and gaining cooperation among peers, staff and client.Knowledge5+ years of experience with Six Sigma, Lean, process re-engineering methodologiesFull Life cycle recruitingProject ManagementLatest recruiting trends, technology, innovationsCompetencies **Ability to multi-task an effectively prioritize workloadUnsurpassed level of professionalism and ability to communicate at all levels of the client organizationDevelops and delivers presentations which effectively communicate highly complex informationDemonstrated ability to manage and resolve complex client situations in an effective mannerStrong organizational, analytical, and problem solving abilitiesAbility to work independently and manage multiple priorities in a fast-paced environmentAbility to present business reviews and workforce strategies to client groupsDemonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectationsStrong Excel & Powerpoint SkillsSoftware Experience to include MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsAt Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    Position SummaryThe Director of Operational Excellence- is a client facing role supporting the growth, performance and retention of existing RPO clients in a portfolio. The position supports Client Delivery Regions to drive performance, innovation, and strategies and to ensure that delivery teams are optimizing quality, cost savings and continuous improvement while meeting the client's delivery goals.The Director of Operational Excellence will work with delivery teams to:Plan & standardize client facing materials including business reviews, executive summaries, analytical reportsPlan & standardize internal tools to support forecasting & financial managementMonitor account performance to identify early warning signs of poor performanceDeliver and manage complex process improvement projectsConduct process and/or technology focused gap analysisDevelop detailed design documentation such as process flows and narrativesUnderstand Client Delivery issues through root cause analysisPartner with client delivery teams and clients to implement strategies impacting: Cycle time, SLA attainment, Recruiting costs, Hiring processes, Talent engagement, customer satisfactionWork with delivery teams to compile and share program performance with client via quarterly and annual business reviews. Suggests opportunities for improvement where applicableMeasure, compile, and compare actual data with benchmarks. Analyze and interpret data to diagnose problems and gaps in performance and service deliveryInterface with Recruiting and Innovation COE to understand strategic roadmap and bring ideas to client delivery teams as part of solutionsEducation Qualifications:Bachelor's Degree in Business Management or related fieldExperience5-7+ years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization.3+ years of experience managing and directing professional recruiters within a client service role.2+ years of experience managing ManagersMust be detailed oriented with a concern for quality expressed by continually initiating system and process improvements.Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization.Superior consulting, leadership, management, interpersonal and mentoring skills.Ability to build strong, effective relationships as a leader, team member, and Randstad resource.Ability to provide excellent customer service to both internal and external customers.Strong business acumen, hardworking, high integrity and a strong desire to succeed.Effective interpersonal and written communication skills.Strong organizational and presentation skills.Effective time management skills.Ability to prioritize and accomplish multiple tasks simultaneously.Capable of working independently in a self-directed capacity, as well as in a team environment.Ability to rely on experience and judgment to plan and accomplish goals.Experience in resolving conflicts and gaining cooperation among peers, staff and client.Knowledge5+ years of experience with Six Sigma, Lean, process re-engineering methodologiesFull Life cycle recruitingProject ManagementLatest recruiting trends, technology, innovationsCompetencies **Ability to multi-task an effectively prioritize workloadUnsurpassed level of professionalism and ability to communicate at all levels of the client organizationDevelops and delivers presentations which effectively communicate highly complex informationDemonstrated ability to manage and resolve complex client situations in an effective mannerStrong organizational, analytical, and problem solving abilitiesAbility to work independently and manage multiple priorities in a fast-paced environmentAbility to present business reviews and workforce strategies to client groupsDemonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectationsStrong Excel & Powerpoint SkillsSoftware Experience to include MS Visio, LucidChart, Smartsheet, ClickUp or similar toolsAt Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • memphis, tennessee
    • permanent
    Randstad is the #1 HR Services Provider in the world, and we are hiring an MSP Specialist to join our Sourceright division. The MSP Specialist will be accountable for implementing and delivering a successful managed services program strategy to meet/exceed spend/revenue and profit targets. What you get to do:Service the talent needs of an assigned customer(s)Implement strategies to capture market shareManage the delivery of products/services to achieve the agreed end resultBudget accountability & goals and objectives managementServe as a subject matter expert (SME) for non-FTE procurementExecute & deliver processes and procedures for achieving service level metricsWhat you need to bring:Bachelor's degree strongly preferredStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal, and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for qualityManagement skills including people development and team buildingSuperior consulting, leadership, management, interpersonal, and mentoring skillsProficient using Google mail, calendaring, and shared drivesWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersAt Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    Randstad is the #1 HR Services Provider in the world, and we are hiring an MSP Specialist to join our Sourceright division. The MSP Specialist will be accountable for implementing and delivering a successful managed services program strategy to meet/exceed spend/revenue and profit targets. What you get to do:Service the talent needs of an assigned customer(s)Implement strategies to capture market shareManage the delivery of products/services to achieve the agreed end resultBudget accountability & goals and objectives managementServe as a subject matter expert (SME) for non-FTE procurementExecute & deliver processes and procedures for achieving service level metricsWhat you need to bring:Bachelor's degree strongly preferredStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal, and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for qualityManagement skills including people development and team buildingSuperior consulting, leadership, management, interpersonal, and mentoring skillsProficient using Google mail, calendaring, and shared drivesWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersAt Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

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