assistant vice-president in-country operations.

about job 

To develop and lead an effective client management proposition. Focusing on providing strategic direction and operational leadership of a Key Client Account
within a region. Driving additional business opportunities, leading and motivating a team and ensuring clients receive added value and strategic level expertise. 

responsibilities
The responsibilities below enable you to achieve goals and to be successful in this role. 

Operational Management
Manages a significant operational area for the organization. 

 Should provide strategic leadership for the account teams within the specific regional area.
 Provide regular communication to teams to update them on market developments, business priorities and performance of the allocated accounts to create a positive working environment.
 Ensure all business information is cascaded in a timely way to drive employee engagement and understanding of their value and role within RSR APAC.
 Ensure the team participates in continuous improvement activities in order to maintain their levels of expertise, market knowledge and awareness of future trends.
 Assess/survey quality of work delivered by teams, based on specific client feedback and develop action plans for individuals needing improvement to ensure performance targets are met.
 Monitor hiring and promotional activity within accounts to insure compliance with company policy and standards. 

Budgeting & Costing
Takes responsibility for setting and managing area budgets so that they align with organizational strategy.

 Should create and drive initiatives to improve commerciality and profitability across all areas of the business.
 Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate.
 Is responsible for delivering financial performance as defined by annual nominated accounts budgets.
 Determines account objectives, metrics, goals and expected performance levels consistent with business strategies.  

Building Capability
Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialized training or coaching in area of expertise to others throughout the organization. 

 Should identify and select an effective staff to meet service delivery commitments.
 Coach and mentor teams in their development and provide mentorship to assist with reaching their goals.
 Identify talent and creating opportunities for development; using individual development plans to drive these opportunities and performance. Proactively manage employee turnover.

Client & Customer Management (External)
Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the
organization.

 Is key contact for all senior clients across nominated accounts.
 Takes responsibility for the account development strategy.
 Develops a long-lasting relationship with the clients.
 Establishes and maintains an effective contact chain, extends our services within the client in co-operation with the Operations Managers to promote new business opportunities to the client (e.g. cost savings, process improvement).
 Reviews (weekly/monthly/quarterly/annual business review) regularly our services with the client. 

Leadership and Direction
Manages output delivery for a substantial operational department by leading
others.

 To develop operational best practice and excellence across multiple client sectors and stakeholders both internally and on the client side.
 Demonstrating inspirational Leadership and leading by example.

Performance Management

Takes responsibility for the implementation of a team's performance management systems with guidance from senior colleagues.

 Coaching and developing the team to develop their potential, to support individuals and drive performance and behavior using the competency framework and KPI’s to aid and drive performance and retention.
 Ensuring all people management processes are carried out in line with company policy. 

competencies 

The competencies below drive the behavior to perform in line with your responsibilities. Competencies in all job descriptions from the management family are linked to the Randstad 2020 leadership competences: Intellectual strength, Agility, Excellent execution, Lead, Connect and Partner. 

• Customer Focus: Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, customizes solutions; for example: by recommending or adapting products, services or solutions to address the customer's real needs. 
• Drive for Results: Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, takes calculated risks; for example: thoughtfully committing significant resources in the face of uncertainty to reach challenging goals. 
• Quality Oriented: Uses comprehensive knowledge and skills to act independently while guiding and training others on take action to increase quality. 
• Commercial Acumen: Acts as the organization's authority and established expert to develop solutions based on an understanding of the business environment and objectives. 

Job specific competencies

1. Adaptability: Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, adapts tactics; for example: while maintaining the same overall plan or strategy, changing how to accomplish goals in line with changing circumstances. 
2. Team Leadership: Builds a high performance team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, inspires commitment; for example: by generating excitement, enthusiasm and confidence in the group mission. 
3. Conceptual Thinking: Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, cuts through complexity; for example: by explaining complex situations or data in a way that is easy for others to understand. 
4. Vendor Management: Uses comprehensive knowledge and skills to act independently while guiding and training others on managing vendors so that they deliver the best possible results given available resources.

education & experience

General Education
University/Post Graduate or equivalent professional & intellectual ability

Experience
 Should have wide and deep experience of BPO industry providing expert competence.
 Experience of working in the recruitment or BPO industry managing international complex and sizeable client accounts, in either contract or permanent recruitment.
 Ability to liaise with all levels of management, in particular Director level, both internally and client-facing.
 Proven experience of developing relationships working at a strategic and operational level.
 Previous experience in negotiating and managing commercial budgets.
 Experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames.
 Solid experience of people management and leadership in a results driven environment.
 Experience of managing and motivating teams.
 Demonstrated ability relying on experience and judgment to set and meet goals and deadlines.
 Ability to develop and deliver business plans and strategies. 

Apply Now!

If you have any questions, please reach out to; 

aadil.r@randstad.in