are you ready to expand your staffing MSP?

A managed services program (MSP) can deliver many benefits to your growing contingent workforce, and a truly successful program can continue to generate new value for your organization.

expanding your MSP

Expansion is a natural part of the MSP process, with many practitioners typically seeking to grow their program, whether by scope of services, geographical footprint, work arrangements or business lines.

widening the scope of service.

When companies adopt an MSP program for the first time, they often look to address specific pain points. A robust MSP program, however, can improve processes throughout the organization, lifting performance in services other than the initial challenges. Payrolling, for instance, can be onboarded after a successful launch, or you may want to include statement of work (SOW) services.

a greater geographical reach.

Most MSP programs are launched covering a defined geography for service. Because every country has specific laws regulating contingent workers, some buyers of global MSPs typically roll out programs in stages across various markets. Some expand the footprint only after an initial launch has proven successful. Expanding a solution to additional countries is one of the most effective ways your organization can ensure consistent contingent workforce practices around the world.

new work arrangements.

Many employers are adopting a more holistic approach to managing talent, as demonstrated by growing interest in managing SOW talent under the MSP, for example. Beyond SOW talent management, the growth in independent, freelance and gig workers is leading some companies to implement human cloud platforms to better engage and manage this type of talent. Your MSP partner can integrate this source in your overall contingent talent management strategy for greater visibility and control.

integrated talent solutions.

The most promising evolutionary step in MSP practices, an integrated talent approach enables an employer to break down silos, allowing companies to manage both contingent and permanent workers through a single talent model. Both your MSP or recruitment process outsourcing (RPO) program can be elevated to a complete, holistic. This allows organizations to deploy the most appropriate resources at the right time, regardless of whether the talent is contingent or permanent.

why grow your MSP?

If your existing MSP already delivers great value; does it make sense to change the status quo? Since you have invested in an outsourced solution, your organization has clearly demonstrated a forward-thinking approach to flexible talent. Expanding this success to other areas of your enterprise aligns with your overall workforce strategy.

Consider the following to ensure success:

1. Evaluate your current program.

Make sure the existing MSP is stabilized and has achieved its initial goals for your contingent workforce. Unresolved issues will only be magnified when an expansion is initiated, so make sure they are mitigated well before you tackle any changes.

2. Address unique circumstances.

Rather than replicating all aspects of the existing program in a different business unit or geography, consider the unique needs and mandates of the additional businesses. Your MSP provider can help identify those nuances and customize the program as necessary.

3. Minimize the disruption.

Implementing new services and launching them in additional lines of business and markets requires a lot of attention from program owners, but make sure you aren’t distracted from the needs of your current program.

driving MSP innovation.

As you look to optimize your contingent workforce and ensure a more agile talent model, consider how expansion of an existing MSP can accelerate your talent strategy further and help you reach new goals. You will need to work with your MSP partner to determine the best approach for your expansion, but the new program is likely to roll out more smoothly because you already have a clear understanding of the process, goals and technologies. In the end, you’ll ensure a greater level of consistency and rigor in the management of your flexible talent.

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model can transform contingent workforce
management. Access our MSP Playbook for
practical case studies and tips on how to select a talent model and provider, change management, and program evolution.

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