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    • london, greater london
    • permanent
    Work location: Remotely from the UK or EMEA   About the job How does it sound to work for the number one Recruitment and HR Solutions Company in the world?! Why number one? – our innovative approach in blending technology and human capital is what differentiates Randstad Sourceright and the rest of the competition.   Working as a strategic partner with a leading multinational manufacturer of confectionery, pet food, and other food products we are looking to hire an Account Director to support the EMEA region. This is an exciting opportunity to drive the MSP solution across EMEA with the exposure to work across many cultures and environments. Within our dynamic global team, you are in the lead for EMEA, responsible to ensure that value is added to the client solution and to maximize the potential for business within the region.    Responsibilities The responsibilities below enable you to achieve your goals and to be successful in this role.   Operational Management Develops and/or delivers a plan and outcomes for an operational area Should build, manage and motivate the team to meet the service level(s) required Ensure optimum staffing levels to service the account effectively and profitably Guide and mentor managers / senior Talent Advisors to ensure effective management succession planning Conduct regular appraisals of team members Project work as and when required, depending on client and RSR needs   Budgeting & Costing Manages the development and/or delivery of budget plans for the EMEA Account Forecast management; responsible for supporting the definition and managing annual budgets (monthly P&L) Determine, monitor and review costs, operational budgets and staffing requirements within the Account. Support the management of the business plan to deliver against the Account’s commercial objectives.   Building Capability Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialized training or coaching in the area of expertise to others throughout the organization.   Client & Customer Management (External) Manages key client and customer relationships, typically by using the Account team to ensure their ongoing satisfaction and dedication toward the organization Development of existing services delivered to client accounts Liaising on contractual and legal issues where client involvement is required Identification, initiation and implementation of new service offerings Identification and development of key client relationships Meet with client sponsors on a monthly basis as a minimum Expand business areas/geographies of clients where possible Prepare and attend formal quarterly review meetings with the client Act as a point of escalation for all issues that cannot be resolved by operational team members Attend client business reviews   Leadership and Direction Develops and/or delivers a plan for a specific area of responsibility by managing others Should support the account development strategy Take company values, vision and expectations and ensure that the allocated client operations team follows the path expected Create and implement the operational and development strategy for the team’s success Work to ensure a cohesive and highly motivated team environment with responsibility for effective knowledge share and skill transfer.Conduct direct report meetings to promote teamwork. Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency.   Performance Management Takes responsibility to implement a team's performance management systems with guidance from the leadership team. Should manage Account performance to ensure KPIs and SLAs are exceeded. Establish metrics and expected performance levels and provide feedback and coaching where appropriate. Set goals to help prioritize resources. Manage budget/spend onsite and report on the team’s performance through monthly management information. Ensure reports are accurate in terms of productivity on the Account.   Experience Team management experience is preferable in the recruitment process outsourcing service industry and/or in-depth expertise in cross border managed service program delivery Substantial general work experience, together with comprehensive job related experience in own area of expertise to fully competent level Experience in managing complex operations teams Experience of managing commercial budgets and/or P&L Proven experience of managing client solutions  Experience of planning, managing and organizing resources within short/medium timescales within the overall delivery framework   What we can offer At Randstad Sourceright you will find an inspiring working environment in which you, together with your team and colleagues, will make a difference for our customers in using the latest technologies in the world of recruitment and selection. In addition to a lot of attention to your personal development plan, including many hours of lessons and training materials, you can count on a competitive salary and an attractive benefits package.
    Work location: Remotely from the UK or EMEA   About the job How does it sound to work for the number one Recruitment and HR Solutions Company in the world?! Why number one? – our innovative approach in blending technology and human capital is what differentiates Randstad Sourceright and the rest of the competition.   Working as a strategic partner with a leading multinational manufacturer of confectionery, pet food, and other food products we are looking to hire an Account Director to support the EMEA region. This is an exciting opportunity to drive the MSP solution across EMEA with the exposure to work across many cultures and environments. Within our dynamic global team, you are in the lead for EMEA, responsible to ensure that value is added to the client solution and to maximize the potential for business within the region.    Responsibilities The responsibilities below enable you to achieve your goals and to be successful in this role.   Operational Management Develops and/or delivers a plan and outcomes for an operational area Should build, manage and motivate the team to meet the service level(s) required Ensure optimum staffing levels to service the account effectively and profitably Guide and mentor managers / senior Talent Advisors to ensure effective management succession planning Conduct regular appraisals of team members Project work as and when required, depending on client and RSR needs   Budgeting & Costing Manages the development and/or delivery of budget plans for the EMEA Account Forecast management; responsible for supporting the definition and managing annual budgets (monthly P&L) Determine, monitor and review costs, operational budgets and staffing requirements within the Account. Support the management of the business plan to deliver against the Account’s commercial objectives.   Building Capability Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialized training or coaching in the area of expertise to others throughout the organization.   Client & Customer Management (External) Manages key client and customer relationships, typically by using the Account team to ensure their ongoing satisfaction and dedication toward the organization Development of existing services delivered to client accounts Liaising on contractual and legal issues where client involvement is required Identification, initiation and implementation of new service offerings Identification and development of key client relationships Meet with client sponsors on a monthly basis as a minimum Expand business areas/geographies of clients where possible Prepare and attend formal quarterly review meetings with the client Act as a point of escalation for all issues that cannot be resolved by operational team members Attend client business reviews   Leadership and Direction Develops and/or delivers a plan for a specific area of responsibility by managing others Should support the account development strategy Take company values, vision and expectations and ensure that the allocated client operations team follows the path expected Create and implement the operational and development strategy for the team’s success Work to ensure a cohesive and highly motivated team environment with responsibility for effective knowledge share and skill transfer.Conduct direct report meetings to promote teamwork. Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency.   Performance Management Takes responsibility to implement a team's performance management systems with guidance from the leadership team. Should manage Account performance to ensure KPIs and SLAs are exceeded. Establish metrics and expected performance levels and provide feedback and coaching where appropriate. Set goals to help prioritize resources. Manage budget/spend onsite and report on the team’s performance through monthly management information. Ensure reports are accurate in terms of productivity on the Account.   Experience Team management experience is preferable in the recruitment process outsourcing service industry and/or in-depth expertise in cross border managed service program delivery Substantial general work experience, together with comprehensive job related experience in own area of expertise to fully competent level Experience in managing complex operations teams Experience of managing commercial budgets and/or P&L Proven experience of managing client solutions  Experience of planning, managing and organizing resources within short/medium timescales within the overall delivery framework   What we can offer At Randstad Sourceright you will find an inspiring working environment in which you, together with your team and colleagues, will make a difference for our customers in using the latest technologies in the world of recruitment and selection. In addition to a lot of attention to your personal development plan, including many hours of lessons and training materials, you can count on a competitive salary and an attractive benefits package.
    • london, greater london
    • permanent
    the position Work in partnership with Internal Talent Acquisition, regional Inclusion and Wellbeing teams and local HR teams to develop and execute sourcing and recruiting strategies to proactively build a diverse talent pipeline for external clients.  Resourceful, consultative, process-driven, and apt at building relationships internally and externally.  Strong industry insights as well as expert level compliance knowledge in order to reach the best possible outcome for talent and Randstad Sourceright client partners. priorities for the role include:  Work in partnership with EMEA HR communities to review research and data to determine target communities for outreach across EMEA  Work in partnership with EMEA HR communities to research and implement best in class outreach practices to reach diverse talent  Work with regional talent marketing teams to materialise inclusive material for market engagement Engage with underrepresented populations through multi-touch outreach, events and partnerships Build and nurture relationships with diverse organisations and strategic partners  to positively impact talent pipeline on Randstad Sourceright’s behalf Partner with EMEA HR communities to create and maintain talent pools of diverse and qualified talent through frequent contact and position notifications In partnership with Internal Talent Acquisition to share outreach and success with regional HR and hiring communities Support Internal Talent Acquisition and Talent Marketing with the development of social media strategies to reach diverse audiences Collaborate closely with the Internal Talent Acquisition and Operations teams to achieve DE&I objectives Deliver guidance and best practice recommendations to attract find and engaging diverse talent  Partner with Internal Talent Acquisition and Inclusion and Wellbeing teams to design, develop and implement strategic sourcing strategies focused on diversity and inclusion to build diverse talent networks For more information about this role and to express your interest, please apply today.
    the position Work in partnership with Internal Talent Acquisition, regional Inclusion and Wellbeing teams and local HR teams to develop and execute sourcing and recruiting strategies to proactively build a diverse talent pipeline for external clients.  Resourceful, consultative, process-driven, and apt at building relationships internally and externally.  Strong industry insights as well as expert level compliance knowledge in order to reach the best possible outcome for talent and Randstad Sourceright client partners. priorities for the role include:  Work in partnership with EMEA HR communities to review research and data to determine target communities for outreach across EMEA  Work in partnership with EMEA HR communities to research and implement best in class outreach practices to reach diverse talent  Work with regional talent marketing teams to materialise inclusive material for market engagement Engage with underrepresented populations through multi-touch outreach, events and partnerships Build and nurture relationships with diverse organisations and strategic partners  to positively impact talent pipeline on Randstad Sourceright’s behalf Partner with EMEA HR communities to create and maintain talent pools of diverse and qualified talent through frequent contact and position notifications In partnership with Internal Talent Acquisition to share outreach and success with regional HR and hiring communities Support Internal Talent Acquisition and Talent Marketing with the development of social media strategies to reach diverse audiences Collaborate closely with the Internal Talent Acquisition and Operations teams to achieve DE&I objectives Deliver guidance and best practice recommendations to attract find and engaging diverse talent  Partner with Internal Talent Acquisition and Inclusion and Wellbeing teams to design, develop and implement strategic sourcing strategies focused on diversity and inclusion to build diverse talent networks For more information about this role and to express your interest, please apply today.
    • london, greater london
    • permanent
    Randstad Sourceright - where technology innovation and our exceptional human touch make Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.   We are looking for a Recruitment Business Partner who will help us support our client - a financial services company that specializes in the settlement of securities transactions.   In this role, you will create an excellent candidate experience. As a Recruitment Business Partner, you will actively promote our Client’s values in the market, be an ambassador for its culture and bring also the Client experience to life for its stakeholders. You will consult external and internal talents and be a guide and advisor to the Client’s Hiring community.   As a Recruitment Business Partner working on our RPO program you will be part of a dynamic international team. You will work with colleagues in Brussels to manage the recruitment process for candidates based in the UK and employed by ESA London Branch. The position is based in London.    What will be your key responsibilities: Building relationships with the line managers and knowledge of the business Overseeing the smooth running of the end to end recruitment process Being Talent Acquisition Lead on D&I projects Working with the UK HR team and the business to build a strong talent pipeline including supporting/developing programmes e.g. graduate schemes, Women Returners. Apprenticeships Working with HR Advisor/BP and the line manager to agree the compensation package Negotiating employment terms Drafting contracts and offer letters Managing the onboarding process in the HR system Providing relevant information to pay roll ·        What you need to bring: Previous experience as 360 recruiter Excellent communication, interpersonal, and organizational skills Process-oriented mindset Attention to detail with a concern for quality Willingness to learn new things Can-do attitude Speaking English fluently     What we offer: Attractive basic salary with bonus/commission scheme Group Life Assurance Company Pension Scheme Private Medical Insurance Long service award Extensive on-the-job training, supplemented by internal training at the in-house Randstad University and Randstad Business School and long-term development opportunities within the Randstad Group Competitive benefits including the opportunity to participate in the stock purchase plan for internal employees An inspiring working environment in which you, together with your team and colleagues, will make a difference for our client Opportunity to work with a world-class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to our candidates and many more In case you are interested in applying or if you have any questions, please turn to our internal Talent Acquisition Partner, Anna Wolszczak at anna.wolszczak@randstadsourceright.pl
    Randstad Sourceright - where technology innovation and our exceptional human touch make Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.   We are looking for a Recruitment Business Partner who will help us support our client - a financial services company that specializes in the settlement of securities transactions.   In this role, you will create an excellent candidate experience. As a Recruitment Business Partner, you will actively promote our Client’s values in the market, be an ambassador for its culture and bring also the Client experience to life for its stakeholders. You will consult external and internal talents and be a guide and advisor to the Client’s Hiring community.   As a Recruitment Business Partner working on our RPO program you will be part of a dynamic international team. You will work with colleagues in Brussels to manage the recruitment process for candidates based in the UK and employed by ESA London Branch. The position is based in London.    What will be your key responsibilities: Building relationships with the line managers and knowledge of the business Overseeing the smooth running of the end to end recruitment process Being Talent Acquisition Lead on D&I projects Working with the UK HR team and the business to build a strong talent pipeline including supporting/developing programmes e.g. graduate schemes, Women Returners. Apprenticeships Working with HR Advisor/BP and the line manager to agree the compensation package Negotiating employment terms Drafting contracts and offer letters Managing the onboarding process in the HR system Providing relevant information to pay roll ·        What you need to bring: Previous experience as 360 recruiter Excellent communication, interpersonal, and organizational skills Process-oriented mindset Attention to detail with a concern for quality Willingness to learn new things Can-do attitude Speaking English fluently     What we offer: Attractive basic salary with bonus/commission scheme Group Life Assurance Company Pension Scheme Private Medical Insurance Long service award Extensive on-the-job training, supplemented by internal training at the in-house Randstad University and Randstad Business School and long-term development opportunities within the Randstad Group Competitive benefits including the opportunity to participate in the stock purchase plan for internal employees An inspiring working environment in which you, together with your team and colleagues, will make a difference for our client Opportunity to work with a world-class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to our candidates and many more In case you are interested in applying or if you have any questions, please turn to our internal Talent Acquisition Partner, Anna Wolszczak at anna.wolszczak@randstadsourceright.pl
    • london, greater london
    • permanent
    MSP Consultant    Work with us and you’ll be joining the market leader in Recruitment Outsourcing. For 12 years in a row, Randstad Sourceright was named a leader in Everest Group’s RPO PEAK Matrix® Assessment 2022. Our glassdoor reviews demonstrate that we are truly an employer of choice.    The MSP Consultant will be supporting a medical manufacturing client. The MSP Consultant will work as part of the Client Account Management team who are responsible for delivering a premium recruitment process to our client with their contingent / temporary and contract recruitment. Supporting this large well known client, the key focus of this role is to forge relationships with all parties, including key stakeholders within the client and all suppliers as part of the contract recruitment supply chain.   You will be responsible for   key stakeholder management and engagement, providing specialist advice & guidance on recruitment policies & procedures & best practice to the client  point of contact for escalations and process improvement  management and data capture on our Vendor Management System - fieldglass strategic workforce planning conversations with the client  ensuring compliance is adhered to throughout the recruitment end to end process effectively managing and utilising our in-house recruitment systems including some reporting effective process and administration management of the applicant tracking system with regards to order approval & supplier management reporting and attending business reviews    The successful candidate must    proven temporary / contingent or high volume recruitment experience possess excellent process management and organisational skills be able to demonstrate effective stakeholder management and engagement  be confident to present to stakeholders and hiring managers experience using data for stakeholder conversations  be able to work autonomously   It would also be nice to have   experience working onsite with an MSP client   In return you will receive    excellent benefits package including holidays which can be bought and sold and a competitive share scheme fantastic opportunities for career development and personal growth due to account development, ability to get involved in multiple interesting stretch projects, training and much more  opportunity to work with a world class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first class experience to both our clients and our candidates.   Please apply today to be part of our world class team or contact evie.carty@randstadsourceright.co.uk  for further information.
    MSP Consultant    Work with us and you’ll be joining the market leader in Recruitment Outsourcing. For 12 years in a row, Randstad Sourceright was named a leader in Everest Group’s RPO PEAK Matrix® Assessment 2022. Our glassdoor reviews demonstrate that we are truly an employer of choice.    The MSP Consultant will be supporting a medical manufacturing client. The MSP Consultant will work as part of the Client Account Management team who are responsible for delivering a premium recruitment process to our client with their contingent / temporary and contract recruitment. Supporting this large well known client, the key focus of this role is to forge relationships with all parties, including key stakeholders within the client and all suppliers as part of the contract recruitment supply chain.   You will be responsible for   key stakeholder management and engagement, providing specialist advice & guidance on recruitment policies & procedures & best practice to the client  point of contact for escalations and process improvement  management and data capture on our Vendor Management System - fieldglass strategic workforce planning conversations with the client  ensuring compliance is adhered to throughout the recruitment end to end process effectively managing and utilising our in-house recruitment systems including some reporting effective process and administration management of the applicant tracking system with regards to order approval & supplier management reporting and attending business reviews    The successful candidate must    proven temporary / contingent or high volume recruitment experience possess excellent process management and organisational skills be able to demonstrate effective stakeholder management and engagement  be confident to present to stakeholders and hiring managers experience using data for stakeholder conversations  be able to work autonomously   It would also be nice to have   experience working onsite with an MSP client   In return you will receive    excellent benefits package including holidays which can be bought and sold and a competitive share scheme fantastic opportunities for career development and personal growth due to account development, ability to get involved in multiple interesting stretch projects, training and much more  opportunity to work with a world class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first class experience to both our clients and our candidates.   Please apply today to be part of our world class team or contact evie.carty@randstadsourceright.co.uk  for further information.
    • london, greater london
    • permanent
    Randstad Sourceright; where technology innovation and our exceptional human touch make us the market leader in Global Recruitment Outsourcing.  We operate in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients. We are growing as a global talent marketing team with a focus on contributing to the employer branding and media & digital transformation of our company and clients. Our team consists of experienced global marketers, employer branding SMEs, digital and recruitment marketing specialists, data analysts, and content marketers with diverse backgrounds and cultures. We work within a very flexible work environment in which there are clear responsibilities on output but also a lot of room for creativity and innovative ideas. Our final goal is to hire more, hire faster, hire cost-effective. The purpose of the role? Is to drive the channel strategy to support talent attraction campaigns for our internal Talent Acquisition Teams across EMEA, you will be an experienced media planner and strategist with strong understanding of the complex recruitment marketing landscape and the expertise to reach key audiences using both recruitment and consumer media platforms. What can you expect in return from Randstad Sourceright EMEA? Being a global organisation, we offer you a career, not a job. We provide extensive learning and development programmes to help you reach your full potential. We offer internal career opportunities, international mobility and a fully flexible working environment. Our salaries are competitive, our share save scheme is unrivalled and our benefits are generous. What next? If you are excited by this opportunity and would like to hear more, please contact Rachael Harrison at rachael.harrison@randstadsourceright.co.uk
    Randstad Sourceright; where technology innovation and our exceptional human touch make us the market leader in Global Recruitment Outsourcing.  We operate in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients. We are growing as a global talent marketing team with a focus on contributing to the employer branding and media & digital transformation of our company and clients. Our team consists of experienced global marketers, employer branding SMEs, digital and recruitment marketing specialists, data analysts, and content marketers with diverse backgrounds and cultures. We work within a very flexible work environment in which there are clear responsibilities on output but also a lot of room for creativity and innovative ideas. Our final goal is to hire more, hire faster, hire cost-effective. The purpose of the role? Is to drive the channel strategy to support talent attraction campaigns for our internal Talent Acquisition Teams across EMEA, you will be an experienced media planner and strategist with strong understanding of the complex recruitment marketing landscape and the expertise to reach key audiences using both recruitment and consumer media platforms. What can you expect in return from Randstad Sourceright EMEA? Being a global organisation, we offer you a career, not a job. We provide extensive learning and development programmes to help you reach your full potential. We offer internal career opportunities, international mobility and a fully flexible working environment. Our salaries are competitive, our share save scheme is unrivalled and our benefits are generous. What next? If you are excited by this opportunity and would like to hear more, please contact Rachael Harrison at rachael.harrison@randstadsourceright.co.uk
    • london, greater london
    • permanent
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    • london, greater london
    • permanent
    Location: flexible across EMEA   SOW management is one of the fastest growing solutions in Randstad Sourceright and their new Global Services Procurement Practice is regarded as having the most forward thinking and innovative value proposition in the industry.      Reporting to the Vice President Program Excellence,, a unique career development opportunity has arisen to work within the new Global Services Procurement Practice until the end of March 2023 (to cover a period of maternity leave).  During this time you will play a key role in the ongoing development and expansion of the services procurement value proposition and you will support a variety of new and established SOW management programs.    Experience and knowledge of SOW or Procurement processes and related VMS functionality will be a distinct advantage but candidates will also be considered if they can demonstrate a practical understanding of the services procurement/SOW landscape, VMS technologies and they are a quick learner with a strong aptitude for critical thinking and problem solving.     ROLE SUMMARY:    You will provide services procurement / Statement of Work (SOW) functional expertise, perform client and prospect analysis, and deploy operational best practices to RSR’s new and existing managed service program (MSP) accounts.    GENERAL RESPONSIBILITIES:     Partner with local program teams in EMEA to perform current state assessments, conduct ongoing performance reviews, and implement corrective actions Deploy tools, practices, VMS knowledge and metric analysis to optimise SOW MSP account delivery Provide expertise through identification of the client’s business needs, vision, goals and overall strategic direction   Assist with operational ramp up and process stabilisation on new SOW MSP programs; in partnership with solution design Collect and share best practices from across program accounts; serve as subject matter expert in sales prospecting as required   Collaborate with internal reporting teams and VMS first level support to build reporting analytics and investigate data capture discrepancies   Participate in special projects and performs other duties as assigned    EDUCATION & JOB REQUIREMENTS:     Preference will be given to candidates who can demonstrate practical experience in the services procurement/SOW management arena including VMS and source to pay technologies Candidates will also be considered who have five (5) plus years’ experience in an operational process design and improvement capacity    COMPETENCIES    Process analysis and improvement mindset  High proficiency and proven results with macro data analysis, root cause identification, and implementing corrective changes   Ability to lead collaborative workshop sessions, gain group consensus, and achieve actionable outputs   Proven understanding of the workforce solutions marketplace, industry directions, standards development, industry trends, key vendors, and key products.   Excellent oral/written communications and organisational skills.   Skilled in communicating effectively verbally and in writing.   Ability to establish and maintain effective working relationships.   Proficient with Microsoft Office products, including Word, Excel, Access, Visio, Project, and PowerPoint.
    Location: flexible across EMEA   SOW management is one of the fastest growing solutions in Randstad Sourceright and their new Global Services Procurement Practice is regarded as having the most forward thinking and innovative value proposition in the industry.      Reporting to the Vice President Program Excellence,, a unique career development opportunity has arisen to work within the new Global Services Procurement Practice until the end of March 2023 (to cover a period of maternity leave).  During this time you will play a key role in the ongoing development and expansion of the services procurement value proposition and you will support a variety of new and established SOW management programs.    Experience and knowledge of SOW or Procurement processes and related VMS functionality will be a distinct advantage but candidates will also be considered if they can demonstrate a practical understanding of the services procurement/SOW landscape, VMS technologies and they are a quick learner with a strong aptitude for critical thinking and problem solving.     ROLE SUMMARY:    You will provide services procurement / Statement of Work (SOW) functional expertise, perform client and prospect analysis, and deploy operational best practices to RSR’s new and existing managed service program (MSP) accounts.    GENERAL RESPONSIBILITIES:     Partner with local program teams in EMEA to perform current state assessments, conduct ongoing performance reviews, and implement corrective actions Deploy tools, practices, VMS knowledge and metric analysis to optimise SOW MSP account delivery Provide expertise through identification of the client’s business needs, vision, goals and overall strategic direction   Assist with operational ramp up and process stabilisation on new SOW MSP programs; in partnership with solution design Collect and share best practices from across program accounts; serve as subject matter expert in sales prospecting as required   Collaborate with internal reporting teams and VMS first level support to build reporting analytics and investigate data capture discrepancies   Participate in special projects and performs other duties as assigned    EDUCATION & JOB REQUIREMENTS:     Preference will be given to candidates who can demonstrate practical experience in the services procurement/SOW management arena including VMS and source to pay technologies Candidates will also be considered who have five (5) plus years’ experience in an operational process design and improvement capacity    COMPETENCIES    Process analysis and improvement mindset  High proficiency and proven results with macro data analysis, root cause identification, and implementing corrective changes   Ability to lead collaborative workshop sessions, gain group consensus, and achieve actionable outputs   Proven understanding of the workforce solutions marketplace, industry directions, standards development, industry trends, key vendors, and key products.   Excellent oral/written communications and organisational skills.   Skilled in communicating effectively verbally and in writing.   Ability to establish and maintain effective working relationships.   Proficient with Microsoft Office products, including Word, Excel, Access, Visio, Project, and PowerPoint.
    • london, greater london
    • permanent
    Randstad; where technology innovation and our exceptional human touch make us the market leader in Global Recruitment Outsourcing.    The Client Services Director (CSD) is responsible for managing a portfolio of mid-market RPO & MSP clients in multiple geographies. The CSD provides strategic direction and operational leadership of these key client accounts to implement operational excellence, bring innovative solutions and working practices and onsite delivery team leadership.   You will be responsible for   working with the implementation team to onboard new clients operationally recruitment and management of onsite delivery teams monitoring hiring and promotional activity within accounts to ensure compliance with company policy and standards setting and managing budgets to align with organisational strategy creating and driving initiatives to improve commerciality and profitability across all areas of the business establishing metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate delivering financial performance as defined by annual nominated accounts  managing key client relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation taking responsibility for the account development strategy reviewing (quarterly business review) regularly our services with the client supporting the sales team with pitches and presentations demonstrating inspirational leadership and leading by example   The successful candidate will have    experience managing a multi sited RPO or MSP, or a portfolio of RPO or MSP accounts be a subject matter expert in Outsourced Recruitment proven experience working with senior key stakeholders across multiple geographies   In return you will receive    excellent benefits package including holidays which can be bought and sold and a competitive share scheme opportunity to work with a world class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first class experience to both our clients and our candidates A competitive bonus scheme
    Randstad; where technology innovation and our exceptional human touch make us the market leader in Global Recruitment Outsourcing.    The Client Services Director (CSD) is responsible for managing a portfolio of mid-market RPO & MSP clients in multiple geographies. The CSD provides strategic direction and operational leadership of these key client accounts to implement operational excellence, bring innovative solutions and working practices and onsite delivery team leadership.   You will be responsible for   working with the implementation team to onboard new clients operationally recruitment and management of onsite delivery teams monitoring hiring and promotional activity within accounts to ensure compliance with company policy and standards setting and managing budgets to align with organisational strategy creating and driving initiatives to improve commerciality and profitability across all areas of the business establishing metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate delivering financial performance as defined by annual nominated accounts  managing key client relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation taking responsibility for the account development strategy reviewing (quarterly business review) regularly our services with the client supporting the sales team with pitches and presentations demonstrating inspirational leadership and leading by example   The successful candidate will have    experience managing a multi sited RPO or MSP, or a portfolio of RPO or MSP accounts be a subject matter expert in Outsourced Recruitment proven experience working with senior key stakeholders across multiple geographies   In return you will receive    excellent benefits package including holidays which can be bought and sold and a competitive share scheme opportunity to work with a world class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first class experience to both our clients and our candidates A competitive bonus scheme
    • london, greater london
    • permanent
    About Randstad Sourceright Randstad Sourceright is a global talent leader, providing solutions and expertise  that help companies position for growth, execute on strategy, and improve  business agility. Sourceright’s experience encompasses all facets of the talent  acquisition of permanent employees and the contingent and contractor  workforce. Key offerings include Managed Services Provider (MSP) programs,  Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.  Randstad Sourceright EMEA offers solutions in the Europe, Middle East and  Africa (EMEA) region. Working for a multi-country organisation means working  with clients and colleagues with different backgrounds. This results in a digital  way of working and requires a proactive mind-set.  Job Purpose The Operations Expert will be the SME for Contractor Care will provide an outstanding service from his/her expertise.  Focused on customer service and driving improved organisational performance in contractor care and payroll.  Role Overview The responsibilities below enable you to achieve goals and to be successful in  this role.  Recommendations  Advises managers how to apply a wide variety of existing procedures and  precedents.  Overall responsibility and delivery of a market leading payroll and contractor care service for our direct payroll workers SME and senior escalation point for any complex or aged requests. Providing professional knowledge and knowledge of processes/ resources/instruments of the expertise (knowledge sharing).  Oversight of process and ownership of process improvements and technical enhancements for service Looking for automation opportunities, areas of process re-engineering and continuous improvement /efficiencies to improve the service. Advising and building relationships with internal customers (Account teams).   Signalling and advising management about the expertise and developments within the customer care environment.   Handling specialist questions within the expertise and giving advice.  Overall responsibility of the weekly payroll for RSR and ensuring timely payment of all workers. Responsible for relationship management with the Payroll department. Needs Assessment  Investigates questions related to existing programs, processes and procedures.  Translates the demands of customers (internal and external) into products and services.  Project Management  Supports others by performing prescribed project management activities  following existing procedures.  Implementation of products and services in the business (making an  implementation plan; coordinates and monitors the implementation,  internal and external information transfer by manuals, brochures and  user training).  Makes proposals for and makes improvements in the workforce  processes and the expertise of the organisation.   Is the first point of contact for organisations regarding expertise.  Joining client-facing meetings where needed Data Collection & Analysis  Produces accurate reports for others by collecting data from a variety of  standard sources and inputting that data into standard formats.  Should modify and review reports as needed/requested by stakeholders to validate applicability.  Prepare and create scheduled and ad hoc reports.  Create presentations containing data to agreed specifications.  ▪ Consolidate and integrate client data for the production of specific  reports.  Maintain and review data-set as required, working to ensure data  quality, highlighting and addressing discrepancies, giving advice and  providing solutions.  Be pro-active in recommending improvements in the usage of tools and  the existing data management processes.    Experience  Experience of dealing with contractor and payroll queries in fast paced demanding environment Experience within the MSP industry within specific expertise in understanding data flows and payroll requirements.  Experience with reporting and vendor management/application tracking  systems, CRM databases and analytic tools.   Excellent Microsoft Office/google for business applications skills.  Preferably previous staffing or MSP experience.   Experience of working in a matrix organisation. Experience of working in a fast growing and changing environment.  Basic experience of coordinating the work of others and working with offshore teams Experience in stakeholder management up to middle management
    About Randstad Sourceright Randstad Sourceright is a global talent leader, providing solutions and expertise  that help companies position for growth, execute on strategy, and improve  business agility. Sourceright’s experience encompasses all facets of the talent  acquisition of permanent employees and the contingent and contractor  workforce. Key offerings include Managed Services Provider (MSP) programs,  Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.  Randstad Sourceright EMEA offers solutions in the Europe, Middle East and  Africa (EMEA) region. Working for a multi-country organisation means working  with clients and colleagues with different backgrounds. This results in a digital  way of working and requires a proactive mind-set.  Job Purpose The Operations Expert will be the SME for Contractor Care will provide an outstanding service from his/her expertise.  Focused on customer service and driving improved organisational performance in contractor care and payroll.  Role Overview The responsibilities below enable you to achieve goals and to be successful in  this role.  Recommendations  Advises managers how to apply a wide variety of existing procedures and  precedents.  Overall responsibility and delivery of a market leading payroll and contractor care service for our direct payroll workers SME and senior escalation point for any complex or aged requests. Providing professional knowledge and knowledge of processes/ resources/instruments of the expertise (knowledge sharing).  Oversight of process and ownership of process improvements and technical enhancements for service Looking for automation opportunities, areas of process re-engineering and continuous improvement /efficiencies to improve the service. Advising and building relationships with internal customers (Account teams).   Signalling and advising management about the expertise and developments within the customer care environment.   Handling specialist questions within the expertise and giving advice.  Overall responsibility of the weekly payroll for RSR and ensuring timely payment of all workers. Responsible for relationship management with the Payroll department. Needs Assessment  Investigates questions related to existing programs, processes and procedures.  Translates the demands of customers (internal and external) into products and services.  Project Management  Supports others by performing prescribed project management activities  following existing procedures.  Implementation of products and services in the business (making an  implementation plan; coordinates and monitors the implementation,  internal and external information transfer by manuals, brochures and  user training).  Makes proposals for and makes improvements in the workforce  processes and the expertise of the organisation.   Is the first point of contact for organisations regarding expertise.  Joining client-facing meetings where needed Data Collection & Analysis  Produces accurate reports for others by collecting data from a variety of  standard sources and inputting that data into standard formats.  Should modify and review reports as needed/requested by stakeholders to validate applicability.  Prepare and create scheduled and ad hoc reports.  Create presentations containing data to agreed specifications.  ▪ Consolidate and integrate client data for the production of specific  reports.  Maintain and review data-set as required, working to ensure data  quality, highlighting and addressing discrepancies, giving advice and  providing solutions.  Be pro-active in recommending improvements in the usage of tools and  the existing data management processes.    Experience  Experience of dealing with contractor and payroll queries in fast paced demanding environment Experience within the MSP industry within specific expertise in understanding data flows and payroll requirements.  Experience with reporting and vendor management/application tracking  systems, CRM databases and analytic tools.   Excellent Microsoft Office/google for business applications skills.  Preferably previous staffing or MSP experience.   Experience of working in a matrix organisation. Experience of working in a fast growing and changing environment.  Basic experience of coordinating the work of others and working with offshore teams Experience in stakeholder management up to middle management

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