tier 1 application support.

What you will do-
● Act as both the "voice" of Randstad Risesmart by delivering an exceptional level of service, as well as the “eyes and ears” of the business, reporting feedback, issues and opportunities to improve our products
● Provide world-class, differentiated customer service and support by troubleshooting and communicating with internal and external customers
● Patiently listen to, understand, and work with cross-functional stakeholders to solve complex technical customer issues
● Diagnose, research, clearly describe customer issues to be recreated and resolved by global development and operations teams
● Work with cross-functional support teams to escalate issues and ensure a consistent and high-quality level of support
● Develop detailed knowledge about Randstad Risesmart’s products, services and features and have ability to navigate multiple system applications and research applicable solutions with ease

● Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience

skills you will need
● 3+ years of experience working directly with customers and providing high quality service ...