SOW Contract Specialist LeadSUMMARY:The SOW Contract Specialist Lead helps implement Randstad Sourceright (RSR) contracts administration service with our clients and manages the ongoing program delivery through the assigned contract specialist resources and supporting technology platforms. This role will be a part of a team that provides an integrated approach to contracting technology implementations, automation, compliance, workflow management, document extraction and data management and analytics; helping our clients optimize all elements of the service contracting processes. GENERAL RESPONSIBILITIES:Contracts Administration ImplementationServe as the project implementation lead for RSR's contracts administration service and supporting technology installationsAchieve and maintain subject matter expert proficiency with the contract lifecycle management (CLM) functionality of our supporting partner technology platformCollect client business requirements on contract templates, compliance criteria, and business contributor / approval workflowsLiaise with CLM technology partner representatives to assist in the technology requirements gathering, configuration build, and acceptance / integration testingCoordinate user acceptance testing with client stakeholders in conjunction with CLM technology partner representativesAssemble client and internal RSR training materials in support of new or updated client service model delivery and updated technology utilizationsDeliver training to client and internal RSR staff using and supporting the new services and technologyServe as primary processing contract specialist role until migration to supporting program team resource(s)Contracts Administration Services ManagementResponsible for RSR's contracts administration service delivery to our engaged client portfolioHire and manage RSR team resources which support the review, drafting, terms negotiation, and client's execution of our client's third party services procurement contracts.Establish and monitor performance metrics in regards to RSR contract specialist support deliveryPartner and develop working relationships with client's program sponsors, procurement, and legal department personnel.Promotes and ensures full use of CLM systems to ensure optimum, cost-effective, timely and quality services; escalates technical issues to client sponsor or VMS representatives as needed.Ensures development and deployment of Standard Operating Procedures (SOP) to RSR contracts specialist teams, suppliers and client stakeholders.Confirms client's needed procedural changes and develops / deploys communication plans to impacted suppliers and client users in a timely manner.Assess client's and RSR Program Team service perception via surveys, site visits, and roundtable forums.Collaborates with CLM technology partner and RSR Business Analysts to ensure program performance reporting is available to key client stakeholders and performs insightful analysis of operating data; to make recommendations or lead changes to program delivery model or technology.Provides customer with regular updates best practices internally and externally as well as potential program enhancements.Coordinates, communicates and leads the change management efforts related to the MSP, both within RSR and the client.Provides assigned resources adequate oversight, training and leadership to ensure they reach potential.Acts as the day-to-day escalation contact for program resources within the account.Engages RSR resources (subject matter experts) and divisions in support of client objectives.Supports the assigned RSR program leadership for the accounts assigned and works under the guidance of the SOW Procured Service Management Center of ExcellenceTravel may be required. Works under minimal supervision. EDUCATION & JOB REQUIREMENTS:Bachelor's degree and a minimum of 5-7 years of contract drafting, auditing, or negotiation experience, preferably within the Information Technology and Services industryKnowledge of service contracting agreements, provisions, and standard marketplace terms / clausesExperience managing a functional contracts processing / procurement group highly preferredExperience with Contract Lifecycle Management (CLM) contracting systems and Service Procurement (VMS) Systems highly preferred COMPETENCIES:Ability to lead others and provide overall instruction and direction to subordinate team.Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation settings with various levels of professionals both internal and external.Ability to establish and maintain effective working relationships.Ability to professionally and effectively represent the organization as required.Ability to effectively influence others at various levels within the organization and who represents clients.Ability to perform accurately in a detailed environment while being able to effectively prioritize, organize and perform multiple work assignments simultaneously.Ability to self-manage workload, set target dates, meet deadlines, follow processes, and develop and implement project road maps to achieve optimum results.Ability to demonstrate high-level customer service to internal and external clients.Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.