about Randstad SourcerightRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.The VP, Client Delivery Americaswill drive operational excellence within the Total Talent Solutions (TTS) business to provide consistency, scalability, efficiency and discipline to the field, to include, but not limited to, the following functions:Field OperationsEstablish operational standards related to field steering to ensure attainment of the business plan for growth, profitability, and operational efficiency.Oversee field steering activities and KPIs by analyzing productivity reports on a weekly basis and establish targets for account teams as neededIdentify gaps in operational performance and recommend solutions and action plans for improved resultsAssess and recommend various technology platforms to create efficiency within the account teams and provide value to the customer and talentOversee new account set up to ensure program success, decrease ramp time, and drive revenue generation sooner.Recommend fulfillment strategies, order management, and recruitment plans to account leaders to increase TTS revenue, GM$, and wallet share.Collaborate with TTS leadership team, solution design, and account PMO's to create execution plans to realize additional revenue projectsDrive operational best practices to ensure the weekly TTS Compliance score is above 95%Research and recommend automation opportunities in TTS compliance processes to increase account team efficiencies and overall compliance scoreIdentify training gaps within the account teams and collaborate with learning manager to develop training resources to fulfill the needManage annual Net Promoter Score program and provide recommendations from the results to drive improved client and talent satisfaction scores.Collaborate with solution design and leadership team members to implement additional revenue projects within account teamsSet goals, monitor work and evaluate results of team members to ensure organizational objectives and financial KPIs are metImplement and monitor initiatives and changes associated with regulatory adjustments as needed with cooperation of legal, human resources, or other corporate functionsAct as the operational leader and influential voice when new programs are being implemented, sharing operational best practices technology standards, and optimal new account set-upClient DeliveryLead and develop account teams to optimize service delivery to clients and produce measurable and cost-effective results that align directly with client's business driversBuild, maintain and grow strategic partnership with the clients and suppliers through a comprehensive understanding of the client's business and ensure adherence to contractual obligations and account performancesTrack, analyze and communicate overall progress of sales efforts against activity targets to achieve financial objectives of assigned accountsMonitor and control costs and bear responsibility for full P&L and work with executive management to ensure profit of the business, adherence to the contract and SLAsAchieve budget profitability and identify opportunities for new revenue streams in partnership with Director of Business Development by selling and implementing new business opportunities and supporting the sales process locally and nationallyQualifications10 - 15 years of combined business, staffing, and operations leadership experience5+ years of experience field steering management8+ years of experience in managing and directing teamsBachelor's degree requiredAdditional QualificationsAdvanced degree strongly preferredDemonstrated business results and growthDemonstrated ability to lead a functional area of the company and make critical business decisionsAbility to develop and manage project plans; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully executeAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersDisplays high integrity and work ethic within respects of highly confidential and sensitive personnel performance informationStrong communication skills (written and verbal) with all levels of company personnelStrong organizational, conceptual, analytical and executional skillsEffective time management skillsAbility to prioritize and accomplish multiple tasks simultaneouslyCapable of working independently in a self-directed capacity, as well as in a team environmentAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsSuperior coaching and influence skillsAbility to analyze KPI trends, identify root-cause, and develop strategies, goals and execution plans.Able to interact with high-level decision makersAbility to travel to all customer locations and spend significant amount of time until gap analysis is complete and action plans in placeFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.