As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills General Duties: Account PortfolioRecognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against themClient Relationship ManagementDevelop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiencyCompliance ManagementMonitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreementsSLA ManagementEnsure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systemsAdditional DutiesSet specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client DeliveryPosition Requirements: Basic qualifications include:Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review processPreferred qualifications include:PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environmentWhat's in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact firstname.lastname@example.org.