rpo and msp implementation manager.

Implementation is characterised by our discipline, agility, problem solving, process rigour and collaborative partnership with client and internal RSR stakeholders.

Scope:
To assist in driving company profitability and long-term business relationships, through the faultless implementation of new and existing client engagements and driving Continuous Improvement initiatives with existing client engagements.

Reporting to:
Regional Implementation Director, APAC

Job purpose:
Project management and execution of implementation for client engagements and internal projects inclusive of Managed Service Programs (MSPs), Recruitment Process Outsourcing (RPOs) and hybrid Recruiter on Demand (ROD) programs, including technology implementation. The Implementation Manager will lead client project governance meetings and internal updates to ensure teams are assembled and supported to overcome potential hurdles.

The Implementation Manager will lead and project manage Continuous Improvement initiatives and assist in the management of internal projects including oversight, tracking and reporting on project status and ensuring alignment with organisational objectives.

Main accountabilities:
The main accountability areas for this position are:

Monitor project milestones to ensure achievement of key deliverables across multiple work streams inclusive of team hiring, technology, process design, finance and invoicing, reporting and training
Enhance internal efficiency and effectiveness by utilising a disciplined and agile project management approach
Lead client project and governance meetings
Enhance internal efficiency and effectiveness by utilising best practises project management tools
Track and report on project status
Manage multi-disciplinary resources so project timelines are met
Lead and provide guidance to the client on the change management process for implementation
Where required be the conduit between the client and RSR workstream leads

Key Performance Indicators:
The following indicators are suggested to monitor performance and can be used to identify problem areas:
Client Feedback results
Projects completed on time and on budget
360 degree feedback

Competencies:
All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key competencies for this role include:
Strong Concepts
Commercial acumen
Client focus
Best People
Team leadership
Performance management
Resilience
Work under pressure
Excellent Execution
Passion for results
Commercial drive
Team working
Efficient implementation
Superior Brands
Promoting core values
Genuineness

Knowledge, skills and experience:
Education
Preferred: PMP- Six Sigma -PHR , SPHR, PMI or similar
disciplines preferred

Experience
Minimum
3+ years of experience in managing and directing teams, involving process, business change, change management and technology
Depth of knowledge in either Managed Service Programs or Recruitment Process Outsourcing
Ability to develop and manage project timelines; accurately estimate work effort; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully execute key deliverables
Experience or exposure to the practical application of continuous improvement methodologies such as Agile, Lean or Six Sigma
Ability to build strong, effective relationships as a leader, team member, and Randstad resource
Ability to provide excellent customer service to both internal and external customers
Strong business acumen, hardworking, high integrity and a strong desire to succeed
Effective interpersonal and written and verbal communication skills
Strong organizational and presentation skills
Effective time management skills - ability to prioritise and accomplish multiple tasks simultaneously
Capable of working independently in a self-directed capacity, as well as in a team environment
Ability to rely on experience and judgement to plan and accomplish goals
Experience in resolving conflicts and gain cooperation among peers, staff and clients - this includes raising risks and concerns with the client
Experience in researching complex issues and developing recommended actions
Experience in project and quality management methodologies
Knowledge of current trends and best practises in recruiting, and client business
Budgeting & P/L knowledge
Business Case development
Experience in working with multidisciplinary teams across different regions and cultures

IT Knowledge and Experience
MS-Project and/or Smartsheet (preferred)
Preferred: Resource Management / Professional Services Automation tools
Applicant Tracking Systems