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rpo and msp implementation manager.

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    job details

    Job title: Implementation Manager

    Implementation is critical to our long term success and the ability of Randstad Sourceright to deliver the promise made throughout the sales process. As the client’s first experience of RSR’s service, the Implementation Manager partners with Solution Design, Sales, Operations and shared services teams (eg Technology, Reporting, Talent Marketing) to ensure implementation aligns with the scope and resolves challenges which may not have been anticipated to ensure a smooth transition to operations.

    Implementation is characterised by our discipline, agility, problem solving, process rigour and collaborative partnership with client and internal RSR stakeholders.

    Scope:
    To assist in driving company profitability and long-term business relationships, through the faultless implementation of new and existing client engagements and driving Continuous Improvement initiatives with existing client engagements.

    Reporting to:
    Regional Implementation Director, APAC

    Job purpose:
    Project management and execution of implementation for client engagements and internal projects inclusive of Managed Service Programs (MSPs), Recruitment Process Outsourcing (RPOs) and hybrid Recruiter on Demand (ROD) programs, including technology implementation. The Implementation Manager will lead client project governance meetings and internal updates to ensure teams are assembled and supported to overcome potential hurdles.

    The Implementation Manager will lead and project manage Continuous Improvement initiatives and assist in the management of internal projects including oversight, tracking and reporting on project status and ensuring alignment with organisational objectives.

    Main accountabilities:
    The main accountability areas for this position are:

    Monitor project milestones to ensure achievement of key deliverables across multiple work streams inclusive of team hiring, technology, process design, finance and invoicing, reporting and training
    Enhance internal efficiency and effectiveness by utilising a disciplined and agile project management approach
    Lead client project and governance meetings
    Enhance internal efficiency and effectiveness by utilising best practises project management tools
    Track and report on project status
    Manage multi-disciplinary resources so project timelines are met
    Lead and provide guidance to the client on the change management process for implementation
    Where required be the conduit between the client and RSR workstream leads

    Key Performance Indicators:
    The following indicators are suggested to monitor performance and can be used to identify problem areas:
    Client Feedback results
    Projects completed on time and on budget
    360 degree feedback


    Competencies:
    All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key competencies for this role include:
    Strong Concepts
    Commercial acumen
    Client focus
    Best People
    Team leadership
    Performance management
    Resilience
    Work under pressure
    Excellent Execution
    Passion for results
    Commercial drive
    Team working
    Efficient implementation
    Superior Brands
    Promoting core values
    Genuineness

    Knowledge, skills and experience:
    Education
    Preferred: PMP- Six Sigma -PHR , SPHR, PMI or similar
    disciplines preferred

    Experience
    Minimum
    3+ years of experience in managing and directing teams, involving process, business change, change management and technology
    Depth of knowledge in either Managed Service Programs or Recruitment Process Outsourcing
    Ability to develop and manage project timelines; accurately estimate work effort; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully execute key deliverables
    Experience or exposure to the practical application of continuous improvement methodologies such as Agile, Lean or Six Sigma
    Ability to build strong, effective relationships as a leader, team member, and Randstad resource
    Ability to provide excellent customer service to both internal and external customers
    Strong business acumen, hardworking, high integrity and a strong desire to succeed
    Effective interpersonal and written and verbal communication skills
    Strong organizational and presentation skills
    Effective time management skills - ability to prioritise and accomplish multiple tasks simultaneously
    Capable of working independently in a self-directed capacity, as well as in a team environment
    Ability to rely on experience and judgement to plan and accomplish goals
    Experience in resolving conflicts and gain cooperation among peers, staff and clients - this includes raising risks and concerns with the client
    Experience in researching complex issues and developing recommended actions
    Experience in project and quality management methodologies
    Knowledge of current trends and best practises in recruiting, and client business
    Budgeting & P/L knowledge
    Business Case development
    Experience in working with multidisciplinary teams across different regions and cultures

    IT Knowledge and Experience
    MS-Project and/or Smartsheet (preferred)
    Preferred: Resource Management / Professional Services Automation tools
    Applicant Tracking Systems

     

    Job title: Implementation Manager

    Implementation is critical to our long term success and the ability of Randstad Sourceright to deliver the promise made throughout the sales process. As the client’s first experience of RSR’s service, the Implementation Manager partners with Solution Design, Sales, Operations and shared services teams (eg Technology, Reporting, Talent Marketing) to ensure implementation aligns with the scope and resolves challenges which may not have been anticipated to ensure a smooth transition to operations.

    Implementation is characterised by our discipline, agility, problem solving, process rigour and collaborative partnership with client and internal RSR stakeholders.

    Scope:
    To assist in driving company profitability and long-term business relationships, through the faultless implementation of new and existing client engagements and driving Continuous Improvement initiatives with existing client engagements.

    Reporting to:
    Regional Implementation Director, APAC

    Job purpose:
    Project management and execution of implementation for client engagements and internal projects inclusive of Managed Service Programs (MSPs), Recruitment Process Outsourcing (RPOs) and hybrid Recruiter on Demand (ROD) programs, including technology implementation. The Implementation Manager will lead client project governance meetings and internal updates to ensure teams are assembled and supported to overcome potential hurdles.

    The Implementation Manager will lead and project manage Continuous Improvement initiatives and assist in the management of internal projects including oversight, tracking and reporting on project status and ensuring alignment with organisational objectives.

    Main accountabilities:
    The main accountability areas for this position are:

    Monitor project milestones to ensure achievement of key deliverables across multiple work streams inclusive of team hiring, technology, process design, finance and invoicing, reporting and training
    Enhance internal efficiency and effectiveness by utilising a disciplined and agile project management approach
    Lead client project and governance meetings
    Enhance internal efficiency and effectiveness by utilising best practises project management tools
    Track and report on project status
    Manage multi-disciplinary resources so project timelines are met
    Lead and provide guidance to the client on the change management process for implementation
    Where required be the conduit between the client and RSR workstream leads

    Key Performance Indicators:
    The following indicators are suggested to monitor performance and can be used to identify problem areas:
    Client Feedback results
    Projects completed on time and on budget
    360 degree feedback


    Competencies:
    All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key competencies for this role include:
    Strong Concepts
    Commercial acumen
    Client focus
    Best People
    Team leadership
    Performance management
    Resilience
    Work under pressure
    Excellent Execution
    Passion for results
    Commercial drive
    Team working
    Efficient implementation
    Superior Brands
    Promoting core values
    Genuineness

    Knowledge, skills and experience:
    Education
    Preferred: PMP- Six Sigma -PHR , SPHR, PMI or similar
    disciplines preferred

    Experience
    Minimum
    3+ years of experience in managing and directing teams, involving process, business change, change management and technology
    Depth of knowledge in either Managed Service Programs or Recruitment Process Outsourcing
    Ability to develop and manage project timelines; accurately estimate work effort; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully execute key deliverables
    Experience or exposure to the practical application of continuous improvement methodologies such as Agile, Lean or Six Sigma
    Ability to build strong, effective relationships as a leader, team member, and Randstad resource
    Ability to provide excellent customer service to both internal and external customers
    Strong business acumen, hardworking, high integrity and a strong desire to succeed
    Effective interpersonal and written and verbal communication skills
    Strong organizational and presentation skills
    Effective time management skills - ability to prioritise and accomplish multiple tasks simultaneously
    Capable of working independently in a self-directed capacity, as well as in a team environment
    Ability to rely on experience and judgement to plan and accomplish goals
    Experience in resolving conflicts and gain cooperation among peers, staff and clients - this includes raising risks and concerns with the client
    Experience in researching complex issues and developing recommended actions
    Experience in project and quality management methodologies
    Knowledge of current trends and best practises in recruiting, and client business
    Budgeting & P/L knowledge
    Business Case development
    Experience in working with multidisciplinary teams across different regions and cultures

    IT Knowledge and Experience
    MS-Project and/or Smartsheet (preferred)
    Preferred: Resource Management / Professional Services Automation tools
    Applicant Tracking Systems