about Randstad SourcerightRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.As a Manager, Recruiting Operations you will be leading a team of Recruiting Coordinators within the RSR RPO Admin team. You will monitor and assist account staff in a matrix based environment to ensure that our Client requirements are met, and develop and maintain a positive working relationship with our account teams.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within the team which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Recruiting Operations must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills.General Duties:Division PortfolioRecognize team's overall influence to the division P&LActive participation in the business review process internally and externallyAudit and verify accuracy of division reportingClient Relationship ManagementDevelop strong Client account relationships and partner to provide innovative solutions to solve Client needs and long term business strategyDevelop and refine Client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiencyReviews and evaluates progress. Have the ability and willingness to learn, adaptability to new technologies; flexibility when situations change; and the ability to work in an ambiguous environmentCompliance ManagementMonitor compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure division is meeting diversity goals when applicableMonitor activities to ensure compliance with contractual agreementsSLA ManagementEnsure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.Monitoring of StaffCoach and mentor team and provide assistance as needed to reach goalsEstablishes efficient staffing levels and schedules accordingly to quality standards and production metrics; organize workflow and work assignmentsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackCollaborate to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members and identify areas of improvement, provide feedbackBasic qualifications include:Bachelor's Degree or a minimum of 1 year of management experience required1+ years of process improvement experience required1+ years of experience in researching complex issues and developing recommended action plans2+ years of experience managing a client-facing RPO partnershipCurrent employees must be in good standing with company and meet internal mobility guidelinesPreferred qualifications include:1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing prioritiesExperience in resolving conflicts and gaining cooperation among peers, staff and ClientStrong business acumen, hardworking, high integrity and a strong desire to succeedExcellent written/verbal communication skills; superior interpersonal and organizational skillsAbility to mentor and manage others and provide performance feedback and direction to team members along with the ability to foster a team-oriented environmentAbility to provide "outside of the box" thinking in providing strategic solutions on how to operate more efficiently and effectivelyRandstad Sourceright is an Equal Opportunity Employer and makes all employment decisions based solely on the basis of qualifications and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status or any other legally protected group status.