professional services data analyst.

Objective

The Technology and Client Optimization team is responsible and accountable for driving our existing tech stack initiatives, including project deployment, innovation, planning, implementation activities and RSR portfolio support. The Data Analyst will support the required technology activities of our RSR client portfolio as it relates to the RSR technology stack. This role will act as support for client delivery and the clients to resolve day to day technical challenges, reporting support, data integrity and subsequent data loading activities. The role will also act as first and second level support to troubleshoot and analyze reporting integrity challenges as well as liaise with the Business Intelligence team. This position will play a key role in supporting this area to accomplish all of its initiatives by:

- Engage with multiple clients in their vertical to promote success and value in the utilization of technologies that support our MSP, iMSP and RPO clients.

- Develop key relationships with client delivery, internal stakeholders, client stakeholders and technology partner contacts to resolve day to day data issues as it relates to our VMS and HR tech stack.

- Responsible for troubleshooting and diagnosing data issues with RSR clients. Evaluate existing data, reporting, and recommend alternative solutions throughout the customer life-cycle to meet customer specific requirements while ensuring efficiencies are realized in ongoing services and support.

Duties and Responsibilities:

• First- and second-level data support for a portfolio of clients. Escalate issues to third level (RSR Technology Project Manager or VMS provider) if required, and drive resolution
• Work independently to resolve issues within SLA. Issues can range from users unable to access the system to system errors & misbehavior affecting an entire program
• Maintain contact with technology partners (Fieldglass, VNDLY, Beeline) regarding issues & change requests
• Develop records management processes
• Monitor and audit data quality
• Manipulate, analyze and interpret complex data sets. Mine and analyze large datasets, draw valid inferences
• Support data validation and cleansing
• Data upload for VMS, ATS and CRM Systems including SAP Fieldglass, Beeline, VNDLY
• Deliver the data workstream for system implementation and integrations
• Liaise with internal and external clients to fully understand data content
• Report build and validation
• Support Technology Project Manager on technology implementations, expansions, and enhancements
• Work together with the account team and with the Technology Project Manager responsible for the account to drive continuous improvement
• Data set-up and testing for expansions & changes within the account, with the support of the Technology Project Manager

Knowledge, Skills, and Abilities:

• 3-5 years of experience
• Bachelor's degree preferred or comparable work experience
• Advanced Excel/Google Sheets experience
• Numerical and analytical skills
• Ability to work under pressure
• Experience with technology support
• Must be a team player and able to work with and through others
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
• Critical thinking, problem solving and analytical skills

What's in it for you:

• Largest global staffing leader
• Competitive salary + bonus
• Excellent benefits package - medical, dental, vision
• Generous PTO policy earned from day one
• Education and professional development
• Rapid career growth
• Retirement savings and security
• Employee stock purchase plan
• Paid parental leave
• Short and long term disability
• Employee assistance program and health advocacy
• Health and dependent care flexible spending account
• Metlife auto and home insurance
• Metlife legal plan
• Referral reward program
• Exclusive discounts and programs with dozens of nationwide vendors and retailers

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.