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    • halifax, nova scotia
    • permanent
    Développeur/Développeuse Logiciels JAVA Randstad Solutions - Services professionnels 100% en télétravail partout au Canada. Poste permanent, à temps plein. Salaire compétitif et avantages sociaux complets.   En tant que membre de l’équipe de développement dans notre équipe de services professionnels, vous serez au centre de notre capacité à moderniser l'architecture et technologies de nos clients vers le cloud. Vous appréciez fournir une expérience de pointe à vos clients en utilisant votre expérience et vos qualifications.  Nous cherchons des gens curieux, flexibles et sur qui nous pourrons compter tout comme vous pourrez compter sur nous. Vous travaillerez avec une équipe chevronnée, passionnée et enthousiaste.   Votre travail Vous ferez partie d’équipes Scrum sur divers projets. Les projets pourront être d’une durée de quelques mois à plus d’une année. Les projets sont variés et à travers différentes industries (Transports, Assurances, Bancaire, Distribution, E-Commerce et plus). Les tech stacks sont en constante évolution et vous aurez l’occasion d’apprendre de façon continue sur les outils de pointe. Ce que nous recherchons? Vous avez 2 à 7 ans ou plus d'expérience professionnelle en développement Java, participant à des solutions nouvelles et évolutives. Vous êtes passionné par l'utilisation et l'apprentissage de nouveaux modèles, technologies et outils AWS/GCP ou Azure. Vous avez l'attitude, l'expertise et le charisme nécessaires pour guider et influencer votre entourage. Vous êtes engagé envers vos résultats, vos produits finaux et vous aimez l’interaction avec le PO pour raffiner les user stories et les critères d'acceptation. Vous inspirez confiance et vous êtes considéré comme un membre essentiel de votre équipe dans vos interactions. Vous appréciez les relations durables avec vos collègues et vos clients. Vous êtes curieux et flexible, mais surtout, apportez votre propre expertise de déploiement réussie pour influencer vos idées, vos concepts et vos ambitions. Les prérequis du poste: Expérience avec la conception, le développement et le déploiement utilisant Java EE, Spring & OO design Expérience sur cloud avec technologies Serverless, Message Queuing, SQL / NoSQL Expérience dans les paradigmes et modèles d'architecture moderne (e.g.: Swagger, OpenAPI 3.0, REST, SOAP, MQ, JSON, Microservices) Expérience avec outils basés sur git Expérience dans un environnement avec CI / CD (test, construction et automatisation, déploiement) Connaissance des technologies web tels que JSF, Wicket, GWT, Spring MVC. À l'aise et pragmatique avec les outils, processus et artefacts de scrum     Afin de présenter votre candidature pour cet emploi, veuillez nous faire parvenir votre CV par courriel à : salah.hazourli@randstadsourceright.ca    Pourquoi faire partie de notre équipe Randstad est un des 50 meilleurs endroits où travailler au Canada depuis 2006 4 semaines de vacances payées dès le premier jour, avec des augmentations en fonction de vos années de service Régimes de cotisation REER et achats actions avec jumelage d'entreprise disponibles De nombreuses opportunités de formation et de développement pour développer vos compétences Équilibre travail-vie personnelle et le maintien de votre santé physique et mentale Une formidable opportunité de développer vos responsabilités et vos compétences Une rémunération compétitive correspondant à votre enthousiasme, vos compétences et vos  expériences   À propos de Randstad solutions  Randstad Solutions propose des services professionnels de pointe afin d'aider les entreprises canadiennes à adopter les paradigmes technologiques modernes. Nous nous efforçons de développer des relations riches et durables à travers l'industrie, en offrant à nos clients une expertise reconnue et des modèles d'engagement innovants. Nous faisons partie de la famille mondiale Randstad, une société internationale dont le siège social est aux Pays-Bas. Randstad a été fondée en 1960 et a généré un chiffre d'affaires de 23,8 milliards d'euros en 2019.       La politique en matière d'équité, de diversité et d'inclusion chez Randstad Canada Randstad Canada s’engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l’avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+. Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employées en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue. ###f###
    Développeur/Développeuse Logiciels JAVA Randstad Solutions - Services professionnels 100% en télétravail partout au Canada. Poste permanent, à temps plein. Salaire compétitif et avantages sociaux complets.   En tant que membre de l’équipe de développement dans notre équipe de services professionnels, vous serez au centre de notre capacité à moderniser l'architecture et technologies de nos clients vers le cloud. Vous appréciez fournir une expérience de pointe à vos clients en utilisant votre expérience et vos qualifications.  Nous cherchons des gens curieux, flexibles et sur qui nous pourrons compter tout comme vous pourrez compter sur nous. Vous travaillerez avec une équipe chevronnée, passionnée et enthousiaste.   Votre travail Vous ferez partie d’équipes Scrum sur divers projets. Les projets pourront être d’une durée de quelques mois à plus d’une année. Les projets sont variés et à travers différentes industries (Transports, Assurances, Bancaire, Distribution, E-Commerce et plus). Les tech stacks sont en constante évolution et vous aurez l’occasion d’apprendre de façon continue sur les outils de pointe. Ce que nous recherchons? Vous avez 2 à 7 ans ou plus d'expérience professionnelle en développement Java, participant à des solutions nouvelles et évolutives. Vous êtes passionné par l'utilisation et l'apprentissage de nouveaux modèles, technologies et outils AWS/GCP ou Azure. Vous avez l'attitude, l'expertise et le charisme nécessaires pour guider et influencer votre entourage. Vous êtes engagé envers vos résultats, vos produits finaux et vous aimez l’interaction avec le PO pour raffiner les user stories et les critères d'acceptation. Vous inspirez confiance et vous êtes considéré comme un membre essentiel de votre équipe dans vos interactions. Vous appréciez les relations durables avec vos collègues et vos clients. Vous êtes curieux et flexible, mais surtout, apportez votre propre expertise de déploiement réussie pour influencer vos idées, vos concepts et vos ambitions. Les prérequis du poste: Expérience avec la conception, le développement et le déploiement utilisant Java EE, Spring & OO design Expérience sur cloud avec technologies Serverless, Message Queuing, SQL / NoSQL Expérience dans les paradigmes et modèles d'architecture moderne (e.g.: Swagger, OpenAPI 3.0, REST, SOAP, MQ, JSON, Microservices) Expérience avec outils basés sur git Expérience dans un environnement avec CI / CD (test, construction et automatisation, déploiement) Connaissance des technologies web tels que JSF, Wicket, GWT, Spring MVC. À l'aise et pragmatique avec les outils, processus et artefacts de scrum     Afin de présenter votre candidature pour cet emploi, veuillez nous faire parvenir votre CV par courriel à : salah.hazourli@randstadsourceright.ca    Pourquoi faire partie de notre équipe Randstad est un des 50 meilleurs endroits où travailler au Canada depuis 2006 4 semaines de vacances payées dès le premier jour, avec des augmentations en fonction de vos années de service Régimes de cotisation REER et achats actions avec jumelage d'entreprise disponibles De nombreuses opportunités de formation et de développement pour développer vos compétences Équilibre travail-vie personnelle et le maintien de votre santé physique et mentale Une formidable opportunité de développer vos responsabilités et vos compétences Une rémunération compétitive correspondant à votre enthousiasme, vos compétences et vos  expériences   À propos de Randstad solutions  Randstad Solutions propose des services professionnels de pointe afin d'aider les entreprises canadiennes à adopter les paradigmes technologiques modernes. Nous nous efforçons de développer des relations riches et durables à travers l'industrie, en offrant à nos clients une expertise reconnue et des modèles d'engagement innovants. Nous faisons partie de la famille mondiale Randstad, une société internationale dont le siège social est aux Pays-Bas. Randstad a été fondée en 1960 et a généré un chiffre d'affaires de 23,8 milliards d'euros en 2019.       La politique en matière d'équité, de diversité et d'inclusion chez Randstad Canada Randstad Canada s’engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l’avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+. Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employées en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue. ###f###
    • london, greater london
    • permanent
    The role is open for candidates located in EMEA (Netherlands, Belgium, Germany, Poland, Ireland, Hungary) and the UK.   Global Transformation Manager/Director   Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions.   Purpose of the Job Identify, qualify, develop, lead and drive business change and transformation activities across all RSRs regions. Partner with RSR leadership to support development of Target Operating Model and lead transformations that will actualise the RSR strategy. Act as the lead for in region change and transformation projects whilst ensuring close links to the wider global transformation office. Utilise and embed LEAN principles across operational teams, improvement projects that will accelerate the performance, growth and or profitability of RSR programmes. Execute the RSR strategy and any revisions via the 2 year planning cycle.   Key Responsibilities Leveraging extensive knowledge of recruitment outsourcing, relationship management, various change methodologies, to drive meaningful, lasting and impactful change within RSR Driving multi region, multi account complex change initiatives covering people, process and technology, from conception through to execution and realisation of any business case Working as a key part of the Global Transformation function to ensure all change initiatives are delivered to plan Impact on ROI and profitability in GP/PE and FTE cost across the whole of RSR Drive the RSR global and in region strategies via multiple complex transformations Lead on design of key initiatives that will drive RSR to its Fit2Win Strategy Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives Continually engage with colleagues at all levels and create a community of colleagues to sustain any change initiatives As required advising clients on our approach to change and supporting sales or account teams in client engagement Maintain market and competitor insights to support innovative future state ideas Objectively analyse and assess project ideas from the organisations to ensure projects start/stop or continue where necessary for the RSR strategy and successful ROI Working as a key part of the Global Transformation function to ensure all change initiatives are delivered to plan Flex your capacity and knowledge across regions for the purpose of global projects and for the support and insight into regional projects Drive change in all ways (people, process, technology) within your region and manage sustainable change for long term success   Problem-solving Advise and direct senior leadership (from regional MD’s through to GLT) and business teams on their strategy or risk in the business including building process models that support the running of their accounts Proactively review business challenges and design solutions to solve multi region complex challenges whilst focusing on our wider strategy and ROI formulate plans and solutions, following these through to implementation Assess/survey quality of work delivered by teams and analyse team output to identify areas of improvement, building action plans for accounts needing improvement to ensure performance targets are met   Accountability Creating and driving initiatives to improve commerciality and profitability across all areas of the business Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate Effectively build business case, project plans, strategic direction and act on these plans in the interest of driving the business forward throughout RSR globally Engage the business regularly to "buy in" to the concepts we are working with and embed them into working methods Responsible for calculating budget and ROI for project work prior to investment as an active marker in all business improvement project planning.   Key Relationships Internal: Randstad Sourceright operational teams, ELT & GLT members, colleagues in GBS, colleagues in Business Development and Implementations and support functions, External: third party providers, client stakeholders, vendors, technology providers   Job Requirements   qualifications Preferred - Lean Six Sigma Green Belt and or equivalent change or project management qualifications Business related postgraduate qualification or equivalent relevant business experience   experience Solid experience of influencing skills, people management and leadership in a results driven environment. Ability to liaise with all levels of management, especially executive level, both internally and client-facing. Ability to develop and deliver business plans and strategies. Demonstrated ability to rely on experience and judgment, set and meet goals and deadlines. Proven experience of developing relationships working at a strategic and operational level Proven years experience driving change and delivery of complex projects   Knowledge and skills Knowledge of recruitment systems such as ATS, VMS’ and CRMs Knowledge of LEAN, Agile and Six Sigma methodologies Knowledge & experience of key change methodologies Microsoft Office (Excel/PPT/Word/Visiol) GSuite (GMail /google slides /google sheets) Excellent communications, influencing and negotiating skills Ability to devise and control realistic budgets and keep track of income and expenditure Knowledge of project management methodologies (Prince, Agile, waterfall) Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing. Evidence that you can work well under pressure Evidence that you are an excellent team player and that you can also work alone.   Benefits will depend on the location.   Please apply today to join our world class team.
    The role is open for candidates located in EMEA (Netherlands, Belgium, Germany, Poland, Ireland, Hungary) and the UK.   Global Transformation Manager/Director   Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions.   Purpose of the Job Identify, qualify, develop, lead and drive business change and transformation activities across all RSRs regions. Partner with RSR leadership to support development of Target Operating Model and lead transformations that will actualise the RSR strategy. Act as the lead for in region change and transformation projects whilst ensuring close links to the wider global transformation office. Utilise and embed LEAN principles across operational teams, improvement projects that will accelerate the performance, growth and or profitability of RSR programmes. Execute the RSR strategy and any revisions via the 2 year planning cycle.   Key Responsibilities Leveraging extensive knowledge of recruitment outsourcing, relationship management, various change methodologies, to drive meaningful, lasting and impactful change within RSR Driving multi region, multi account complex change initiatives covering people, process and technology, from conception through to execution and realisation of any business case Working as a key part of the Global Transformation function to ensure all change initiatives are delivered to plan Impact on ROI and profitability in GP/PE and FTE cost across the whole of RSR Drive the RSR global and in region strategies via multiple complex transformations Lead on design of key initiatives that will drive RSR to its Fit2Win Strategy Support a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to change initiatives Continually engage with colleagues at all levels and create a community of colleagues to sustain any change initiatives As required advising clients on our approach to change and supporting sales or account teams in client engagement Maintain market and competitor insights to support innovative future state ideas Objectively analyse and assess project ideas from the organisations to ensure projects start/stop or continue where necessary for the RSR strategy and successful ROI Working as a key part of the Global Transformation function to ensure all change initiatives are delivered to plan Flex your capacity and knowledge across regions for the purpose of global projects and for the support and insight into regional projects Drive change in all ways (people, process, technology) within your region and manage sustainable change for long term success   Problem-solving Advise and direct senior leadership (from regional MD’s through to GLT) and business teams on their strategy or risk in the business including building process models that support the running of their accounts Proactively review business challenges and design solutions to solve multi region complex challenges whilst focusing on our wider strategy and ROI formulate plans and solutions, following these through to implementation Assess/survey quality of work delivered by teams and analyse team output to identify areas of improvement, building action plans for accounts needing improvement to ensure performance targets are met   Accountability Creating and driving initiatives to improve commerciality and profitability across all areas of the business Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate Effectively build business case, project plans, strategic direction and act on these plans in the interest of driving the business forward throughout RSR globally Engage the business regularly to "buy in" to the concepts we are working with and embed them into working methods Responsible for calculating budget and ROI for project work prior to investment as an active marker in all business improvement project planning.   Key Relationships Internal: Randstad Sourceright operational teams, ELT & GLT members, colleagues in GBS, colleagues in Business Development and Implementations and support functions, External: third party providers, client stakeholders, vendors, technology providers   Job Requirements   qualifications Preferred - Lean Six Sigma Green Belt and or equivalent change or project management qualifications Business related postgraduate qualification or equivalent relevant business experience   experience Solid experience of influencing skills, people management and leadership in a results driven environment. Ability to liaise with all levels of management, especially executive level, both internally and client-facing. Ability to develop and deliver business plans and strategies. Demonstrated ability to rely on experience and judgment, set and meet goals and deadlines. Proven experience of developing relationships working at a strategic and operational level Proven years experience driving change and delivery of complex projects   Knowledge and skills Knowledge of recruitment systems such as ATS, VMS’ and CRMs Knowledge of LEAN, Agile and Six Sigma methodologies Knowledge & experience of key change methodologies Microsoft Office (Excel/PPT/Word/Visiol) GSuite (GMail /google slides /google sheets) Excellent communications, influencing and negotiating skills Ability to devise and control realistic budgets and keep track of income and expenditure Knowledge of project management methodologies (Prince, Agile, waterfall) Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing. Evidence that you can work well under pressure Evidence that you are an excellent team player and that you can also work alone.   Benefits will depend on the location.   Please apply today to join our world class team.
    • london, greater london
    • permanent
    The role is open for candidates located in EMEA (Netherlands, Belgium, Germany, Poland, Ireland, Hungary) and the UK.   Global Project Manager   Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions.   Purpose of the Job Directing and managing large size global projects within the scope of the Transformation Office. The Program manager works independently and deals with senior level stakeholders internally and externally. Responsible for the delivery of scoping, steering and organisation of projects through to completion. Recognized subject matter expert, working on strategic level and can oversee and advising on complex issues.   Know-How Develops and delivers a plan for a complex projects and problem solutions Aligns and steers internal and external clients and stakeholders and leads the design of the project plan. Works with the Workstream Leads, facilitates their activities if relevant, for the delivery of the services sold. Takes ownership of the implementation and leads the involved resources. Is the first point of escalation for client and senior stakeholders. Manages the activities of the project related implementation team. Provides mentorship to new team members as well as cross-training to other teams. Coordinates multi projects and responsible for resource planning. Manages project managers and support their development by coaching and leading by example.   Problem-solving Advise and direct senior leadership and business teams on their strategy or risk in the business including building process models that support the running of their accounts Proactively review business challenges, formulate plans and solutions, following these through to implementation Assess/survey quality of work delivered by teams and analyse team output to identify areas of improvement, building action plans for accounts needing improvement to ensure performance targets are met   Accountability Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers. Engenders a strong business relationships with relevant stakeholders. Acts as SME in case of escalations, stabilizes situations and advises in complex issues. Develops and/or delivers a plan for significant aspects of external communications with guidance from senior colleagues. Creating and driving initiatives to improve commerciality and profitability across all areas of the business Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate Effectively build business case, project plans, strategic direction and act on these plans in the interest of driving the business forward throughout RSR globally Engage the business regularly to "buy in" to the concepts we are working with and embed them into working methods Responsible for calculating budget and ROI for project work prior to investment as an active marker in all business improvement project planning.   Key Relationships Internal: Randstad Sourceright operational teams, ELT & GLT members, colleagues in GBS, colleagues in Business Development and Implementations and support functions, External: third party providers, client stakeholders, vendors, technology providers   Job Requirements   qualifications Agile Project Management Practitioner OR Six Sigma Green Belt and above Business related postgraduate qualification or equivalent relevant business experience   experience Solid experience of influencing skills, people management and leadership in a results driven environment. Ability to liaise with all levels of management, especially executive level, both internally and client-facing. Ability to develop and deliver business plans and strategies. Demonstrated ability to rely on experience and judgment, set and meet goals and deadlines. Proven experience of developing relationships working at a strategic and operational level Proven years experience delivery of complex projects   Knowledge and skills Knowledge of recruitment systems such as ATS, VMS’ and CRMs Knowledge of LEAN, Agile and Six Sigma methodologies Knowledge & experience of key change methodologies Microsoft Office (Excel/PPT/Word/Visiol) GSuite (GMail /google slides /google sheets) Excellent communications, influencing and negotiating skills Ability to devise and control realistic budgets and keep track of income and expenditure Knowledge of project management methodologies (Prince, Agile, waterfall) Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing. Evidence that you can work well under pressure Evidence that you are an excellent team player and that you can also work alone.   Benefits will depend on the location.   Please apply today to join our world class team.
    The role is open for candidates located in EMEA (Netherlands, Belgium, Germany, Poland, Ireland, Hungary) and the UK.   Global Project Manager   Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions.   Purpose of the Job Directing and managing large size global projects within the scope of the Transformation Office. The Program manager works independently and deals with senior level stakeholders internally and externally. Responsible for the delivery of scoping, steering and organisation of projects through to completion. Recognized subject matter expert, working on strategic level and can oversee and advising on complex issues.   Know-How Develops and delivers a plan for a complex projects and problem solutions Aligns and steers internal and external clients and stakeholders and leads the design of the project plan. Works with the Workstream Leads, facilitates their activities if relevant, for the delivery of the services sold. Takes ownership of the implementation and leads the involved resources. Is the first point of escalation for client and senior stakeholders. Manages the activities of the project related implementation team. Provides mentorship to new team members as well as cross-training to other teams. Coordinates multi projects and responsible for resource planning. Manages project managers and support their development by coaching and leading by example.   Problem-solving Advise and direct senior leadership and business teams on their strategy or risk in the business including building process models that support the running of their accounts Proactively review business challenges, formulate plans and solutions, following these through to implementation Assess/survey quality of work delivered by teams and analyse team output to identify areas of improvement, building action plans for accounts needing improvement to ensure performance targets are met   Accountability Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers. Engenders a strong business relationships with relevant stakeholders. Acts as SME in case of escalations, stabilizes situations and advises in complex issues. Develops and/or delivers a plan for significant aspects of external communications with guidance from senior colleagues. Creating and driving initiatives to improve commerciality and profitability across all areas of the business Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate Effectively build business case, project plans, strategic direction and act on these plans in the interest of driving the business forward throughout RSR globally Engage the business regularly to "buy in" to the concepts we are working with and embed them into working methods Responsible for calculating budget and ROI for project work prior to investment as an active marker in all business improvement project planning.   Key Relationships Internal: Randstad Sourceright operational teams, ELT & GLT members, colleagues in GBS, colleagues in Business Development and Implementations and support functions, External: third party providers, client stakeholders, vendors, technology providers   Job Requirements   qualifications Agile Project Management Practitioner OR Six Sigma Green Belt and above Business related postgraduate qualification or equivalent relevant business experience   experience Solid experience of influencing skills, people management and leadership in a results driven environment. Ability to liaise with all levels of management, especially executive level, both internally and client-facing. Ability to develop and deliver business plans and strategies. Demonstrated ability to rely on experience and judgment, set and meet goals and deadlines. Proven experience of developing relationships working at a strategic and operational level Proven years experience delivery of complex projects   Knowledge and skills Knowledge of recruitment systems such as ATS, VMS’ and CRMs Knowledge of LEAN, Agile and Six Sigma methodologies Knowledge & experience of key change methodologies Microsoft Office (Excel/PPT/Word/Visiol) GSuite (GMail /google slides /google sheets) Excellent communications, influencing and negotiating skills Ability to devise and control realistic budgets and keep track of income and expenditure Knowledge of project management methodologies (Prince, Agile, waterfall) Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing. Evidence that you can work well under pressure Evidence that you are an excellent team player and that you can also work alone.   Benefits will depend on the location.   Please apply today to join our world class team.
    • mississauga, ontario
    • permanent
    Do you possess an interpersonal savvy that allows you to develop lasting relationships with your clients & work team?Does a combination of sales and recruitment sound exciting for the next chapter in your career? The Randstad Call center division is growing and looking to add a new Bilingual Staffing Consultant to their already thriving team. Sales and recruitment territory: GTA This is a 360-degree role that involves both client/prospect development and candidate attraction. To be successful, you’ll need to be results-driven and able to balance competing demands.   Benefits: Dynamic team environment with high job satisfaction and growth opportunities; Flexible daytime office hours; Permanent position with a competitive salary; Full benefits; 3 weeks of vacation to start; Attractive bonus program; We provide free cell phone and laptop; Randstad, an employer of choice that invests in you! We have been named one of the 50 Best Places to Work in Canada every year since 2006; We are ranked as the 7th best employer in Canada in 2019 by Glassdoor Reviews; We are a leader in diversity and inclusion; We provide competitive and generous salaries and bonuses; Full-time permanent position; Medical / Dental / Vision coverage, paid for by the employer; Vacation package / 12 sick days and options to purchase vacation days; Stock purchase program, RRSP and stock contribution plans;   Duties & Responsibilities: Manage market/industry mapping for your assigned Prospect portfolio. Growing and developing a client database through building client relationships, cold calling and client/prospect visits in a specific local territory Follow-up with clients & prospects to confirm that staffing plans and candidate needs are met. Strategizing with future clients, in order to develop their recruitment plans and expand your reach within their organizations Helping companies and candidates by matching the right people with the right jobs Completing the full recruitment cycle from posting positions to screening resumes, to face-to-face interviews    Skills & Experience: 1-2 years of experience in sales and/or business development is an asset. College Diploma completed is ideal.  Track record of demonstrated sales targets. Ability to build long-term and trusted business relationships. Excellent communication in French and English. Problem-solving skills and team orientation. Computer and digital communication knowledge. Must have access to a vehicle on a regular basis to eventually visit client sites in the GTA. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.   ###b###
    Do you possess an interpersonal savvy that allows you to develop lasting relationships with your clients & work team?Does a combination of sales and recruitment sound exciting for the next chapter in your career? The Randstad Call center division is growing and looking to add a new Bilingual Staffing Consultant to their already thriving team. Sales and recruitment territory: GTA This is a 360-degree role that involves both client/prospect development and candidate attraction. To be successful, you’ll need to be results-driven and able to balance competing demands.   Benefits: Dynamic team environment with high job satisfaction and growth opportunities; Flexible daytime office hours; Permanent position with a competitive salary; Full benefits; 3 weeks of vacation to start; Attractive bonus program; We provide free cell phone and laptop; Randstad, an employer of choice that invests in you! We have been named one of the 50 Best Places to Work in Canada every year since 2006; We are ranked as the 7th best employer in Canada in 2019 by Glassdoor Reviews; We are a leader in diversity and inclusion; We provide competitive and generous salaries and bonuses; Full-time permanent position; Medical / Dental / Vision coverage, paid for by the employer; Vacation package / 12 sick days and options to purchase vacation days; Stock purchase program, RRSP and stock contribution plans;   Duties & Responsibilities: Manage market/industry mapping for your assigned Prospect portfolio. Growing and developing a client database through building client relationships, cold calling and client/prospect visits in a specific local territory Follow-up with clients & prospects to confirm that staffing plans and candidate needs are met. Strategizing with future clients, in order to develop their recruitment plans and expand your reach within their organizations Helping companies and candidates by matching the right people with the right jobs Completing the full recruitment cycle from posting positions to screening resumes, to face-to-face interviews    Skills & Experience: 1-2 years of experience in sales and/or business development is an asset. College Diploma completed is ideal.  Track record of demonstrated sales targets. Ability to build long-term and trusted business relationships. Excellent communication in French and English. Problem-solving skills and team orientation. Computer and digital communication knowledge. Must have access to a vehicle on a regular basis to eventually visit client sites in the GTA. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.   ###b###
    • mississauga, ontario
    • permanent
    Do you possess an interpersonal savvy that allows you to develop lasting relationships with your clients & work team?Does a combination of sales and recruitment sound exciting for the next chapter in your career? The Randstad Call center division is growing and looking to add a new Bilingual Staffing Consultant to their already thriving team. Sales and recruitment territory: GTA This is a 360-degree role that involves both client/prospect development and candidate attraction. To be successful, you’ll need to be results-driven and able to balance competing demands.   Benefits: Dynamic team environment with high job satisfaction and growth opportunities; Flexible daytime office hours; Permanent position with a competitive salary; Full benefits; 3 weeks of vacation to start; Attractive bonus program; We provide free cell phone and laptop; Randstad, an employer of choice that invests in you! We have been named one of the 50 Best Places to Work in Canada every year since 2006; We are ranked as the 7th best employer in Canada in 2019 by Glassdoor Reviews; We are a leader in diversity and inclusion; We provide competitive and generous salaries and bonuses; Full-time permanent position; Medical / Dental / Vision coverage, paid for by the employer; Vacation package / 12 sick days and options to purchase vacation days; Stock purchase program, RRSP and stock contribution plans;   Duties & Responsibilities: Manage market/industry mapping for your assigned Prospect portfolio. Growing and developing a client database through building client relationships, cold calling and client/prospect visits in a specific local territory Follow-up with clients & prospects to confirm that staffing plans and candidate needs are met. Strategizing with future clients, in order to develop their recruitment plans and expand your reach within their organizations Helping companies and candidates by matching the right people with the right jobs Completing the full recruitment cycle from posting positions to screening resumes, to face-to-face interviews    Skills & Experience: 1-2 years of experience in sales and/or business development is an asset. College Diploma completed is ideal.  Track record of demonstrated sales targets. Ability to build long-term and trusted business relationships. Excellent communication in French and English. Problem-solving skills and team orientation. Computer and digital communication knowledge. Must have access to a vehicle on a regular basis to eventually visit client sites in the GTA. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.   ###b###
    Do you possess an interpersonal savvy that allows you to develop lasting relationships with your clients & work team?Does a combination of sales and recruitment sound exciting for the next chapter in your career? The Randstad Call center division is growing and looking to add a new Bilingual Staffing Consultant to their already thriving team. Sales and recruitment territory: GTA This is a 360-degree role that involves both client/prospect development and candidate attraction. To be successful, you’ll need to be results-driven and able to balance competing demands.   Benefits: Dynamic team environment with high job satisfaction and growth opportunities; Flexible daytime office hours; Permanent position with a competitive salary; Full benefits; 3 weeks of vacation to start; Attractive bonus program; We provide free cell phone and laptop; Randstad, an employer of choice that invests in you! We have been named one of the 50 Best Places to Work in Canada every year since 2006; We are ranked as the 7th best employer in Canada in 2019 by Glassdoor Reviews; We are a leader in diversity and inclusion; We provide competitive and generous salaries and bonuses; Full-time permanent position; Medical / Dental / Vision coverage, paid for by the employer; Vacation package / 12 sick days and options to purchase vacation days; Stock purchase program, RRSP and stock contribution plans;   Duties & Responsibilities: Manage market/industry mapping for your assigned Prospect portfolio. Growing and developing a client database through building client relationships, cold calling and client/prospect visits in a specific local territory Follow-up with clients & prospects to confirm that staffing plans and candidate needs are met. Strategizing with future clients, in order to develop their recruitment plans and expand your reach within their organizations Helping companies and candidates by matching the right people with the right jobs Completing the full recruitment cycle from posting positions to screening resumes, to face-to-face interviews    Skills & Experience: 1-2 years of experience in sales and/or business development is an asset. College Diploma completed is ideal.  Track record of demonstrated sales targets. Ability to build long-term and trusted business relationships. Excellent communication in French and English. Problem-solving skills and team orientation. Computer and digital communication knowledge. Must have access to a vehicle on a regular basis to eventually visit client sites in the GTA. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.   ###b###
    • singapore
    • permanent
    Job title: Team Lead/Account Manager About Randstad Sourceright: Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Integrated Talent Management services (ITM) which blends RPO and MSP. Working for a multi-country organisation means working with clients and colleagues with diverse backgrounds. This results in a digital way of working and requires a proactive growth mind-set to deliver the advisory mind set our clients expect. Scope: Account Management for the MSP program. Industry/Sector: Information Technology and Networking Reporting to: Operations Director/Client Delivery Director Key Stakeholders: Client hiring managers, client HR BPs, client Talent  Acquisition and/or procurement, account delivery team,  account leader and RSR management Main accountabilities: The main accountability areas for this position are: Client management Operations management Supplier management  Client management Key activities: Establish relationships and communicate with key stakeholder sponsors and Hiring Managers, to ensure program expectations are delivered. Conduct weekly and monthly meetings and quarterly business reviews (Steering Committee/Customer Sponsors) as needed. Implement and enhance technology solutions to meet long-term customer technology goals. Communicate among RSR Program Managers and other RSR business unit members to gain best practices that can be shared and applied to the client. Assist in the establishment and implementation of effective operational strategies which support the customer’s vision. Develop new business within in the client. Operations management Key activities: Work with the implementation team in the development of customized reporting to meet the needs of Hiring Managers, Finance, Procurement, and other customer Stakeholders.  Reporting includes: Spend, Program Review Statistics, Performance Metrics, Quarterly RSR contractor activity, etc. Establish and maintain effective benchmarking and control of bill rates.  Meet or exceed overall savings goals. Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy. Comply with internal processes at all times Manage VMS technology and daily requisitions Onsite presence at the client site Supplier Management Key activities: Manage Supplier performance metrics including order response rate, resume submittals, hit rate, contractor performance satisfaction, and negative turnover. Work with Suppliers on the improvement of performance metrics, quality of service issues, and contract compliance issues as needed. Ensure there is written documentation in a “Quality of Service” report or alternate means of documentation to capture Supplier performance. Deactivate non-performing Suppliers. Manage Supplier on-boarding process. Ensure Supplier compliance with Supplier Agreement terms and conditions through periodic audits. Increase overall RSR efficiencies (supplier count) through supply base management and optimization. Key Performance Indicators: The following indicators are suggested to monitor performance and can be used to identify problem areas: Program Deliverables including cost savings Achievement of Contract performance KPIs Client satisfaction Competencies: The key competencies for this role include: Strong Concepts Commercial acumen  Client focus Best People Team leadership Performance management Resilience Work under pressure Excellent Execution Passion for results Commercial drive Team working Efficient implementation  Superior Brands Promoting core values Genuineness Knowledge, skills, and experience: Expertise within the sector or business line Proven results as a Team Leader At Randstad we take data privacy seriously.  For us to help you find a suitable job, we need you to send us certain personal information, including your contact information, education and relevant work experience.  When you send us this information, we will assume you consent to using it to help you find a job. Company Name: Randstad Sourceright EA Licence No.: 94C3609  
    Job title: Team Lead/Account Manager About Randstad Sourceright: Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Integrated Talent Management services (ITM) which blends RPO and MSP. Working for a multi-country organisation means working with clients and colleagues with diverse backgrounds. This results in a digital way of working and requires a proactive growth mind-set to deliver the advisory mind set our clients expect. Scope: Account Management for the MSP program. Industry/Sector: Information Technology and Networking Reporting to: Operations Director/Client Delivery Director Key Stakeholders: Client hiring managers, client HR BPs, client Talent  Acquisition and/or procurement, account delivery team,  account leader and RSR management Main accountabilities: The main accountability areas for this position are: Client management Operations management Supplier management  Client management Key activities: Establish relationships and communicate with key stakeholder sponsors and Hiring Managers, to ensure program expectations are delivered. Conduct weekly and monthly meetings and quarterly business reviews (Steering Committee/Customer Sponsors) as needed. Implement and enhance technology solutions to meet long-term customer technology goals. Communicate among RSR Program Managers and other RSR business unit members to gain best practices that can be shared and applied to the client. Assist in the establishment and implementation of effective operational strategies which support the customer’s vision. Develop new business within in the client. Operations management Key activities: Work with the implementation team in the development of customized reporting to meet the needs of Hiring Managers, Finance, Procurement, and other customer Stakeholders.  Reporting includes: Spend, Program Review Statistics, Performance Metrics, Quarterly RSR contractor activity, etc. Establish and maintain effective benchmarking and control of bill rates.  Meet or exceed overall savings goals. Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy. Comply with internal processes at all times Manage VMS technology and daily requisitions Onsite presence at the client site Supplier Management Key activities: Manage Supplier performance metrics including order response rate, resume submittals, hit rate, contractor performance satisfaction, and negative turnover. Work with Suppliers on the improvement of performance metrics, quality of service issues, and contract compliance issues as needed. Ensure there is written documentation in a “Quality of Service” report or alternate means of documentation to capture Supplier performance. Deactivate non-performing Suppliers. Manage Supplier on-boarding process. Ensure Supplier compliance with Supplier Agreement terms and conditions through periodic audits. Increase overall RSR efficiencies (supplier count) through supply base management and optimization. Key Performance Indicators: The following indicators are suggested to monitor performance and can be used to identify problem areas: Program Deliverables including cost savings Achievement of Contract performance KPIs Client satisfaction Competencies: The key competencies for this role include: Strong Concepts Commercial acumen  Client focus Best People Team leadership Performance management Resilience Work under pressure Excellent Execution Passion for results Commercial drive Team working Efficient implementation  Superior Brands Promoting core values Genuineness Knowledge, skills, and experience: Expertise within the sector or business line Proven results as a Team Leader At Randstad we take data privacy seriously.  For us to help you find a suitable job, we need you to send us certain personal information, including your contact information, education and relevant work experience.  When you send us this information, we will assume you consent to using it to help you find a job. Company Name: Randstad Sourceright EA Licence No.: 94C3609  
    • singapore
    • permanent
    Talent Marketing Client Partner Department: Talent Marketing, Customer Acceleration team Reports to: Head of Client Partners EMEA & APAC Randstad Sourceright is known across the globe for its reputation and success in strategic talent acquisition, recruitment and talent management solutions. Department We are growing as a global talent marketing team with a focus on contributing to the employer branding and media & digital transformation of our company and clients. Our team consists of experienced global marketers, employer branding SMEs, digital and recruitment marketing specialists, data analysts, and content marketers with diverse backgrounds and cultures. We work within a very flexible work environment in which there are clear responsibilities on output but also a lot of room for creativity and innovative ideas. Our final goal is to hire more, hire faster, hire cost-effective. Purpose of the job You will be responsible for one or many regional and global accounts from implementation to BAU. You are the main contact for strategy design, employer branding and all implementations of new wins, for clients and teams throughout the whole life-cycle of the program. You will also be the key Talent Marketing contact for the APAC region, mentoring and coordinating the Client Partners in each country and keeping the Head of Client Partnering EMEA/APAC fully briefed on all activity across the region. Key activities: strategy and planning Own the implementation of new wins or re-implementation projects in collaboration with all the other teams Own strategy from solution, workflow, employer branding and recruitment strategy Lead and contribute to the creation of the Talent Marketing strategies and media planning for client briefs and implementations supported by the wider team - understands deeply talent acquisition, employer branding, creativity and media/digital advertising programs Support sales, renewal, pricing and solution design in collaboration with the business Be the unique point of contracts for clients and colleagues making sure all the right stakeholders and plans are connected at the right time executional leadership Effectively lead project and multifunctional teams across talent marketing and other enterprise teams to achieve project goals, vision and tactics Collaborate with agencies and other vendor partners Develop and maintain strong relationships with the relevant sourcing and delivery teams Be the main point of contract between clients and the talent marketing teams ensuring campaigns are performing in line with KPIs and expectations building capabilities Mentor and coach team members ensuring success in their roles Co-responsible for developing and encouraging excellence from a diverse, global team Support performance evaluations, development planning, and succession planning for the whole team analysis and reporting Lead and do research, brand assessments, persona development and any other employer branding insights Analyze talent marketing identifying needs interventions  Identify trends and insights, and optimize marketing spend and performance based on the insights across accounts globally  Can translate data and complex sets of information into clear presentations and recommendations key performance indicators Direct hiring, cost per hire decrease, speed of hires Customer/colleagues satisfaction, demonstrating excellent stakeholder relationships Sales opportunities supported Quality of outputs for own accounts and overall Typical outcomes, services and products Implementations  End-to-end account and programme management  usage of data and insights to support strategies and solutions Advisory on strategies and campaigns Key Expertise This is much more than a typical account management role - you need to be able to deeply understand, design and influence employer branding and recruitment marketing concepts, strategy and programs High level of understanding of recruitment processes within MSP and RPO or agency Experience and strong rigour in running end-to-end programmes and projects  Business acumen Excellent command of English language (written and spoken) Excellent communication skills with the ability to adapt style for audience and platform Ability to create well written and designed proposals and strategies, using the relevant operating systems, e.g Google Suite or Microsoft Office Qualifications 10+ experience University (Bachelor's) degree and/or relevant certifications and experiences Competencies Intellectual strength; Agility; Excellent execution; Lead; Connect ; Partner; Business acumen; Problem Solving; Attention to Detail; Proactive; Ownership and accountability; Data-driven; Time management and prioritization;  Conceptual thinking; Team player; Experienced in working in a deadline-oriented environment. About Randstad GroupRandstad Sourceright sits within the Randstad Group which specializes in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to Inhouse, Professionals, Search & Selection, outplacement, and HR Solutions. The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States, as well as major positions in Australia and Japan. For more information, see www.randstad.com and www.randstadsourceright.com If you are interested in this role and would like to discuss the opportunity further please click apply now or email Phoebe Cullen at rsrcareerssg@randstadsourceright.com.sg for more information. Randstad SourcerightEA Licence No: 94C3609Registration No: 1660432Name: Phoebe Cullen
    Talent Marketing Client Partner Department: Talent Marketing, Customer Acceleration team Reports to: Head of Client Partners EMEA & APAC Randstad Sourceright is known across the globe for its reputation and success in strategic talent acquisition, recruitment and talent management solutions. Department We are growing as a global talent marketing team with a focus on contributing to the employer branding and media & digital transformation of our company and clients. Our team consists of experienced global marketers, employer branding SMEs, digital and recruitment marketing specialists, data analysts, and content marketers with diverse backgrounds and cultures. We work within a very flexible work environment in which there are clear responsibilities on output but also a lot of room for creativity and innovative ideas. Our final goal is to hire more, hire faster, hire cost-effective. Purpose of the job You will be responsible for one or many regional and global accounts from implementation to BAU. You are the main contact for strategy design, employer branding and all implementations of new wins, for clients and teams throughout the whole life-cycle of the program. You will also be the key Talent Marketing contact for the APAC region, mentoring and coordinating the Client Partners in each country and keeping the Head of Client Partnering EMEA/APAC fully briefed on all activity across the region. Key activities: strategy and planning Own the implementation of new wins or re-implementation projects in collaboration with all the other teams Own strategy from solution, workflow, employer branding and recruitment strategy Lead and contribute to the creation of the Talent Marketing strategies and media planning for client briefs and implementations supported by the wider team - understands deeply talent acquisition, employer branding, creativity and media/digital advertising programs Support sales, renewal, pricing and solution design in collaboration with the business Be the unique point of contracts for clients and colleagues making sure all the right stakeholders and plans are connected at the right time executional leadership Effectively lead project and multifunctional teams across talent marketing and other enterprise teams to achieve project goals, vision and tactics Collaborate with agencies and other vendor partners Develop and maintain strong relationships with the relevant sourcing and delivery teams Be the main point of contract between clients and the talent marketing teams ensuring campaigns are performing in line with KPIs and expectations building capabilities Mentor and coach team members ensuring success in their roles Co-responsible for developing and encouraging excellence from a diverse, global team Support performance evaluations, development planning, and succession planning for the whole team analysis and reporting Lead and do research, brand assessments, persona development and any other employer branding insights Analyze talent marketing identifying needs interventions  Identify trends and insights, and optimize marketing spend and performance based on the insights across accounts globally  Can translate data and complex sets of information into clear presentations and recommendations key performance indicators Direct hiring, cost per hire decrease, speed of hires Customer/colleagues satisfaction, demonstrating excellent stakeholder relationships Sales opportunities supported Quality of outputs for own accounts and overall Typical outcomes, services and products Implementations  End-to-end account and programme management  usage of data and insights to support strategies and solutions Advisory on strategies and campaigns Key Expertise This is much more than a typical account management role - you need to be able to deeply understand, design and influence employer branding and recruitment marketing concepts, strategy and programs High level of understanding of recruitment processes within MSP and RPO or agency Experience and strong rigour in running end-to-end programmes and projects  Business acumen Excellent command of English language (written and spoken) Excellent communication skills with the ability to adapt style for audience and platform Ability to create well written and designed proposals and strategies, using the relevant operating systems, e.g Google Suite or Microsoft Office Qualifications 10+ experience University (Bachelor's) degree and/or relevant certifications and experiences Competencies Intellectual strength; Agility; Excellent execution; Lead; Connect ; Partner; Business acumen; Problem Solving; Attention to Detail; Proactive; Ownership and accountability; Data-driven; Time management and prioritization;  Conceptual thinking; Team player; Experienced in working in a deadline-oriented environment. About Randstad GroupRandstad Sourceright sits within the Randstad Group which specializes in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to Inhouse, Professionals, Search & Selection, outplacement, and HR Solutions. The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States, as well as major positions in Australia and Japan. For more information, see www.randstad.com and www.randstadsourceright.com If you are interested in this role and would like to discuss the opportunity further please click apply now or email Phoebe Cullen at rsrcareerssg@randstadsourceright.com.sg for more information. Randstad SourcerightEA Licence No: 94C3609Registration No: 1660432Name: Phoebe Cullen
    • singapore
    • permanent
    Job title: Talent Advisor Employment type: Permanent About Randstad Sourceright: Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy and improve business agility. Sourceright’s delivery encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Integrated Talent Management services (ITM) which blends RPO and MSP. Working for a multi-country organisation means working with clients and colleagues with diverse backgrounds. This results in a digital way of working and requires a proactive growth mind-set to deliver the advisory mind set our clients expect. Reporting To: Account Manager/Account Director/Account Lead/Client Services Manager Industry/Sector: Information Technology and Networking Job Purpose: The Talent Advisor is responsible for managing the recruitment process for a defined number of business areas with a key focus on direct sourcing. Main Accountabilities: The main accountability areas for this position are: Recruitment and candidate management Client management Administration and reporting Recruitment and candidate management Key Activities: Initiate a range of sourcing activities, such as publishing vacancies, networking and conducting referrals, to ensure a regular supply of candidates that meet client’s current and future demands Develop and manage the recruitment process for clients through sourcing, screening and qualifying candidates, briefing and preparing candidates, organizing interviews and sometimes, negotiating remuneration packages to ensure client needs and expectations are met in a timely manner Provide advice to clients and candidates on salary levels, training requirements and career progression opportunities to facilitate the recruitment process Review and improve recruitment methods to ensure selection techniques and recruitment programs are effective and meet client needs Promote positive relationships and strong partnerships to protect the candidate experience Client Management: Develop and maintain relationships with the client to ensure a good understanding of their current and future priorities Keeps well-informed about additional opportunities for RSR and communicates this to the manager Maintain regular contact and reviews with the client/s to understand their recruitment needs and ensure that expectations have been met Keep abreast of and analyse market and sector developments to ensure personal business and specialist technical knowledge is updated and to support the provision of consultative service and market intelligence to clients Requirements: Strong experience dealing with industrial requisitions Min. 4 years’ experience in recruitment/talent acquisition within an agency or internal capacity. CEI Basic certified Company Name: Randstad Sourceright EA Licence No.: 94C3609
    Job title: Talent Advisor Employment type: Permanent About Randstad Sourceright: Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy and improve business agility. Sourceright’s delivery encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Integrated Talent Management services (ITM) which blends RPO and MSP. Working for a multi-country organisation means working with clients and colleagues with diverse backgrounds. This results in a digital way of working and requires a proactive growth mind-set to deliver the advisory mind set our clients expect. Reporting To: Account Manager/Account Director/Account Lead/Client Services Manager Industry/Sector: Information Technology and Networking Job Purpose: The Talent Advisor is responsible for managing the recruitment process for a defined number of business areas with a key focus on direct sourcing. Main Accountabilities: The main accountability areas for this position are: Recruitment and candidate management Client management Administration and reporting Recruitment and candidate management Key Activities: Initiate a range of sourcing activities, such as publishing vacancies, networking and conducting referrals, to ensure a regular supply of candidates that meet client’s current and future demands Develop and manage the recruitment process for clients through sourcing, screening and qualifying candidates, briefing and preparing candidates, organizing interviews and sometimes, negotiating remuneration packages to ensure client needs and expectations are met in a timely manner Provide advice to clients and candidates on salary levels, training requirements and career progression opportunities to facilitate the recruitment process Review and improve recruitment methods to ensure selection techniques and recruitment programs are effective and meet client needs Promote positive relationships and strong partnerships to protect the candidate experience Client Management: Develop and maintain relationships with the client to ensure a good understanding of their current and future priorities Keeps well-informed about additional opportunities for RSR and communicates this to the manager Maintain regular contact and reviews with the client/s to understand their recruitment needs and ensure that expectations have been met Keep abreast of and analyse market and sector developments to ensure personal business and specialist technical knowledge is updated and to support the provision of consultative service and market intelligence to clients Requirements: Strong experience dealing with industrial requisitions Min. 4 years’ experience in recruitment/talent acquisition within an agency or internal capacity. CEI Basic certified Company Name: Randstad Sourceright EA Licence No.: 94C3609
    • austin, texas
    • permanent
    As a RPO Operations Manager you will develop recruiting operations necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The RPO Operations Manager must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skillsGeneral Duties:Account PortfolioRecognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against themClient Relationship ManagementDevelop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiencyCompliance ManagementMonitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreementsSLA ManagementEnsure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.Monitoring of StaffCoach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systemsAdditional DutiesSet specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client DeliveryPosition Requirements:Basic qualifications include:Bachelors Degree or 5-7+ years of equivalent work experience required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review processPreferred qualifications include:PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environmentAt Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    As a RPO Operations Manager you will develop recruiting operations necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The RPO Operations Manager must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skillsGeneral Duties:Account PortfolioRecognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against themClient Relationship ManagementDevelop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiencyCompliance ManagementMonitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreementsSLA ManagementEnsure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.Monitoring of StaffCoach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systemsAdditional DutiesSet specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client DeliveryPosition Requirements:Basic qualifications include:Bachelors Degree or 5-7+ years of equivalent work experience required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review processPreferred qualifications include:PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environmentAt Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • edmonton, alberta
    • permanent
    Randstad Engineering is growing again! After a successful 2020 and a record-breaking 2021, Randstad Engineering in Western Canada is looking to add an experienced Business Development professional to their team. If you are looking for a team that fosters growth and drives for success, this is the opportunity for you!  Working in the Engineering Manufacturing sector of our Engineering division, your missions will include (but will not be restricted to): Develop and grow a focused candidate database while maintaining top tier results Build strong relationships with candidates providing guidance for their career development Identify candidates’ suitability and match them to appropriate job opportunities Manage the recruitment life-cycle effectively while meeting monthly targets Focus on personal sales first with client management and then new client acquisition Conduct effective client visits understanding their needs and hiring processes Understand, deliver and grow the client management Build an understanding of the market/industry, including trends, market intelligence Build and maintain effective relationships within all internal sales teams Why work for Randstad Engineering? We are the Canadian leader in staffing services We are one of the 50 Greatest places to work in Canada since 2006 We offer an uncapped commission plan We offer a complete health and dental insurance packages You are entitled to 3 weeks of vacation to start We offer a stock purchase plan Currently, we are working from home. Eventually, we will offer a hybrid work from home/in an office work week We offer several opportunities in terms of rewards, bonuses, and recognition We provide many continuous training opportunities that will allow you to increase your qualifications Work/life balance is a priority for us You will enjoy tons of opportunities to develop your career (80% of promotions are given to internal employees!) What do you bring to the table?: 2 years plus recruitment experience in a Recruiting Agency would be an asset A previous experience in the consulting or related recruitment field would be a strong asset 2 years plus of strong Business development, understanding KPI's and how to build your business is key Excellent communication and presentation skills including written and oral Ability to build long-term and trusted business relationships and work with a team An enhanced self-motivation Reliable means of transportation Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Randstad Engineering is growing again! After a successful 2020 and a record-breaking 2021, Randstad Engineering in Western Canada is looking to add an experienced Business Development professional to their team. If you are looking for a team that fosters growth and drives for success, this is the opportunity for you!  Working in the Engineering Manufacturing sector of our Engineering division, your missions will include (but will not be restricted to): Develop and grow a focused candidate database while maintaining top tier results Build strong relationships with candidates providing guidance for their career development Identify candidates’ suitability and match them to appropriate job opportunities Manage the recruitment life-cycle effectively while meeting monthly targets Focus on personal sales first with client management and then new client acquisition Conduct effective client visits understanding their needs and hiring processes Understand, deliver and grow the client management Build an understanding of the market/industry, including trends, market intelligence Build and maintain effective relationships within all internal sales teams Why work for Randstad Engineering? We are the Canadian leader in staffing services We are one of the 50 Greatest places to work in Canada since 2006 We offer an uncapped commission plan We offer a complete health and dental insurance packages You are entitled to 3 weeks of vacation to start We offer a stock purchase plan Currently, we are working from home. Eventually, we will offer a hybrid work from home/in an office work week We offer several opportunities in terms of rewards, bonuses, and recognition We provide many continuous training opportunities that will allow you to increase your qualifications Work/life balance is a priority for us You will enjoy tons of opportunities to develop your career (80% of promotions are given to internal employees!) What do you bring to the table?: 2 years plus recruitment experience in a Recruiting Agency would be an asset A previous experience in the consulting or related recruitment field would be a strong asset 2 years plus of strong Business development, understanding KPI's and how to build your business is key Excellent communication and presentation skills including written and oral Ability to build long-term and trusted business relationships and work with a team An enhanced self-motivation Reliable means of transportation Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • halifax, nova scotia
    • permanent
    Randstad Technologies in Halifax is looking for an Atlantic based Virtual Sales Recruiter specialized in the Information Technology field, to fill a full-time permanent position. Main responsibilities: Cover the full recruitment cycle in information technology Fill several types of positions i.e. IT project manager, infrastructure architect, programmer, network or systems administrator etc. Build strategic relationships with clients; understand areas in business growth Develop efficient strategies to fill current and future hiring needs Negotiate contracts, close, sell and develop recruitment activities with clients Qualifications required: Two (2) years’ plus recruiting experience in the IT field Experience in clients’ accounts management, or sales (a great asset) Ability to manage time and meet strict competing deadlines Skilled in building lasting/trusting business relationships with stakeholders Adept of the Internet and proficiency in Microsoft Suite software Experience in an employment agency is definitely a great asset  Working with Randstad: We are one of the 50 Best Workplaces in Canada every year since 2006! We are ranked #7 for best employers in Canada in 2019 on Glassdoor reviews We are a leader in diversity & inclusion Competitive salary Full-time permanent position Medical / Dental / Vision coverage Vacation package / 12 care Days and vacation days purchase options Share purchase program & RRSP and stock contribution plans Employee perk & discount program Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.  ###e###    
    Randstad Technologies in Halifax is looking for an Atlantic based Virtual Sales Recruiter specialized in the Information Technology field, to fill a full-time permanent position. Main responsibilities: Cover the full recruitment cycle in information technology Fill several types of positions i.e. IT project manager, infrastructure architect, programmer, network or systems administrator etc. Build strategic relationships with clients; understand areas in business growth Develop efficient strategies to fill current and future hiring needs Negotiate contracts, close, sell and develop recruitment activities with clients Qualifications required: Two (2) years’ plus recruiting experience in the IT field Experience in clients’ accounts management, or sales (a great asset) Ability to manage time and meet strict competing deadlines Skilled in building lasting/trusting business relationships with stakeholders Adept of the Internet and proficiency in Microsoft Suite software Experience in an employment agency is definitely a great asset  Working with Randstad: We are one of the 50 Best Workplaces in Canada every year since 2006! We are ranked #7 for best employers in Canada in 2019 on Glassdoor reviews We are a leader in diversity & inclusion Competitive salary Full-time permanent position Medical / Dental / Vision coverage Vacation package / 12 care Days and vacation days purchase options Share purchase program & RRSP and stock contribution plans Employee perk & discount program Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.  ###e###    
    • halifax, nova scotia
    • permanent
    Spécialiste ITSM - ServiceNow Randstad Corporate Poste permanent, à temps plein (37.5 heures / semaine) 100% en télétravail partout au Canada. Salaire  et avantages sociaux compétitifs Horaire de travail habituel: entre 8h00 et 18h00 du lundi au vendredi Disponibilité requise en cas d'urgence: 24h/24h, 7 jours/7. Voyage dans la région de Toronto à l'occasion. Description(English will follow) Responsabilités: ITSM: Maîtrise et gestion des processus opérationnels: gestion des incidents, des occurrences, des problèmes ainsi que les changements et les demandes de service; Fournir un support et une formation aux équipes internes (Service Desk et autres) pour assurer une gestion efficace des incidents et de la demande de service tout au long de leur cycle; Fournir des rapports mensuels d'analyse et de performance pour les actionnaires internes et externes; Identifier et signaler les problèmes de sécurité informatique pour s'assurer qu'ils sont résolus par les fournisseurs ou régler par notre équipe de sécurité interne; Trouver des solutions proactives aux problèmes créés suite à la fermeture d'un incident majeur et selon les types d’incidents; Produire des rapports d'analyse des causes à la source selon les niveaux de service définis; Trouver des solutions proactives aux problèmes via l'analyse des types d’incidents relevés; Répondre à toutes les exigences et les demandes d'audits.  ServiceNow: Examiner, analyser et modifier les configurations d'application ServiceNow pour inclure les workflows de processus, les tests, le débogage et la mise en œuvre des applications Surveiller la base de données pour s'assurer que les processus ITSM sont suivis. Tient à jour l'inventaire de tout le matériel informatique, y compris les sites de terrain et distants Soutenir la mise en œuvre et la maintenance des flux de travail Créez et fournissez des applications sur la plate-forme ServiceNow qui appliquent des solutions techniques innovantes pour éliminer les processus manuels et simplifier les flux de travail pour les procédures complexes Développez des workflows et des scripts pour personnaliser les applications ServiceNow existantes. Produit une documentation détaillée et des flux de processus pour aider à améliorer les méthodes d'efficacité pour diverses procédures Documenter minutieusement les processus et procédures de configuration des applications Développer des rapports, des intégrations et des solutions mobiles Rechercher de nouvelles fonctionnalités et leurs avantages pour l'entreprise Planifier, coordonner, mettre en œuvre les mises à niveau de version. Développez des applications personnalisées ServiceNow du début à la fin afin d'automatiser et d'améliorer les processus. Travailler en étroite collaboration avec les utilisateurs pour rechercher, concevoir, développer et proposer des solutions innovantes afin d'améliorer leurs processus métier. Rapports sur les tendances pour identifier les lacunes dans la documentation et les procédures   Compétences: 3 à 5 ans+ d'expérience avec les processus de gestion des services TI; 3 à 5 ans+ d'expérience avec ServiceNow; Excellentes compétences en communication en anglais: essentiel. (bilinguisme Français/Anglais est un atout); Une connaissance de DeskPro et / ou Service Now est un atout; Une certification ITIL v3.0 ou supérieure est requise; Une connaissance pratique de Confluence est un atout; Une connaissance pratique de COBIT est un atout; Une connaissance pratique de la méthodologie KCS est un atout.     Afin de présenter votre candidature pour cet emploi, veuillez nous faire parvenir votre CV par courriel à : salah.hazourli@randstadsourceright.ca    Randstad, un employeur de choix qui investit en vous !!• Nous faisons partie des 50 meilleurs lieux de travail au Canada chaque année depuis 2006 !• Nous sommes classés 7e meilleur employeur au Canada en 2019 dans les revues Glassdoor• Nous sommes un leader en matière de diversité et d'inclusion• Un salaire compétitif• Poste permanent à temps plein• Couverture médicale / dentaire / visuelle• Forfait vacances / 12 jours de maladies et options d'achat de jours de vacances• Programme d'achat d'actions, REER et plans de contribution en actions• Bureau moderne avec une vue panoramique situé près des centres commerciaux et des restaurants• Programme d'avantages et de réductions pour les employés• Gâteries les jeudis, les vendredis sociaux, 2x demi-journées d'été     La politique en matière d'équité, de diversité et d'inclusion chez Randstad Canada Randstad Canada s’engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l’avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+. Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employées en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.     ----------------------------English Job Description---------------------- IT Service Management Specialist ITSM- ServiceNow Randstad Corporate Full time, permanent position (37.5 hours per week) 100% remote Canada wide. Competitive salary and full benefits package.  Regular work schedule: Monday to Friday, between 8am-6pm Required availability 24h/24h, 7 days a week. Occasional travelling to Toronto office.   Responsibilities: ITSM: Ownership and management of operational processes: incident, event, problem, change and service request management; Provide support and education for internal teams (Service Desk and others) to ensure effective handling of the incident & service request throughout their lifecycle; Produce monthly analytical and performance reports for internal and external stakeholders; Identifying and escalating IT security concerns to ensure they are mitigated by suppliers or addressed by our internal security team; To carry out reactive Problem Management after the closure of a Major Incident and as incident trends dictate; Produce Root Cause Analysis reports as per defined service levels; To carry out proactive Problem Management via trend analysis of incidents raised; To Carry out Canadian CAB activities and be a liaison with our enterprise CAB Practice; Respond to any audit requirements/requests; ServiceNow: Review, analyze, and modify ServiceNow application configurations to include process workflows, testing, debugging and implementation of applications. Monitor database to ensure ITSM processes are being followed. Maintains inventory of all PC hardware, including field and remote sites. Support implementation and maintenance of work flows. Build and deliver applications on the ServiceNow platform that apply innovative technical solutions to eliminate manual processes and simplify workflows for complex procedures. Develop workflows and scripts to personalize existing ServiceNow applications. Produces detailed documentation and process flows to assist with the improved methods of efficiency for various procedures. Thoroughly document application configuration processes and procedures. Develop reports, integrations, and mobile solutions. Research new features and how they would benefit the business. Plan, coordinate, implement version upgrades. Develop ServiceNow custom applications from inception to completion in order to automate and improve processes. Work closely with users to research, design, develop and deliver innovative solutions to improve their business processes. Trend reporting to identify gaps in documentation and procedures. Skills required 3-5+ years experience with IT Service Management processes; 3-5+ years experience with ServiceNow; Excellent communication skills in English (must to have); Bilingualism (French and English) is an asset. Knowledge of DeskPro and/or Service Now is an asset; ITIL v3.0 or higher certification is required; Working knowledge of Confluence is an asset; Working knowledge of COBIT is an asset; KCS methodology working knowledge is an asset. In order to apply for this role, please send us your updated resume by email to: salah.hazourli@randstadsourceright.ca    Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. ###b###
    Spécialiste ITSM - ServiceNow Randstad Corporate Poste permanent, à temps plein (37.5 heures / semaine) 100% en télétravail partout au Canada. Salaire  et avantages sociaux compétitifs Horaire de travail habituel: entre 8h00 et 18h00 du lundi au vendredi Disponibilité requise en cas d'urgence: 24h/24h, 7 jours/7. Voyage dans la région de Toronto à l'occasion. Description(English will follow) Responsabilités: ITSM: Maîtrise et gestion des processus opérationnels: gestion des incidents, des occurrences, des problèmes ainsi que les changements et les demandes de service; Fournir un support et une formation aux équipes internes (Service Desk et autres) pour assurer une gestion efficace des incidents et de la demande de service tout au long de leur cycle; Fournir des rapports mensuels d'analyse et de performance pour les actionnaires internes et externes; Identifier et signaler les problèmes de sécurité informatique pour s'assurer qu'ils sont résolus par les fournisseurs ou régler par notre équipe de sécurité interne; Trouver des solutions proactives aux problèmes créés suite à la fermeture d'un incident majeur et selon les types d’incidents; Produire des rapports d'analyse des causes à la source selon les niveaux de service définis; Trouver des solutions proactives aux problèmes via l'analyse des types d’incidents relevés; Répondre à toutes les exigences et les demandes d'audits.  ServiceNow: Examiner, analyser et modifier les configurations d'application ServiceNow pour inclure les workflows de processus, les tests, le débogage et la mise en œuvre des applications Surveiller la base de données pour s'assurer que les processus ITSM sont suivis. Tient à jour l'inventaire de tout le matériel informatique, y compris les sites de terrain et distants Soutenir la mise en œuvre et la maintenance des flux de travail Créez et fournissez des applications sur la plate-forme ServiceNow qui appliquent des solutions techniques innovantes pour éliminer les processus manuels et simplifier les flux de travail pour les procédures complexes Développez des workflows et des scripts pour personnaliser les applications ServiceNow existantes. Produit une documentation détaillée et des flux de processus pour aider à améliorer les méthodes d'efficacité pour diverses procédures Documenter minutieusement les processus et procédures de configuration des applications Développer des rapports, des intégrations et des solutions mobiles Rechercher de nouvelles fonctionnalités et leurs avantages pour l'entreprise Planifier, coordonner, mettre en œuvre les mises à niveau de version. Développez des applications personnalisées ServiceNow du début à la fin afin d'automatiser et d'améliorer les processus. Travailler en étroite collaboration avec les utilisateurs pour rechercher, concevoir, développer et proposer des solutions innovantes afin d'améliorer leurs processus métier. Rapports sur les tendances pour identifier les lacunes dans la documentation et les procédures   Compétences: 3 à 5 ans+ d'expérience avec les processus de gestion des services TI; 3 à 5 ans+ d'expérience avec ServiceNow; Excellentes compétences en communication en anglais: essentiel. (bilinguisme Français/Anglais est un atout); Une connaissance de DeskPro et / ou Service Now est un atout; Une certification ITIL v3.0 ou supérieure est requise; Une connaissance pratique de Confluence est un atout; Une connaissance pratique de COBIT est un atout; Une connaissance pratique de la méthodologie KCS est un atout.     Afin de présenter votre candidature pour cet emploi, veuillez nous faire parvenir votre CV par courriel à : salah.hazourli@randstadsourceright.ca    Randstad, un employeur de choix qui investit en vous !!• Nous faisons partie des 50 meilleurs lieux de travail au Canada chaque année depuis 2006 !• Nous sommes classés 7e meilleur employeur au Canada en 2019 dans les revues Glassdoor• Nous sommes un leader en matière de diversité et d'inclusion• Un salaire compétitif• Poste permanent à temps plein• Couverture médicale / dentaire / visuelle• Forfait vacances / 12 jours de maladies et options d'achat de jours de vacances• Programme d'achat d'actions, REER et plans de contribution en actions• Bureau moderne avec une vue panoramique situé près des centres commerciaux et des restaurants• Programme d'avantages et de réductions pour les employés• Gâteries les jeudis, les vendredis sociaux, 2x demi-journées d'été     La politique en matière d'équité, de diversité et d'inclusion chez Randstad Canada Randstad Canada s’engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l’avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+. Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employées en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.     ----------------------------English Job Description---------------------- IT Service Management Specialist ITSM- ServiceNow Randstad Corporate Full time, permanent position (37.5 hours per week) 100% remote Canada wide. Competitive salary and full benefits package.  Regular work schedule: Monday to Friday, between 8am-6pm Required availability 24h/24h, 7 days a week. Occasional travelling to Toronto office.   Responsibilities: ITSM: Ownership and management of operational processes: incident, event, problem, change and service request management; Provide support and education for internal teams (Service Desk and others) to ensure effective handling of the incident & service request throughout their lifecycle; Produce monthly analytical and performance reports for internal and external stakeholders; Identifying and escalating IT security concerns to ensure they are mitigated by suppliers or addressed by our internal security team; To carry out reactive Problem Management after the closure of a Major Incident and as incident trends dictate; Produce Root Cause Analysis reports as per defined service levels; To carry out proactive Problem Management via trend analysis of incidents raised; To Carry out Canadian CAB activities and be a liaison with our enterprise CAB Practice; Respond to any audit requirements/requests; ServiceNow: Review, analyze, and modify ServiceNow application configurations to include process workflows, testing, debugging and implementation of applications. Monitor database to ensure ITSM processes are being followed. Maintains inventory of all PC hardware, including field and remote sites. Support implementation and maintenance of work flows. Build and deliver applications on the ServiceNow platform that apply innovative technical solutions to eliminate manual processes and simplify workflows for complex procedures. Develop workflows and scripts to personalize existing ServiceNow applications. Produces detailed documentation and process flows to assist with the improved methods of efficiency for various procedures. Thoroughly document application configuration processes and procedures. Develop reports, integrations, and mobile solutions. Research new features and how they would benefit the business. Plan, coordinate, implement version upgrades. Develop ServiceNow custom applications from inception to completion in order to automate and improve processes. Work closely with users to research, design, develop and deliver innovative solutions to improve their business processes. Trend reporting to identify gaps in documentation and procedures. Skills required 3-5+ years experience with IT Service Management processes; 3-5+ years experience with ServiceNow; Excellent communication skills in English (must to have); Bilingualism (French and English) is an asset. Knowledge of DeskPro and/or Service Now is an asset; ITIL v3.0 or higher certification is required; Working knowledge of Confluence is an asset; Working knowledge of COBIT is an asset; KCS methodology working knowledge is an asset. In order to apply for this role, please send us your updated resume by email to: salah.hazourli@randstadsourceright.ca    Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. ###b###
    • calgary, alberta
    • permanent
    Randstad Staffing in Calgary is searching for a sales recruiter who’s ready to tackle an exciting new chapter in their career. Do you possess interpersonal savvy that allows you to develop lasting relationships with your clients & work team? Does a combination of sales and recruitment sound exciting for the next chapter in your career? Do you view a challenge as motivation rather than an obstacle? Are you the type of person who makes new friends everywhere you go? If you answered yes to the above questions, it sounds like you’ll fit right in at Randstad! As a part of our recruiting team, you’ll interface with both clients and candidates for our Staffing division (Light Industrial) This is a 360-degree role that involves both client development and candidate attraction. To be successful, you’ll need to be results-driven and able to deftly balance competing demands. Description: Manage market/industry mapping for your assigned Prospect portfolio. Growing and developing a client database through building client relationships, cold calling and client/prospect visits in a specific local territory Follow-up with clients & prospects to confirm that staffing plans and candidate needs are met. Strategizing with future clients, in order to develop their recruitment plans and expanding your reach within their organizations Helping companies and candidates by matching the right people with the right jobs Completing the full recruitment cycle from posting positions to screening resumes, to face-to-face interviews  Skills and Experience required 2 plus years' experience in sales and business development College Diploma completed Track record of demonstrated sales targets Ability to build long-term and trusted business relationships Excellent communication, problem-solving skills and team orientation Computer and digital communication knowledge Reliable means of transportation  Randstad Canada’s Equity, Diversity & Inclusion Statement  Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups  who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.  Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.  ###e###
    Randstad Staffing in Calgary is searching for a sales recruiter who’s ready to tackle an exciting new chapter in their career. Do you possess interpersonal savvy that allows you to develop lasting relationships with your clients & work team? Does a combination of sales and recruitment sound exciting for the next chapter in your career? Do you view a challenge as motivation rather than an obstacle? Are you the type of person who makes new friends everywhere you go? If you answered yes to the above questions, it sounds like you’ll fit right in at Randstad! As a part of our recruiting team, you’ll interface with both clients and candidates for our Staffing division (Light Industrial) This is a 360-degree role that involves both client development and candidate attraction. To be successful, you’ll need to be results-driven and able to deftly balance competing demands. Description: Manage market/industry mapping for your assigned Prospect portfolio. Growing and developing a client database through building client relationships, cold calling and client/prospect visits in a specific local territory Follow-up with clients & prospects to confirm that staffing plans and candidate needs are met. Strategizing with future clients, in order to develop their recruitment plans and expanding your reach within their organizations Helping companies and candidates by matching the right people with the right jobs Completing the full recruitment cycle from posting positions to screening resumes, to face-to-face interviews  Skills and Experience required 2 plus years' experience in sales and business development College Diploma completed Track record of demonstrated sales targets Ability to build long-term and trusted business relationships Excellent communication, problem-solving skills and team orientation Computer and digital communication knowledge Reliable means of transportation  Randstad Canada’s Equity, Diversity & Inclusion Statement  Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups  who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.  Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.  ###e###
    • halifax, nova scotia
    • permanent
    Spécialiste ITSM - ServiceNow Randstad Corporate Poste permanent, à temps plein (37.5 heures / semaine) 100% en télétravail partout au Canada. Salaire  et avantages sociaux compétitifs Horaire de travail habituel: entre 8h00 et 18h00 du lundi au vendredi Disponibilité requise en cas d'urgence: 24h/24h, 7 jours/7. Voyage dans la région de Toronto à l'occasion. Description(English will follow) Responsabilités: ITSM: Maîtrise et gestion des processus opérationnels: gestion des incidents, des occurrences, des problèmes ainsi que les changements et les demandes de service; Fournir un support et une formation aux équipes internes (Service Desk et autres) pour assurer une gestion efficace des incidents et de la demande de service tout au long de leur cycle; Fournir des rapports mensuels d'analyse et de performance pour les actionnaires internes et externes; Identifier et signaler les problèmes de sécurité informatique pour s'assurer qu'ils sont résolus par les fournisseurs ou régler par notre équipe de sécurité interne; Trouver des solutions proactives aux problèmes créés suite à la fermeture d'un incident majeur et selon les types d’incidents; Produire des rapports d'analyse des causes à la source selon les niveaux de service définis; Trouver des solutions proactives aux problèmes via l'analyse des types d’incidents relevés; Répondre à toutes les exigences et les demandes d'audits.  ServiceNow: Examiner, analyser et modifier les configurations d'application ServiceNow pour inclure les workflows de processus, les tests, le débogage et la mise en œuvre des applications Surveiller la base de données pour s'assurer que les processus ITSM sont suivis. Tient à jour l'inventaire de tout le matériel informatique, y compris les sites de terrain et distants Soutenir la mise en œuvre et la maintenance des flux de travail Créez et fournissez des applications sur la plate-forme ServiceNow qui appliquent des solutions techniques innovantes pour éliminer les processus manuels et simplifier les flux de travail pour les procédures complexes Développez des workflows et des scripts pour personnaliser les applications ServiceNow existantes. Produit une documentation détaillée et des flux de processus pour aider à améliorer les méthodes d'efficacité pour diverses procédures Documenter minutieusement les processus et procédures de configuration des applications Développer des rapports, des intégrations et des solutions mobiles Rechercher de nouvelles fonctionnalités et leurs avantages pour l'entreprise Planifier, coordonner, mettre en œuvre les mises à niveau de version. Développez des applications personnalisées ServiceNow du début à la fin afin d'automatiser et d'améliorer les processus. Travailler en étroite collaboration avec les utilisateurs pour rechercher, concevoir, développer et proposer des solutions innovantes afin d'améliorer leurs processus métier. Rapports sur les tendances pour identifier les lacunes dans la documentation et les procédures   Compétences: 3 à 5 ans+ d'expérience avec les processus de gestion des services TI; 3 à 5 ans+ d'expérience avec ServiceNow; Excellentes compétences en communication en anglais: essentiel. (bilinguisme Français/Anglais est un atout); Une connaissance de DeskPro et / ou Service Now est un atout; Une certification ITIL v3.0 ou supérieure est requise; Une connaissance pratique de Confluence est un atout; Une connaissance pratique de COBIT est un atout; Une connaissance pratique de la méthodologie KCS est un atout.     Afin de présenter votre candidature pour cet emploi, veuillez nous faire parvenir votre CV par courriel à : salah.hazourli@randstadsourceright.ca    Randstad, un employeur de choix qui investit en vous !!• Nous faisons partie des 50 meilleurs lieux de travail au Canada chaque année depuis 2006 !• Nous sommes classés 7e meilleur employeur au Canada en 2019 dans les revues Glassdoor• Nous sommes un leader en matière de diversité et d'inclusion• Un salaire compétitif• Poste permanent à temps plein• Couverture médicale / dentaire / visuelle• Forfait vacances / 12 jours de maladies et options d'achat de jours de vacances• Programme d'achat d'actions, REER et plans de contribution en actions• Bureau moderne avec une vue panoramique situé près des centres commerciaux et des restaurants• Programme d'avantages et de réductions pour les employés• Gâteries les jeudis, les vendredis sociaux, 2x demi-journées d'été     La politique en matière d'équité, de diversité et d'inclusion chez Randstad Canada Randstad Canada s’engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l’avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+. Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employées en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.     ----------------------------English Job Description---------------------- IT Service Management Specialist ITSM- ServiceNow Randstad Corporate Full time, permanent position (37.5 hours per week) 100% remote Canada wide. Competitive salary and full benefits package.  Regular work schedule: Monday to Friday, between 8am-6pm Required availability 24h/24h, 7 days a week. Occasional travelling to Toronto office.   Responsibilities: ITSM: Ownership and management of operational processes: incident, event, problem, change and service request management; Provide support and education for internal teams (Service Desk and others) to ensure effective handling of the incident & service request throughout their lifecycle; Produce monthly analytical and performance reports for internal and external stakeholders; Identifying and escalating IT security concerns to ensure they are mitigated by suppliers or addressed by our internal security team; To carry out reactive Problem Management after the closure of a Major Incident and as incident trends dictate; Produce Root Cause Analysis reports as per defined service levels; To carry out proactive Problem Management via trend analysis of incidents raised; To Carry out Canadian CAB activities and be a liaison with our enterprise CAB Practice; Respond to any audit requirements/requests; ServiceNow: Review, analyze, and modify ServiceNow application configurations to include process workflows, testing, debugging and implementation of applications. Monitor database to ensure ITSM processes are being followed. Maintains inventory of all PC hardware, including field and remote sites. Support implementation and maintenance of work flows. Build and deliver applications on the ServiceNow platform that apply innovative technical solutions to eliminate manual processes and simplify workflows for complex procedures. Develop workflows and scripts to personalize existing ServiceNow applications. Produces detailed documentation and process flows to assist with the improved methods of efficiency for various procedures. Thoroughly document application configuration processes and procedures. Develop reports, integrations, and mobile solutions. Research new features and how they would benefit the business. Plan, coordinate, implement version upgrades. Develop ServiceNow custom applications from inception to completion in order to automate and improve processes. Work closely with users to research, design, develop and deliver innovative solutions to improve their business processes. Trend reporting to identify gaps in documentation and procedures. Skills required 3-5+ years experience with IT Service Management processes; 3-5+ years experience with ServiceNow; Excellent communication skills in English (must to have); Bilingualism (French and English) is an asset. Knowledge of DeskPro and/or Service Now is an asset; ITIL v3.0 or higher certification is required; Working knowledge of Confluence is an asset; Working knowledge of COBIT is an asset; KCS methodology working knowledge is an asset. In order to apply for this role, please send us your updated resume by email to: salah.hazourli@randstadsourceright.ca    Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. ###b###
    Spécialiste ITSM - ServiceNow Randstad Corporate Poste permanent, à temps plein (37.5 heures / semaine) 100% en télétravail partout au Canada. Salaire  et avantages sociaux compétitifs Horaire de travail habituel: entre 8h00 et 18h00 du lundi au vendredi Disponibilité requise en cas d'urgence: 24h/24h, 7 jours/7. Voyage dans la région de Toronto à l'occasion. Description(English will follow) Responsabilités: ITSM: Maîtrise et gestion des processus opérationnels: gestion des incidents, des occurrences, des problèmes ainsi que les changements et les demandes de service; Fournir un support et une formation aux équipes internes (Service Desk et autres) pour assurer une gestion efficace des incidents et de la demande de service tout au long de leur cycle; Fournir des rapports mensuels d'analyse et de performance pour les actionnaires internes et externes; Identifier et signaler les problèmes de sécurité informatique pour s'assurer qu'ils sont résolus par les fournisseurs ou régler par notre équipe de sécurité interne; Trouver des solutions proactives aux problèmes créés suite à la fermeture d'un incident majeur et selon les types d’incidents; Produire des rapports d'analyse des causes à la source selon les niveaux de service définis; Trouver des solutions proactives aux problèmes via l'analyse des types d’incidents relevés; Répondre à toutes les exigences et les demandes d'audits.  ServiceNow: Examiner, analyser et modifier les configurations d'application ServiceNow pour inclure les workflows de processus, les tests, le débogage et la mise en œuvre des applications Surveiller la base de données pour s'assurer que les processus ITSM sont suivis. Tient à jour l'inventaire de tout le matériel informatique, y compris les sites de terrain et distants Soutenir la mise en œuvre et la maintenance des flux de travail Créez et fournissez des applications sur la plate-forme ServiceNow qui appliquent des solutions techniques innovantes pour éliminer les processus manuels et simplifier les flux de travail pour les procédures complexes Développez des workflows et des scripts pour personnaliser les applications ServiceNow existantes. Produit une documentation détaillée et des flux de processus pour aider à améliorer les méthodes d'efficacité pour diverses procédures Documenter minutieusement les processus et procédures de configuration des applications Développer des rapports, des intégrations et des solutions mobiles Rechercher de nouvelles fonctionnalités et leurs avantages pour l'entreprise Planifier, coordonner, mettre en œuvre les mises à niveau de version. Développez des applications personnalisées ServiceNow du début à la fin afin d'automatiser et d'améliorer les processus. Travailler en étroite collaboration avec les utilisateurs pour rechercher, concevoir, développer et proposer des solutions innovantes afin d'améliorer leurs processus métier. Rapports sur les tendances pour identifier les lacunes dans la documentation et les procédures   Compétences: 3 à 5 ans+ d'expérience avec les processus de gestion des services TI; 3 à 5 ans+ d'expérience avec ServiceNow; Excellentes compétences en communication en anglais: essentiel. (bilinguisme Français/Anglais est un atout); Une connaissance de DeskPro et / ou Service Now est un atout; Une certification ITIL v3.0 ou supérieure est requise; Une connaissance pratique de Confluence est un atout; Une connaissance pratique de COBIT est un atout; Une connaissance pratique de la méthodologie KCS est un atout.     Afin de présenter votre candidature pour cet emploi, veuillez nous faire parvenir votre CV par courriel à : salah.hazourli@randstadsourceright.ca    Randstad, un employeur de choix qui investit en vous !!• Nous faisons partie des 50 meilleurs lieux de travail au Canada chaque année depuis 2006 !• Nous sommes classés 7e meilleur employeur au Canada en 2019 dans les revues Glassdoor• Nous sommes un leader en matière de diversité et d'inclusion• Un salaire compétitif• Poste permanent à temps plein• Couverture médicale / dentaire / visuelle• Forfait vacances / 12 jours de maladies et options d'achat de jours de vacances• Programme d'achat d'actions, REER et plans de contribution en actions• Bureau moderne avec une vue panoramique situé près des centres commerciaux et des restaurants• Programme d'avantages et de réductions pour les employés• Gâteries les jeudis, les vendredis sociaux, 2x demi-journées d'été     La politique en matière d'équité, de diversité et d'inclusion chez Randstad Canada Randstad Canada s’engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l’avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+. Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employées en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.     ----------------------------English Job Description---------------------- IT Service Management Specialist ITSM- ServiceNow Randstad Corporate Full time, permanent position (37.5 hours per week) 100% remote Canada wide. Competitive salary and full benefits package.  Regular work schedule: Monday to Friday, between 8am-6pm Required availability 24h/24h, 7 days a week. Occasional travelling to Toronto office.   Responsibilities: ITSM: Ownership and management of operational processes: incident, event, problem, change and service request management; Provide support and education for internal teams (Service Desk and others) to ensure effective handling of the incident & service request throughout their lifecycle; Produce monthly analytical and performance reports for internal and external stakeholders; Identifying and escalating IT security concerns to ensure they are mitigated by suppliers or addressed by our internal security team; To carry out reactive Problem Management after the closure of a Major Incident and as incident trends dictate; Produce Root Cause Analysis reports as per defined service levels; To carry out proactive Problem Management via trend analysis of incidents raised; To Carry out Canadian CAB activities and be a liaison with our enterprise CAB Practice; Respond to any audit requirements/requests; ServiceNow: Review, analyze, and modify ServiceNow application configurations to include process workflows, testing, debugging and implementation of applications. Monitor database to ensure ITSM processes are being followed. Maintains inventory of all PC hardware, including field and remote sites. Support implementation and maintenance of work flows. Build and deliver applications on the ServiceNow platform that apply innovative technical solutions to eliminate manual processes and simplify workflows for complex procedures. Develop workflows and scripts to personalize existing ServiceNow applications. Produces detailed documentation and process flows to assist with the improved methods of efficiency for various procedures. Thoroughly document application configuration processes and procedures. Develop reports, integrations, and mobile solutions. Research new features and how they would benefit the business. Plan, coordinate, implement version upgrades. Develop ServiceNow custom applications from inception to completion in order to automate and improve processes. Work closely with users to research, design, develop and deliver innovative solutions to improve their business processes. Trend reporting to identify gaps in documentation and procedures. Skills required 3-5+ years experience with IT Service Management processes; 3-5+ years experience with ServiceNow; Excellent communication skills in English (must to have); Bilingualism (French and English) is an asset. Knowledge of DeskPro and/or Service Now is an asset; ITIL v3.0 or higher certification is required; Working knowledge of Confluence is an asset; Working knowledge of COBIT is an asset; KCS methodology working knowledge is an asset. In order to apply for this role, please send us your updated resume by email to: salah.hazourli@randstadsourceright.ca    Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. ###b###
    • london, greater london
    • permanent
    The Customer Success team is responsible for  creating a customer centric culture by always putting customer’s goals first, while leveraging deep customer input and feedback.  Fuel innovation and product concept design to evolve our value propositions and services to meet and exceed our client strategic business goals. The Customer Success vision is to  advocate for the customer internally by ensuring that the leaders that set the strategy have the context they need to make the best decisions for our customers.     The CS Business Partner will be responsible  for positively impacting customer relationships that promote retention and loyalty, improving customer lifetime value, improving account expansions (including wallet share) and reducing churn.   The CS Business Partner will be responsible for    key liaison and business partner embedding our Customer Success model across our business globally creating communications for Customer Success projects and following up on communication and actions  maintaining project plans  identifying key project milestones, responsible parties, and success measures delivering communications components of project plan on time with high quality scheduling and facilitating project meetings, materials, and communications supporting a structured change management approach and methodology for the people impacted by change due to customer success process development/transformation and/or technology implementation vendor relationship management identifying and escalating issues and risks  researching best practices in industry and able to summarize reading effectively for internal leaders to create actions for research being part of the team responsible for voice of customer platforms and methodologies (building surveys, managing sampling/targeting, analyzing results, developing reports) gathering and reporting success measures of projects and to ensure team goals are achieved   The successful candidate will    have a good working knowledge of data visualization and googles slides be energized by finding solutions with a direct impact on business outcomes be a strong team player, able to work collaboratively with and through others be a quick-thinker, intellectually curious, fast study, loves problem-solving; ability to ask, as well as answer, meaningful and impactful questions possess 5-10 years plus in recruitment industry to demonstrate a deep understanding of the market and challenges have proven ability to develop compelling communication demonstrate a high level of organization skill, ability to multi-task and work with hard deadlines has high attention to detail, especially in editing and proofing is enthusiastic, self-motivated, creative, entrepreneurial spirit, and professional flexible in an ever-changing, fast-paced environment able to work independently and also with a broad team to communicate expectations, goals, deadlines able to build strong  internal relationships. Ensure cross collaboration of best practices and knowledge is gathered and housed to be shared with key stakeholders in the organization deep working knowledge of when to apply which techniques, and how to combine to answer complex questions able to manage multiple projects simultaneously from start to completion quantitative and data-driven; able to draw insights from data, but also to make decisions based on imperfect data displays great listening skills as well as the skills to persuade, based on evidence   In return you will receive    ability to work remotely (there may be some global or international travel required) opportunity to work globally in a collaborative and progressive team where you can add real value and be creative excellent benefits package including holidays which can be bought and sold and a competitive share scheme opportunity to work with a world class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first class experience to both our clients and our candidates.   Please contact kay.heapy@randstadsourceright.co.uk for further information to to make an application.  
    The Customer Success team is responsible for  creating a customer centric culture by always putting customer’s goals first, while leveraging deep customer input and feedback.  Fuel innovation and product concept design to evolve our value propositions and services to meet and exceed our client strategic business goals. The Customer Success vision is to  advocate for the customer internally by ensuring that the leaders that set the strategy have the context they need to make the best decisions for our customers.     The CS Business Partner will be responsible  for positively impacting customer relationships that promote retention and loyalty, improving customer lifetime value, improving account expansions (including wallet share) and reducing churn.   The CS Business Partner will be responsible for    key liaison and business partner embedding our Customer Success model across our business globally creating communications for Customer Success projects and following up on communication and actions  maintaining project plans  identifying key project milestones, responsible parties, and success measures delivering communications components of project plan on time with high quality scheduling and facilitating project meetings, materials, and communications supporting a structured change management approach and methodology for the people impacted by change due to customer success process development/transformation and/or technology implementation vendor relationship management identifying and escalating issues and risks  researching best practices in industry and able to summarize reading effectively for internal leaders to create actions for research being part of the team responsible for voice of customer platforms and methodologies (building surveys, managing sampling/targeting, analyzing results, developing reports) gathering and reporting success measures of projects and to ensure team goals are achieved   The successful candidate will    have a good working knowledge of data visualization and googles slides be energized by finding solutions with a direct impact on business outcomes be a strong team player, able to work collaboratively with and through others be a quick-thinker, intellectually curious, fast study, loves problem-solving; ability to ask, as well as answer, meaningful and impactful questions possess 5-10 years plus in recruitment industry to demonstrate a deep understanding of the market and challenges have proven ability to develop compelling communication demonstrate a high level of organization skill, ability to multi-task and work with hard deadlines has high attention to detail, especially in editing and proofing is enthusiastic, self-motivated, creative, entrepreneurial spirit, and professional flexible in an ever-changing, fast-paced environment able to work independently and also with a broad team to communicate expectations, goals, deadlines able to build strong  internal relationships. Ensure cross collaboration of best practices and knowledge is gathered and housed to be shared with key stakeholders in the organization deep working knowledge of when to apply which techniques, and how to combine to answer complex questions able to manage multiple projects simultaneously from start to completion quantitative and data-driven; able to draw insights from data, but also to make decisions based on imperfect data displays great listening skills as well as the skills to persuade, based on evidence   In return you will receive    ability to work remotely (there may be some global or international travel required) opportunity to work globally in a collaborative and progressive team where you can add real value and be creative excellent benefits package including holidays which can be bought and sold and a competitive share scheme opportunity to work with a world class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first class experience to both our clients and our candidates.   Please contact kay.heapy@randstadsourceright.co.uk for further information to to make an application.  
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