msp specialist.

Operational Specialists are responsible for administration and operational support of the MSP process for our strategic client partnerships. Successful candidates will have a strong service mindset, superior communication skills, be process driven, and have a keen attention to detail.   Emphasis is on accuracy, consistency and outstanding customer service.   Operations Specialist Responsibilities:  Supplier and hiring manager engagement activities Interview scheduling and meeting coordination support Fulfillment process compliance and Vendor Management System administration Pre-employment onboarding support and tracking for Suppliers Collaborate on special projects Critical thinking, problem solving, resourcefulness and excellent customer service Timely response to all client and supplier calls and/or communications Create process improvements/recommendations as needed Other duties as assigned     Education: High school diploma or equivalent required   Work Experience: 2-5 years of experience in a Customer Service production setting required Previous experience in staffing related industry preferred   Knowledge, Skills, and Abilities: Proficient with Microsoft Office tools and Google Suite Strong customer focus and customer service skills Excellent organizational, and time management skills Excellent verbal and written communication skills Possess strong interpersonal skills Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization Possess strong problem solving skills Detail oriented with a concern for quality expressed by continually initiating system and process improvements Results oriented Ability to work as a team or with minimal supervision Ability to interact and communicate with all levels of staff and management Demonstrates critical thinking, analytical and problem solving abilities Randstad Canada’s Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups  who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.   ###b###

100% Remote - the employee can be located anywhere in Canada! JOB SUMMARY: This position will manage a Managed Service Provider (MSP) Program Team which will own the day-to-day responsibility for service delivery to an assigned account. Leader by example; implement strategies to achieve contracted service level metrics; manage sale and delivery of services to achieve agreed end result; budget accountability; goals and objectives management; maintain communication with established clients to ensure successful business development. RESPONSIBILITIES: Serve as day-to-day point of contact for client sponsorship and management Resolve operational or tactical questions or problems in a timely manner Communicate with suppliers regarding servicing requirements for account requirement and provide feedback on performance Develop order process and support requirements. Create and maintain all account specific documents for training and support initiatives. Develop and monitor account/client metrics reporting requirements and develop action plans associated with increasing fill rates Work to develop best practices to streamline order management processes and increase resume submittal and placement rates Coach, motivate and direct team to achieve desired results Mentor a team of direct reports; actively participate in employee development; review and provide feedback on performance  EDUCATION: High school diploma or equivalent required Bachelor’s degree strongly preferred EXPERIENCE: MSP experience either as the MSP or as a Supplier Experience managing people in an account management capacity SKILLS REQUIRED: Familiar with VMS Vendor Management Systems – ex. Fieldglass, Beeline Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook Strong customer focus and customer service skills Excellent communication, interpersonal and organizational skills Demonstrated experience managing large, complex accounts or projects Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements Strong management skills based on several years of experience, including people development and team building   Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups  who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.   ###e###