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manager, business services.

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    job details

    Sr. Manager, Quality Assurance is responsible for leading initiatives to drive and streamline compliance with Randstad's talent onboarding process. Responsibilities include collaborating with internal stakeholders on creation and/or policy updates, communication to LOB operations as well as ensuring adherence to onboarding policies through actionable metrics (scorecard). The position reports to Randstad's Director of Policy & Quality Assurance in Talent Onboarding Services and will interact with all levels of the field and corporate organization, and will escalate concerns to ensure compliance with laws, regulations, contractual obligations, and internal policies and procedures. This position must utilize an OWOW mindset for ongoing improvement and fit for future.



    Principal Responsibilities:

    • Ownership of monitoring onboarding compliance, including but not limited to: background check, drug screen, health screen, SMHT, reference check, I9/E-Verify, onboarding documentation, etc. This includes understanding the impact of change to operations, and communicating to applicable groups as needed. (20%)
    • Oversee compliance programs (ALO and SMHT) and report on compliance percentage, trends of non-compliance from the field, and recommendations for improvement. (30%)
    • Lead onboarding team responsible for performing policies and quality tasks. (20%)
    • Engage, inform and escalate to field, leadership and internal stakeholders using metrics; communicate compliance issues, solutions and action needed appropriately. (20%)
    • Partner with TOS Leadership to decrease turnaround time of placement start, improve internal and external experience, uphold compliance standards and decrease attrition during pre-onboarding. (10%)

     

    Education & Qualifications (Required and Preferred):

     

    • Bachelor's degree
    • Minimum of 5 years of experience in HR, compliance or other related experience
    • Highly proficient in use of Microsoft Excel
    • Knowledge of Randstad operations and systems is an asset
    • Excel, Query and Reporting

     


    Key Competencies:

    • Comfortable in self-directed, fast-paced environment
    • Strong critical thinking and problem solving skills, with the ability to think strategically
    • Strong project management skills required
    • Excellent attention to detail and ability to multitask
    • Strong written and verbal communication skills

     

    Key Competencies:

    • Comfortable in self-directed, fast-paced environment
    • Strong critical thinking and problem solving skills, with the ability to think strategically
    • Strong project management skills required
    • Excellent attention to detail and ability to multi-task
    • Strong written and verbal communication skills

    What's in it for you:

    • Largest global staffing leader
    • Competitive salary + bonus
    • Excellent benefits package - medical, dental, vision
    • Generous PTO policy earned from day one
    • Education and professional development
    • Rapid career growth
    • Retirement savings and security
    • Employee stock purchase plan
    • Paid parental leave
    • Short and long term disability
    • Employee assistance program and health advocacy
    • Health and dependent care flexible spending account
    • Metlife auto and home insurance
    • Metlife legal plan
    • Referral reward program
    • Exclusive discounts and programs with dozens of nationwide vendors and retailers

    For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

    At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com. Interested candidates should apply online at www.randstadusa.com/jobs/You may also contact Valerie Hunter at Valerie.hunter@randstadusa.com for additional information.

    Sr. Manager, Quality Assurance is responsible for leading initiatives to drive and streamline compliance with Randstad's talent onboarding process. Responsibilities include collaborating with internal stakeholders on creation and/or policy updates, communication to LOB operations as well as ensuring adherence to onboarding policies through actionable metrics (scorecard). The position reports to Randstad's Director of Policy & Quality Assurance in Talent Onboarding Services and will interact with all levels of the field and corporate organization, and will escalate concerns to ensure compliance with laws, regulations, contractual obligations, and internal policies and procedures. This position must utilize an OWOW mindset for ongoing improvement and fit for future.



    Principal Responsibilities:

    • Ownership of monitoring onboarding compliance, including but not limited to: background check, drug screen, health screen, SMHT, reference check, I9/E-Verify, onboarding documentation, etc. This includes understanding the impact of change to operations, and communicating to applicable groups as needed. (20%)
    • Oversee compliance programs (ALO and SMHT) and report on compliance percentage, trends of non-compliance from the field, and recommendations for improvement. (30%)
    • Lead onboarding team responsible for performing policies and quality tasks. (20%)
    • Engage, inform and escalate to field, leadership and internal stakeholders using metrics; communicate compliance issues, solutions and action needed appropriately. (20%)
    • Partner with TOS Leadership to decrease turnaround time of placement start, improve internal and external experience, uphold compliance standards and decrease attrition during pre-onboarding. (10%)

     

    Education & Qualifications (Required and Preferred):

     

    • Bachelor's degree
    • Minimum of 5 years of experience in HR, compliance or other related experience
    • Highly proficient in use of Microsoft Excel
    • Knowledge of Randstad operations and systems is an asset
    • Excel, Query and Reporting

     


    Key Competencies:

    • Comfortable in self-directed, fast-paced environment
    • Strong critical thinking and problem solving skills, with the ability to think strategically
    • Strong project management skills required
    • Excellent attention to detail and ability to multitask
    • Strong written and verbal communication skills

     

    Key Competencies:

    • Comfortable in self-directed, fast-paced environment
    • Strong critical thinking and problem solving skills, with the ability to think strategically
    • Strong project management skills required
    • Excellent attention to detail and ability to multi-task
    • Strong written and verbal communication skills

    What's in it for you:

    • Largest global staffing leader
    • Competitive salary + bonus
    • Excellent benefits package - medical, dental, vision
    • Generous PTO policy earned from day one
    • Education and professional development
    • Rapid career growth
    • Retirement savings and security
    • Employee stock purchase plan
    • Paid parental leave
    • Short and long term disability
    • Employee assistance program and health advocacy
    • Health and dependent care flexible spending account
    • Metlife auto and home insurance
    • Metlife legal plan
    • Referral reward program
    • Exclusive discounts and programs with dozens of nationwide vendors and retailers

    For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

    At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com. Interested candidates should apply online at www.randstadusa.com/jobs/You may also contact Valerie Hunter at Valerie.hunter@randstadusa.com for additional information.