about Randstad SourcerightRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.job purposeA Senior Director is the global owner of assigned global accounts. The role is responsible for developing and leading an effective global client total talent solution based on the client's specific needs. The position provides strategic direction and senior operational leadership of a global account. The role is also responsible for driving revenue growth, while leading and motivating a global delivery team to ensure clients receive added value and strategic level expertise. The role also plays a critical role in providing direction to regional client delivery directors. responsibilities Strategic Account LeadershipEnsures compliance, risk, and data protection - accountable to identify and report risks and handle data in accordance with the highest standards of data protectionDevelop and refine global client account strategies, identify areas for improvement and implement solutions needed to improve customer experienceGather market intelligence and develop thought leadership to inform client strategies and program outcomes; align with client business objectivesBe a spokesperson for innovative recruitment strategies and process optimization regarding the team to internal and external stakeholders globallyWork to ensure a cohesive and highly motivated global account team environment with responsibility to foster effective knowledge share and skill transfer across global teamsDevelop strong client relationships, communicate client requirements to the internal operations and business, and provide innovative solutions to solve client needsEstablish and maintain effective client relationships to assess, recommend and extend our services within the account to promote new business opportunities as appropriate (e.g. cost savings, process improvement)Engage proactively with the client to understand needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved Client Delivery ExecutionEscalation management of global client issues, ensure timely resolution, direct corrective action as neededLiaise with contractual and legal issues where client involvement is requiredEstablish global account performance expectations to ensure KPI's and SLA's are exceededResponsible for ensuring that global client delivery teams meet customer, external consultant and supplier satisfaction targetsEstablish metrics and expected performance levels of all team members and provide feedback and coaching where appropriate. Set goals to help prioritize resourcesKey contact for all executive client stakeholders across account Financial Performance AccountabilityEnsure the delivery of the overall solution meets budget and time goals globallyResponsible for managing the account P&L to include leadership in forecasting and budgeting processManage expenses responsibly within agreed parametersDirect audit of all invoices and billing accruals, as neededFamiliar with contract schedules & contractual terms and have the ability to execute against them Team ManagementCoach and develop the team to develop their potential, to support individuals and drive performance and behavior using the competency framework and KPI's to aid and drive performance and retentionEnsure all global people management processes are carried out in line with company policyEnsure team goals are aligned to meet SLAs and budgetEnlist key subject matter experts to create and deliver training where necessary on the appropriate skills and techniques needed to achieve resultsEnsure managers provide appropriate induction, development, reward and succession planning opportunities to engage team membersDemonstrate inspirational leadership and lead by example Job RequirementsBasic QualificationsBachelor's degree requiredA minimum of ten years of related business experience with a minimum of three years of professional staffing or human resources solutionsA minimum of at least three years as a Delivery Manager of a sizeable project in both contract and permanent recruitmentA minimum of three years experience of managing complex and diverse teamsA minimum of at least three years' experience in a role with global responsibilityExperience in change / transformational leadership skillsPrevious experience of negotiating and managing budgets Additional QualificationsMaster's degree or additional education, strongly preferredProven ability to liaise with executive levels of management.Proven ability to develop and deliver business plans and recruitment strategies.Ability to identify needs of customers, and to deliver, negotiate, decline and adjust expectations accordinglyStrong organizational, analytical, and problem solving abilitiesMust work independently and manage multiple priorities in a fast paced environmentUnsurpassed level of professionalism and ability to communicate at all levels of the client organizationExcellent communications, influencing and negotiating skills with C-suite leadersKnowledge of current trends and best practices in RPO and MSP programs globallyMust demonstrate transformational change management skills Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.