vms performance analyst ii in alpharetta

posted
contact
gloria ann williams minick, randstad sourceright usa
job type
permanent
salary
Market related
apply now

job details

posted
location
alpharetta, georgia
job category
Employment & Recruitment Agency
job type
permanent
salary
Market related
reference number
28978
contact
gloria ann williams minick, randstad sourceright usa
phone
404-555-5555
apply now

job description

The VMS Performance Analyst II is responsible for troubleshooting and diagnosing issues with RCS and/or MSP clients where a VMS application is in place.   This person will evaluate existing processes, and recommend alternative solutions throughout the customer life-cycle (post go-live) to meet customer specific requirements while ensuring efficiencies are realized in ongoing services and support.  The VMS Performance Analyst will also participate during the Solution Design phase of implementations by reviewing and recommending alternative solutions for those that deviate from the current standards.

Education

  • Bachelor's Degree highly preferred 

Work Experience

  • 4+ of contingent management or service industry experience
  • 1+ years post-implementation support experience
  • MSP, VMS, Fieldglass, IQ Navigator, Beeline, Coupa CW; project and/or release management a plus 

Knowledge, Skills, and Abilities

  • High service orientation with excellent follow-up to see solutions through
  • Strong people skills; ability to communicate well with all levels of the organization
  • Ability to multi-task and effectively prioritize workload
  • Ability to manage multiple priorities and deadlines in a fast-pace environment
  • Able to work collaboratively both as a team player and leader to accomplish major new initiatives
  • Working knowledge of MS Office suite (Word, Excel, Visio, etc.)

Additional Responsibilities of VMS Performance Analyst II:

  • Enhance customer experience by defining, documenting, and maintaining workflow and feature standards as they relate to the VMS technology
  • Evaluate existing processes and recommend alternative solutions throughout the customer life-cycle to meet customer specific requirements
  • Evaluate testing results and incorporate into new processes and standards.
  • Partner with training department to document and educate MSP teams on VMS application enhancements and new features
  • Manage all VMS software upgrades and releases including evaluating and mapping new features and enhancements to existing customer deployments
Get to know us and find out "What More Could You Do" at Randstad.

 

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled 

 

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 

Something is wrong with this module