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rpo account director in smyrna

gloria ann williams minick, randstad sourceright usa
job type
Market related
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job details

smyrna, georgia
job category
Human Resources
job type
Market related
reference number
gloria ann williams minick, randstad sourceright usa
apply now

job description

about Randstad Sourceright

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.

As an onsite RPO Account Director, you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client HR team and hiring manager community.

At this Client "delightful experiences" are at the heart of the organization. As a partner, it is RSR's role to actively promote our Client's values in the market, be an ambassador for its culture and to bring the Client experience to life for its stakeholders and internal and external talent across both the permanent and non-permanent workforce, to be the guide and advisor to the Client's Hiring community in relation to total workforce management. The Onsite Talent Acquisition Leader will ensure that the RSR ITA team are fully equipped and able to deliver this into the market and internally within the Client.

*Position is onsite at our client in Smyrna, GA

General Duties:

Client Relationship Management

  • Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategy
  • To ensure that the Client receives a proactive, truly excellent service, maximizing the potential for increased business within that Client regionally and globally and ensuring that the region under direct control works towards local and global SLA/KPI achievement
  • Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
  • Identification and development of key Client relationships; meet key stakeholders on a regular, laid down basis (global and US)
  • Provide proactive, regular communications on the status of all initiatives, issues raised and important updates
  • Work with Client and colleagues to assess forecasted volumes and projects and create and implement approach to successful and timely fulfilment
  • Demand clear visibility of Supply Chain relationships - help review, engage and deploy Suppliers in region
  • Act as second point of escalation for all issues arising from Talent Advisor and Recruiting Coordinators
  • Development of existing services delivered to Client Account
  • Assist in the preparation and attend formal quarterly review meetings with Client
  • Actively participate in the US Talent Leadership team meetings

Compliance Management

  • Monitor assigned account to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supported
  • Ensure assigned account are meeting diversity goals when applicable
  • Monitor account activities to ensure compliance with contractual agreements

Monitoring of Staff

  • Assess/survey quality of work delivered by team based on established performance measures and specific client feedback
  • Ensuring processes are in place and followed to support best practice and most effective methods for completing hiring activity on local, global, spot and volume hiring
  • Create action plans for individuals needing improvement to reach client satisfaction targets
  • Follow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriate
  • Recommend training where necessary to develop skills and techniques
  • Continuously motivate and engage the team

SLA Management

  • Responsible for meeting customer and candidate satisfaction targets
  • Compile data and produce presentable reports for SLA review
  • Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.

Account Portfolio

  • Recognize team's overall influence to the account P&L and manage expenses responsibly
  • Active participation in forecasting and budgeting process
  • Manage any aging issues with client bill collections
  • Audit and verify accuracy of all invoices, billing accruals, and client reporting
  • Familiar with contract schedules & contractual terms and have the ability to execute against them

Additional Duties

  • Ensure adherence to corporate guidelines and policies
  • Manage &/or participate in periodic ad-hoc projects as required by Director, Client Delivery

Position Requirements:

Basic qualifications include:

  • 5 + years of managing a complex RPO client account
  • Bachelors Degree or 5+ years of equivalent work experience required

Additional qualifications include:

  • PHR, SPHR, PMI or similar disciplines preferred
  • Bachelors Degree or higher education preferred
  • Pharma industry knowledge preferred
  • Supply Chain Management preferred
  • Direct sourcing management
  • Agency management
  • Process control
  • Data control and integrity enforcement
  • Stakeholder management - develop strong relationships with senior stakeholders
  • Satisfaction survey management and response
  • Ability to rely on experience and judgment to plan and accomplish goals
  • Experience in resolving conflicts and gaining cooperation among peers, staff and client
  • Experience in researching complex issues and developing recommended actions
  • Management skills based on several years of experience preferably in a matrix based environment
  • Ability to build strong, effective relationships as a leader, team member, and Randstad resource
  • Ability to provide excellent customer service to both internal and external customers
  • Strong business acumen, hardworking, high integrity and a strong desire to succeed
  • Effective interpersonal and written communication skills
  • Superior consulting, leadership, management, interpersonal and mentoring skills
  • Capable of working independently in a self-directed capacity, as well as in a team environment
  • Strong people leadership capability

Get to know us and find out "What More Could You Do" at Randstad.


Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.