director, client delivery in charlotte

jennifer gauntt, randstad sourceright usa
job type
Market related
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job details

charlotte, north carolina
job category
job type
Market related
reference number
jennifer gauntt, randstad sourceright usa
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job description

The Director, Client Delivery will support the Manager, Talent Delivery as needed to monitor account staff in a matrix based environment to ensure the client's staffing requirements are met.

General Duties:

Account Portfolio

  • Ensure client service delivery is cost effective and has an infrastructure in place to support both internal and external customers.
  • Promotes positive relationships and strong partnerships for the benefit of the organization.
  • Proactive insight to identify opportunities to create efficiencies, add value and expand support provided.
  • Responsible for overall P&L including forecasts.
  • Responsible for ensuring all accounts meet SLAs and customer satisfaction targets.
  • Develop content and lead presentations for business and partnership reviews both internally and externally.
  • Will manage a combined portfolio of up to $50 million in revenue.
  • Keep up to date on new/innovative methodologies needed to support Clients.
  • Implement programs to ensure attainment of the business plan for growth and profit.
  • Manage expenses including maximization of recruiter productivity by assigning full work load to ensure sufficient billable hires.
  • Validate that all contract schedules are signed updated & maintained in contract centralized location.
  • Familiar with contract schedules & contractual terms with the ability to execute against them.
  • Assure that assigned areas of responsibilities are performed within contract targets to achieve revenues and control expenditures.
  • Ensure services are billed and collected within contract terms.
  • Responsible for overall account compliance to EEO & Diversity standards.

Staff Development

  • Coach and mentor direct reports in their development and provide mentorship to assist with reaching their goals to ensure staff retention.
  • Establish metrics, goals and expected performance levels for overall team productivity and provide feedback and coaching to direct reports where appropriate.
  • Provide training where necessary on the appropriate skills and techniques; Participate in HR regular training initiatives to gain understanding & capability to manage first level HR support / Employee Relations issues covering: performance management, time and attendance, policy interpretation, etc.
  • Effectively manage and document performance and disciplinary actions as needed.

Additional Duties.

  • Set specific account guidelines and policies as required.
  • Ensure adherence to corporate guidelines and policies
  • Ensure team members conform to client and RSR processes and quality procedures as defined
  • Define, manage, and lead special projects necessary to enhance our service offering to existing and anticipated clients.
  • Perform other duties as directed by Vice President, Client Services

Position Requirements:

Basic qualifications include:

  • Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required
  • 5 - 7+ years of related business, recruiting and operational leadership and demonstrated successes within a complex organization
  • 3+ years of experience managing and directing professional recruiters within a client service role
  • Documented support from direct manager and meets Internal Mobility This and more information about Career Development at RSR - RPO can be found on our OpCo page on Randstad Connect.

Preferred qualifications include:

  • MBA preferred in related field
  • PHR, SPHR, PMI or similar disciplines preferred
  • Experience managing a P&L, including forecasting
  • Six Sigma
  • Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute
  • Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization
  • Superior consulting, leadership, management, interpersonal and mentoring skills
  • Detail oriented with a concern for quality expressed by continually. initiating system and process improvements
  • Management skills based on several years of experience preferably in a matrix based environment

Randstad Sourceright is an Equal Opportunity Employer and makes all employment decisions based solely on the basis of qualifications and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status or any other legally protected group status.

Get to know us and find out "What More Could You Do" at Randstad

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled 

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.