project manager in birmingham

posted
contact
randstad sourceright
job type
permanent
apply now

job details

posted
location
birmingham, west midlands
job category
Other
job type
permanent
reference number
799
contact
randstad sourceright
apply now

job description

job purpose: 

Directing and managing large size multi-country/regional implementation projects.

The Program manager works independently  and deals with senior level stakeholders, workers and or profiles. The program managers overseas multi projects and steers projects managers and/or is responsible for the team’s resource planning. The program manager is a recognized subject matter expert, works on strategic level and can oversee and advise on complex issues. Within the team and to the wider organisation the program manager acts as a mentor, onboard and trains new colleagues, leads meetings and designs business processes and oversees  SLA and KPI target settings.

responsibilities: 

Develops and/or delivers a plan for a specific area of responsibility by managing others.

  • Aligns and steers internal and external clients and stakeholders and leads the design of the project plan.
  • Works with the Work Stream Leads, facilitates their activities if relevant, for the delivery of the services sold.
  • Takes ownership of the implementation and leads the involved resources.
  • Is the first point of escalation for client and senior stakeholders.
  • Manages the activities of the project related implementation team.
  • Provides mentorship to new team members as well as cross-training to other teams.
  • Coordinates multi projects and responsible for resource planning.
  • Manages project managers and support their development by coaching and leading by example.

Client & Customer Management (External)

  • Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers.
  • Attends sales presentations with senior management and sales staff in the capacity of Subject Matter Expert (SME) for complex MSP/RPO implementations.
  • Engenders strong business relationship with relevant stakeholders.
  • Acts as SME in case of escalations, stabilizes situations and advises in complex issues.

External Communications

  • Develops and/or delivers a plan for significant aspects of external communications with guidance from senior colleagues.
  • Serves as the lead point of contact for RSR EMEA for assigned implementations.
  • Maintains a positive business relationship and works to increase revenue opportunities through outstanding customer service.
  • Liaises with key stakeholders to define and a strategic map for the end-2-end resourcing process (front office/back office).
  • Participates in sales activities for international MSP/RPO opportunities to ensure selling a viable solution.
  • Most senior Client Stakeholder Management, reports to an Internal Executive Stakeholder board.
  • Provides regular status reports to the Implementation Director and RSR senior stakeholders.
  • Provides pre-bid consultation to senior management and sales staff regarding implementation costs, policies and procedures.
  • Produces guidelines, best practices and toolkits for technical and functional implementation of a MSP or RPO solutions.
  • Contributes to the business development of the client by identifying additional revenue streams – relays information to the responsible operation leader.

Project Management

  • Manages and delivers required outcomes for a portfolio of projects while reporting to senior colleagues.
  • Program management and facilitation of a cross border multi-site implementation.
  • Project Management for MSP or RPO implementations dependent on scale.
  • Develops and installs billing and reporting solutions in accordance with clients offering and contractual commitments. Supports solution through to steady state.
  • Provides field consultation to ensure awareness, service practices and procedures, and the nurturing of client relations.
  • Is SME regarding project management.

Experience

  • Should have substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level.
  • Experience in Project Management/Implementation within a multinational organization, including integration, resource, risk and scope management.
  • Experience in implementing MSP/RPO and/or VMS accounts including technology.
  • Demonstrated ability to drive with passion for quality solutions and results.
  • Demonstrated ability to lead a cross-functional team of individuals by demonstrating excellent people management skills in the areas of coaching, feedback and development.
  • (HR) Change Management experience gained in an international business environment is required.
  • Demonstrated ability to review ongoing and proposed programs and projects to identify opportunities for reuse and process improvement.

Qualifications

  • Project management certification desirable (PMI, PRINCE2, IPMA or similar).
  • Computer literate - proficient in a wide variety of MS Office programs (Word, Excel, Project, Visio, PowerPoint).
  • Experience of using and in-depth understanding of ATS, VMS or similar recruitment or HR systems.

Knowledge

  • Knowledge of project management.
  • Understanding of the principles and frameworks of successful project management.
  • Understanding of project delivery and acceptance processes within a fast-paced business environment.

Location may be flexible depending on clients and location.