global client service director in london

posted
contact
randstad sourceright
job type
permanent
apply now

job details

posted
location
london, greater london
job category
Other
job type
permanent
reference number
641
contact
randstad sourceright
apply now

job description

Purpose of the job:

Developing and leading an effective client management proposition. Focusing on providing strategic direction and operational leadership of a Key Client Account within a region. Driving additional business opportunities, leading and motivating a team and ensuring clients receive added value and strategic level expertise.

 

Know How:

  • Provide strategic leadership for the Account Management team within the specific regional area.  
  • Key contact for all senior clients across nominated accounts
  • Responsibility for the account development strategy
  • To develop operational best practice and excellence across multiple client sectors and stakeholders both internally and Client Side
  • Develop a long-lasting relationship with the clients
  • Establish and maintain an effective contact chain, extend our services within the client in co-operation with the Account Director promote new business opportunities to the client (e.g. cost savings, process improvement)
  • Review (quarterly business review) regularly our services with the client
  • Ensuring all business information is cascaded in a timely way to drive employee engagement and understanding of  their value and role within RSR EMEA
  • Identification and selection of effective staff to meet service delivery commitments.
  • Identifying talent and creating opportunities for development; using individual development plans to drive these opportunities and performance.
  • Coach and mentor teams in their development and provide mentorship to assist with reaching their goals.
  • Demonstrating inspirational Leadership and leading by example.
  • Provide regular communication to teams to update them on market developments, business priorities and performance of the allocated accounts to create a positive working environment.
  • Identification and selection of effective staff to meet service delivery commitments.

 

Problem Solving:

  • Coaching and developing the team to develop their potential, to support individuals and drive performance and behavior using the competency framework and KPI’s to aid and drive performance and retention
  • Ensuring all people management processes are carried out in line with company policy
  • Proactively managing employee turnover
  • Ensure the team participate in continuous improvement activities in order to maintain their levels of expertise, market knowledge and awareness of future trends.
  • Assess/survey quality of work delivered by teams, based on specific client feedback and develop action plans for individuals needing improvement to ensure performance targets are met.

 

Accountability:

  • Creating and driving initiatives to improve commerciality and profitability across all areas of the business
  • Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate.
  • Responsible for delivering financial performance as defined by annual nominated accounts budgets
  • Determines account objectives, metrics, goals and expected performance levels consistent with business strategies
  • Monitor hiring and promotional activity within accounts to insure compliance with company policy and standards.

 

Key Relationships:

Internal: Randstad Sourceright operational teams, colleagues in Shared Services, colleagues in Business Development and Implementations and support functions,

 

External: third party providers, client stakeholders, vendors

 

Qualifications:

  • Business related postgraduate qualification or equivalent relevant business experience

 

Knowledge & Skills:

  • Knowledge of recruitment systems such as ATS, VMS’ and CRMs
  • Microsoft Office (Excel/PPT/Word/Gmail)
  • Excellent communications, influencing and negotiations skills
  • Ability to devise and control realistic budgets and keep track of income and expenditure
  • Detailed knowledge of own business area and the associated internal processes.
  • Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing.
  • Evidence that you can work well under pressure
  • Evidence that you are an excellent team player and that you can also work alone.

 

Experience:

  • Solid experience of people management and leadership in a results driven environment.
  • Experience of managing and motivating teams
  • Experience of working in the recruitment industry managing international complex and sizeable client accounts in either contract or permanent recruitment
  • Ability to liaise with all levels of management, in particular Director level, both internally and client-facing.
  • Ability to develop and deliver business plans and strategies.
  • Demonstrated ability rely on experience and judgment set and meet goals and deadlines.
  • Proven experience of developing relationships working at a strategic and operational level.
  • Previous experience of negotiating and managing commercial budgets.  Experience of people management in a business results driven environment