business transformation manager in london

randstad sourceright
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job details

london, greater london
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randstad sourceright
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job description

What does work mean to you? Are you realizing your potential and helping others do the same?


At Randstad Sourceright, our people are our greatest innovation. We recognize the value of every individual and our clients, candidates and colleagues sit at the heart of everything we do. For us, this means making work meaningful every day.


We have ambition with a purpose so if you’re not just looking for a job, but a purposeful, progressive and satisfying career, join us! Let’s make work meaningful together.


We’re looking for a 

Transformation Manager, MSP


your typical day includes

working with a newly won leading financial services MSP client, the Transformation Manager will be responsible for formulating the continuous improvement roadmap and implementing operational changes. This may include deploying process improvements to improve performance, implementing enhancements to the operating model in order to ensure Randstad Sourceright keeps the client brand and service vibrant, introducing innovative resourcing/talent tools and technologies to improve stakeholder experience and maximise solution efficiency.

your focus will be to

  • Assessing where key gaps exist in current service delivery which could undermine the security and tenure of client relationship
  • In-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data
  • Anticipating future service delivering requirements through analysis of market trends and client expectations
  • Overseeing high quality delivery of strategic initiatives into client
  • Utilising reporting performance data to anticipate and highlight impact, acting in an early warning capacity
  • Overseeing strategic initiatives with the goal of ensuring contract expansion and client retention
  • Identifying, project managing and implementing continuous improvement projects across a broad portfolio of recruitment dimensions, ensuring that maximum value was returned to both the client and RSR
  • Working collaboratively with a broad range of client groups, recruitment technology providers and agencies to ensure the MSP solution meets constantly changing client needs 
  • Monitoring, translating and adherence to client policies including but not limited to training of team 
  • Supporting/inputting into budgeting and forecast process
  • Devising and control project plans to ensure successful deployment of strategic initiatives listed above
  • Creation of Quarterly Business Review documentation and attendance at meetings

what you will need

  • Expertise in a similar role within the MSP or RPO sector
  • Experience of using data analytics in a recruitment setting
  • Proven experience acting as a strategic and trusted ‘partner’ to the client and internal operations teams
  • Experience in defining and leading special projects necessary to enhance the service offering to the client
  • Ability to design and deliver project plans and successfully manage execution
  • Excellent communications, influencing and negotiating skills
  • Strong excel knowledge 
  • You can be based remotely but must have a willingness to travel regularly within the UK (for presentations, workshops…) 

why we love what we do and we think you will, too:


  • we are recognized as an industry leader that invests in its people, solutions, innovation and capabilities to drive business and client success - this makes us a star performer on the Everest Group PEAK matrices
  • our leaders are inspiring us to do our best for our clients, candidates and colleagues
  • we value open communication and feedback and are proud to be an Open Company on Glassdoor, consistently outperforming our competitors
  • we empower our people through great conversations - not static performance reviews - to position them for success
  • we offer a transparent career pathing framework, training opportunities and a recognition program to celebrate outperformance
  • we strive to be ahead of the pack and invest in new HR technology and knowledge
  • doing business globally is important to us so we foster global talent mobility, international secondments, and inter-cultural training and experiences


A job description can only tell you so much...hear from our people on what work means to us.


about Randstad Sourceright

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies execute on strategy, improve business agility and place them in a position for growth. Randstad Sourceright’s experience encompasses all facets of talent acquisition for permanent employees and the contingent and contractor workforce. Our solutions span recruitment process outsourcing (RPO), managed services programs (MSP) and integrated talent solutions. For more information, see