business transformation lead in london

randstad sourceright
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london, greater london
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Human Resources
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randstad sourceright
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job description

Business Transformation Lead

Department: Randstad Sourceright EMEA

Location:       London

Reports to:    CSD

Direct reports: TBC


Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Randstad Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions. Randstad Sourceright offers solutions across the in the Europe, Middle East and Africa (EMEA) region.

Purpose of the job:

This position is responsible for driving transformational change within one of our clients through the implementation of new products, deploying process improvements and enhancing the operating model in order to ensure RSR keeps the client vibrant and in line/ahead of the market.    This will effectively be running and operationalising a continuous improvement programme.

The role holder will act as a key interface between the Talent Innovation Centre (TIC) and the Operations teams by ensuring that the products and concepts curated by the TIC are ‘operationalised’ to deliver benefits to the client.   

The Business Transformation Lead will be charged with helping ensure RSR stands out as a transformational lead for the account.  It will be this person’s responsibility to ensure appropropriate feasibility studies are conducted in conjunction with the client.

This person will ensure that the account is operationally excellent in terms of adhering to KPIs/SLA, commercials, compliance, adherence to legislation, ie GDPR lead

Ensuring talent attraction strategies are regularly reviewed, updated, and operationalised

Know How:

    • Expertise in talent acquisition
    • Act as a strategic and trusted partner to the client and RSR operations teams
    • Demonstrate inspirational leadership using regional market & Industry knowledge
  • Define and lead special projects necessary to enhance the  service offering to the client
  • Ability to design and deliver project plans and successfully manage execution
  • Ensure the Operational team work on continuous improvement activities in order to maintain required level of service to the client
  • Collaborate with appropriate  resources as necessary to achieve goals/objectives
  • Excellent communications, influencing and negotiations skills
  • Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing
  • Experience of influencing teams
  • Experienced in partnership

Problem Solving:

  • Assess where key gaps exist in current service delivery which could undermine the security and tenure of client relationship
  • Anticipate future service delivering requirements through analysis of market trends and client expectations
  • Oversee high quality delivery of strategic initiatives into client
  • Oversee strategic initiatives with the goal of ensuring contract expansion and client retention


  • Own the plan to executive the deployment of the TIC’s suite of offerings across the client (execution will be in partnership with the operational leadership teams)
  • Work with COO and Business Concepts team to build and deploy a Standard Operating Model across the EMEA region
  • Devise and control project plans to ensure successful deployment of strategic initiatives listed above

Key Relationships:

Internal: Randstad Sourceright operational teams - on and offsite

External: client stakeholders, third party providers and channel partners / vendors


  •   Intellectual Strength:

Randstad leaders leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities

  •   Agility

Randstad leaders proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks

  •   Excellent Execution

Randstad leaders drive excellent execution by setting up robust processes to execute strategies, and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution

  •   Lead

Randstad leaders enable teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts. They set high standards and provide the support people need.

  •   Connect

Randstad leaders identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flexworkers) that represent a mix of backgrounds, insights and perspectives

  •   Partner

Randstad leaders build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onside