business transformation lead in london

randstad sourceright
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job details

london, greater london
job category
Human Resources
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randstad sourceright
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job description



Randstad Sourceright (RSR) is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Randstad Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Total Talent Solutions.




This exciting new role is responsible for operational excellence and driving transformational change to ensure the service provided to the Aviva evolves through the implementation of new products and services to keep the account and solution ahead of the market.


The role holder will be responsible for a broad range activities but principally formulating the continuous improvement roadmap and implementing operational changes such as deploying process improvements to improve performance, implementing enhancements to the operating model in order to ensure RSR keeps the Aviva brand and service vibrant, conducting agreed feasibility studies, introducing innovative resourcing/talent tools and technologies to improve stakeholder experience and maximise solution efficiency.


This role will act as a key interface between RSR’s Talent Innovation Centre (TIC) and Aviva where you will be given access to a “kit bag” of market leading concepts and products and be responsible for embedding these within the operations team. In addition, the role would also be accountable for identifying and researching new market offerings relevant to the service.


This role holder will be central to operational excellence for both onsite and off-site teams supporting the account, ensuring delivery is managed in the most efficient and consistent manner at all times; whilst constantly reviewing processes and procedures to make sure they are effective and efficient and monitoring legislation, compliance, commercials and SLA’s.


This role has an intentionally broad scope and would attract and suit individuals with developed project skills and someone who’s an innovator and change agent within talent acquisition sector. 


 Know How


  • Expertise in talent acquisition
  • Act as a strategic and trusted partner to the client and RSR operations teams
  • Demonstrate inspirational leadership using regional market and industry knowledge
  • Define and lead special projects necessary to enhance the service offering to the client
  • Ability to design and deliver project plans and successfully manage execution
  • Ensure the operational team work on continuous improvement activities in order to maintain required level of service to the client
  • Collaborate with appropriate resources (both internal and external) as required to achieve goals/objectives
  • Excellent communications, influencing and negotiations skills
  • Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing
  • Experience of influencing teams
  • Experienced in partnership


Problem Solving


  • Assess where key gaps exist in current service delivery which could undermine the security and tenure of client relationship
  • Anticipate future service delivering requirements through analysis of market trends and client expectations
  • Oversee high quality delivery of strategic initiatives into client
  • Oversee strategic initiatives with the goal of ensuring contract expansion and client retention



  • Own the plan to executive the deployment of the TIC’s suite of offerings across the client (execution will be in partnership with the operational leadership teams)
  • Work with COO and Business Concepts team to build and deploy a Standard Operating Model across the EMEA region
  • Devise and control project plans to ensure successful deployment of strategic initiatives listed above


Key Relationships


Internal: Randstad Sourceright operational teams - on and offsite

External: client stakeholders, third party providers and channel partners / vendors




  • Intellectual Strength - Randstad leaders leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities
  • Agility - Randstad leaders proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks
  • Excellent Execution - Randstad leaders drive excellent execution by setting up robust processes to execute strategies, and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution
  • Lead - Randstad leaders enable teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts. They set high standards and provide the support people need.
  • Connect - Randstad leaders identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flexworkers) that represent a mix of backgrounds, insights and perspectives
  • Partner - Randstad leaders build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onside