business improvement manager in budapest or birmingham sscs

randstad sourceright
job type
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job details

budapest or birmingham sscs
job category
Human Resources
job type
reference number
randstad sourceright
apply now

job description

Business Improvement Manager


Department:                        Randstad Sourceright EMEA Operations

Location:                               Budapest or Birmingham Recruitment Centre

Reports to:                           Business Improvement Director

Direct reports:                     N/A




Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions. Randstad Sourceright offers solutions across the in the Europe, Middle East and Africa (EMEA) region.


Purpose of the job:


Operational RSR lead on to drive LEAN processes throughout the EMEA Recruitment centres and selceted front office teams within EMEA. To ensure appropriate knowledge transfer of LEAN practices within operational teams and to lead on the continued drive of business improvement, transformation and performance initiatives throughout RSR EMEA.



Key activities:


Know How:


  • Translate strategy and and methodology as designed by Business Improvement Director
  • Support and deliver LEAN methodology in line with RSR LEAN Practices
  • Work with business improvement team to develop content and training for operational team
  • Ensure all necessary business improvement information is cascaded in a timely way to drive employee engagement and understanding of their value and role within RSR EMEA
  • Identify talent and create opportunities for development; using individual LEAN development plans to drive these opportunities and performance
  • Coach and mentor teams in their development and provide mentorship to assist with reaching their goals
  • Demonstrating inspirational Leadership and leading by example
  • Provide regular communication to teams to update them on market developments, business priorities and performance of the allocated accounts to create a positive working environment.
  • Identification and selection of effective staff to meet service delivery commitments



Problem Solving:


  • Coaching and developing the team to increase their potential, to support individuals and drive performance and behaviour using the competency framework and KPI’s to aid and drive performance
  • Ensure teams attend & participate in LEAN (and other) training requirements to aid in the embedding of LEAN practices
  • Ensure the team participate in continuous improvement activities in order to maintain their levels of expertise, market knowledge and awareness of future trends
  • Assess/survey quality of work delivered by teams, based on specific client feedback and develop action plans for individuals needing improvement to ensure performance targets are met




Supporting, creating and driving initiatives to improve commerciality and profitability across all areas of the business

Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate



Key Relationships:

Internal: Randstad Sourceright operational teams, colleagues in Recruitment Centres, colleagues in Business Development, Learning & Development,  Implementations and support functions,

External: third party providers, client stakeholders, vendors



LEAN Six Sigma, Yellow belt or above (or operational experience)

Business related postgraduate qualification or equivalent relevant business experience


Knowledge & Skills:


Knowledge of recruitment systems such as ATS, VMS’ and CRMs

Microsoft Office (Excel/PPT/Word/Gmail)

Excellent communications, influencing and negotiations skills

Evidence that you can work well under pressure

Evidence that you are an excellent team player and that you can also work alone.


Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing.




  • Solid experience of people management and leadership in a results driven environment.
  • Experience of managing and motivating teams
  • Ability to liaise with all levels of management, especially Director level, both internally and client-facing.
  • Ability to develop and deliver business plans and strategies
  • Demonstrated ability rely on experience and judgment set and meet goals and deadlines
  • Proven experience of developing relationships working at a strategic and operational level.
  • Experience of people management in a business results driven environment



360: Creative in thought and approach new cases with out-of-the box thinking.

Client focus: analyze the wishes and needs of the client (internal and external) and act accordingly, while taking into account the costs and benefits for own organization; continuously strive for their satisfaction.

Developing & coaching: focus on the continuous development of the team in order to better support Randstad group results and succession planning processes.

Diversity: Respect the diversity of individuals/nations/cultures and histories and easily adapt to cultural changes with interest.

Efficient implementation: implement actions within pre-determined timeframes and in accordance with specific plans.

Entrepreneurship: identify possibilities and opportunities for existing and new services and products and then acting accordingly, without being afraid to take balanced risks.

Impact: effective communication skills and the necessary self-confidence to create a strong impression.

Learning: Good listener and questioner and highly responsive with excellent ability to absorb information quickly

Networking: build and maintain relationships with appropriate networks of people.

Organizational sensitivity: recognize the influence and consequences of own decisions or activities on other parts of the organization, and recognize the interests of other parts of own organization.

Passion for results: actively focused on achieving results and objectives and willing to intervene if the results are not satisfactory.

Performance management: mobilize and help others to perform at their best at all times.

Planning & organizing: organize own work effectively by formulating objectives and planning activities, available time and energy, and focusing on the main issues and acute problems.

Promoting core values: actively promote and demonstrate Randstad’s core values Resilience: overcome obstacles and disappointments easily to achieve the best possible result at all times.

Social: Adapt to and work effectively with a variety of situations/individuals/groups and seek to act as a team.


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