associate functional expert in diemen

randstad sourceright
job type
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job details

diemen, noord-holland
job category
Human Resources
job type
reference number
randstad sourceright
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job description

job purpose

The Operations Expert provides an outstanding service from his/her expertise that is customer focused and drives improved organizational performance.



The responsibilities below enable you to achieve goals and to be successful in this role.


  • Advises managers how to apply a wide variety of existing procedures and precedents.
  • Advises internal customers.
  • Signalling and advising management about the expertise and developments within the expertise.
  • Handling specialist questions within the expertise and giving advice.
  • Providing professional knowledge and knowledge of processes/ resources/instruments of the expertise (knowledge sharing).


Needs Assessment

  • Investigates questions related to existing programs, processes and procedures.
  • Translates the demands of customers (internal and external) into products and services.


Project Management

Supports others by performing prescribed project management activities following existing procedures.

  • By implementation of products and services in the business (making an implementation plan; coordinating and monitoring the implementation, internal and external information transfer by manuals, brochures and user training).
  • Making proposals for and making improvements in the workforce processes and the expertise of the organization (f.e. updating and maintaining an Implementation plan).
  • First point of contact for organization regarding expertise.


Data Collection & Analysis

Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.

  • Should modify and review reports as needed/requested by stakeholders to validate applicability.
  • Prepare and create scheduled and ad hoc reports.
  • Create presentations containing data to agreed specifications.
  • Consolidate and integrate client data for the production of specific reports.
  • Maintain and review data-set as required, working to ensure data quality, highlighting and addressing discrepancies, giving advice and providing solutions.  Pro-active in recommending improvements in the usage of tools and the existing data management processes.


education & experience

 General Education

  • University or equivalent professional & intellectual ability


  • Experienced practitioner able to work unsupervised.
  • Experience within the RPO/MSP industry and/or within specific expertise.
  • Experience with reporting and vendor management/application tracking systems, CRM databases and analytic tools.
  • Excellent Microsoft Office/google for business applications skills.
  • Experience of working in a matrix organization.
  • Experience of working in fast growing projects and a changing environment.