job details posted 30 July 2018 location singapore job category Human Resources job type permanent reference number 234 contact randstad sourceright apply now email this job print job description Job title:Account Manager - RPOScope:Responsible for providing the client with a specialistrecruitment solution based on their service offering.Responsible for managing the onsite team, reporting back toclient and RSR key stakeholdersReporting to:Client Services Manager or DirectorJob purpose:To achieve business targets through: Providing leadership in managing operations Developing, supporting and motivating teams Main accountabilities:The main accountability areas for this position are:a) Key stakeholder managementb) Operations managementc) People managementa) Client managementKey activities: First point of contact for client and first escalationpoint for any daily operational issues Proactively engaging with the client to understandrecruitment needs and drivers to ensureappropriate resourcing strategies are aligned andput in place and forecasting is achieved Ensuring onsite team is meeting internal and clientKPI’s & SLA’s Develop and refine client processes and procedures,identify areas for improvement and implementsolutions needed to streamline work-flow andincrease operating efficiency Responsible for meeting customer satisfactiontargets Ongoing account development and up-selling fromexisting solution and engaging with necessaryRandstad colleagues Managing ad-hoc project based work and reportingto benefit the smooth running of the client account Prepare activity reports to support effectivemanagement of information reporting.b) Operations managementKey activities: Analyse recruitment demand, recruitment servicesand delivery costs to identify where improvementscan be made in quality and productivity and ensuretargets are met. Maintain external networks with industryassociations, government bodies, networkingevents and others, to obtain market information. Developing and maintaining internal RSROperations and Infrastructure networks. Manage financial and administrative processes inaccordance with company policies, standards andprocedures to support day to day management ofthe business. Resolve escalated commercial and contractualissues or complaints, if needed and in line withcompany policy. Comply with internal processes at all times c) People managementKey activities: Lead and manage the recruitment and induction ofconsultants to ensure business resource plans havebeen achieved. Provide leadership, coaching and support to teamsand consultants to ensure that they perform to themaximum of their abilities. Assess and address training needs of staff tosupport personal development plans. Provide regular communication to staff to updatethem on market developments, business prioritiesand to create a positive working environment. Provide regular and constructive feedback to staff. Conduct team meetings to promote teamwork, set &prioritize goals and inform on company updates.Key Performance Indicators:The following indicators are suggested to monitorperformance and can be used to identify problem areas: Achievement of Contract performance KPIs Client satisfaction Contract P&L performance to budget Employee EngagementCompetencies:The key competencies for this role include:Strong Concepts1. Commercial acumen2. Client focusBest People3. Team leadership4. Performance management5. Developing and coaching6. Resilience7. Work under pressureExcellent Execution8. Passion for results9. Commercial drive10. Team working11. Efficient implementationSuperior Brands12. Promoting core values13. GenuinenessKnowledge, skills and experience: Expertise within the sector or business line Proven results as a Manager and\or Team Leader Business management experience Something is wrong with this module