program director ict - singapore in changi

randstad sourceright
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randstad sourceright
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Job Summary:
We are now looking for an ICT Program Director, who will be driving large and complex digital projects and
engagements towards one of Ericssons customers. You will drive solution definition, design and implementation
leveraging industry best practices and Ericsson knowledge and capabilities. You will be responsible for the
overall solution, the overall cost estimation, and the delivery model (mix of on-shore, near-shore and off-shore
In this role, you will be supporting the COM for Digital and the Key Account Manager with your extensive ITC,
Digital and Telecom knowledge. You will be responsible for actively seeking to improve Ericsson business
objectives. Once the deal is won, you will be the head of the deliver, until the complete fulfillment of the contract,
ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with
consideration to customer satisfaction and Ericssons business objectives since these programs often have
visible impact on the Business Unit and corporate results. 
You will be accountable for Contract fulfillment, managing complex integration, transformation, and digital
programs, actively seeking to improve top and bottom lines with consideration to customer satisfaction 
You will have overall responsibility for CSR and CFR core-3 team in large and complex customer business
Ensure alignment of the customer solution with Ericsson portfolio strategy 
Responsible for dimensioning, and scoping of the customer solution 
Ability to identify potential sales opportunities/add-on sales 
Set-up, manage and deliver the program as defined in the program specification 
Drive the scope definition, cost calculation and planning for different players e.g. internal 3PPs or Consultant 
Translate, analyze, and define customer requirements 
Manage operational relationships with the customer 
Manage the program operational relationship with the customer to achieve a high level of customer satisfaction 
Be responsible for the contract execution strategy and risk exposure 
Manage contract changes and/or amendments during the contract execution 
Secure delivery compliance to both contractual and business case requirements 
Drives the assigned solution team by definition of the total customer solution
Key Qualifications:
Education: Bachelors Degree in Business
Minimum years of relevant experience: Multi-year international experience in Telecom and business
management in highly complex customer engagements is required
To be successful in this role, you must have:
7 + years of experience, from within the Systems Integration Industry (consulting or Systems Integration) on
driving transformation and/or digital programs or projects of high complexity 
Must have proven record of accomplishment in leading Telco type of Integration Engagements, at least 5 years
of experience leading complex digital Projects/Programs; 

At least 5 years of experience using agile methodologies (Scrum, Lean, Kaban, Safe or PMI); 
Well proven ability to transform customer requirements and expectations at a high level into a solution that
Ericsson can realize as a customer engagement. 
Strong financial knowledge/training. 
Highly developed working knowledge of business process, including tender and sales 
Excellent Consulting skills with a proven record of accomplishment as a customer focused Senior Consultant. 
In depth knowledge of the telecom industry, including a thorough understanding of economic/
commercial/political issues affecting the industry. 
Excellent Leadership abilities proven through line manager or other comparable positions. 
Proven ability to drive team engagements in a tough and time sensitive environment. 
Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems,
organizing work, and planning actions. 
Strong ability to interact at the senior level; must have superior communication skills to influence others and
meet deadlines while building strong relationships both internally and externally.