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iot customer solution manager in changi

randstad sourceright
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Customer Service & Call Center
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randstad sourceright
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job description

Job Summary:
The Device Connection Platform (DCP) is a cloud based connectivity management offering for telecom
operators to addresses Internet of Things (IoT) business opportunities. The platform is offered as a service by
Ericsson to our operator channel partners which in turn sell managed connectivity services based on DCPs
capabilities to their enterprise customers. The telecom operators are the only channel to sell the DCP based
services. DCPs business model relies on a revenue share percentage of the operator sales.
The number of operators planning or being onboarded to DCP is growing especially in Asia. Due to the revenue
share business models we are very interested that the operators are making best use of the DCP service. The
solution connecting DCP with their Network needs to be performant, scalable and allowing that the full-service
scope of DCP can be used. In addition, we are interested to support our operators to acquire new business and
help them in selected cases to answer RFx from enterprises customer. In selected verticals we engage directly
with global enterprises to convince them of the benefits of DCP and bring them as sales leads back to our
operator customers.
 Discuss & design the solution once the operator has decided to onboard to DCP
 Manage the new requirements coming up from the operator and their enterprise customers and
primarily try finding solutions where the existing service would be sufficient to fulfill customers’
 Design & clarify the solution for additional services DCP offers
 Support operators in answering RFx which they receive from enterprise customers
 Technical engagement with possible enterprise customers we want to bring back to operators as sales
 Engagement with identified partners to strength the ecosystem around DCP and the DCP operator
The DCP service is delivered by a multitenant cloud solution hosted globally with deployments in US,
Europe, Middle East, China and Southeast Asia. The solution is comprised of an own developed IT system
including several 3PP products and an entire Ericsson core network (i.e. Cloud Infrastructure, vEPG, UDC, etc.). In
addition, our service also includes 24/7 support and a fulfillment function to implement complex enterprise
onboardings and other service requests.
Key Qualifications:
Education: Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer
Engineering or equivalent
Minimum years of relevant experience: 7+ Years
To be successful in this role, you must have:
 Domain knowledge (packet core, IP network design, eSIM solution integration, telecom billing,
provisioning & billing business processes at telecom operator)
 Value argumentation skills (customer/brand/portfolio)
 Relationship building

 Stakeholder Management (at customer & internal side)
 Commercial awareness
 Problem solving & conflict resolution
 Conflict resolution
 Highly developed personal traits including self-awareness, self-regulation, social skills, empathy and