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account manager in singapore

randstad sourceright
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job details

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randstad sourceright
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job description

Responsible for providing the client with a specialist recruitment solution based on their service offering. Responsible for managing the onsite team, reporting back to client and RSR key stakeholders


Reporting to:

Client Services Manager or Director


Job purpose:

To achieve business targets through:

  • Providing leadership in  managing operations
  • Developing, supporting and motivating teams


Main accountabilities:

The main accountability areas for this position are:

  1. Key stakeholder management
  2. Operations management
  3. People management 


1.Client management

Key activities:

  • First point of contact for client and first escalation point for any daily operational issues
  • Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved 
  • Ensuring onsite team is meeting internal and client KPI’s & SLA’s
  • Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency 
  • Responsible for meeting customer satisfaction targets
  • Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues
  • Managing ad-hoc project based work and reporting to benefit the smooth running of the client account
  • Prepare activity reports to support effective management of information reporting. 


2.Operations management

Key activities:

  • Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met. 
  • Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information. 
  • Developing and maintaining internal RSR Operations and Infrastructure networks. 
  • Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.
  • Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.
  • Comply with internal processes at all times


3.People management

Key activities:

  • Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.
  • Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.
  • Assess and address training needs of staff to support personal development plans.
  • Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment.
  • Provide regular and constructive feedback to staff.  
  • Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.