operations officer in krakow

randstad sourceright
job type
apply now

job details

krakow, małopolskie
job category
Human Resources
job type
reference number
randstad sourceright
apply now

job description

Job purpose

The operation officer supports the business with the correct  expertise and skills and provides support to customer programs, their stakeholders and on- and off- site colleagues. Support means  handling more complex, not standardized, issues which requires in depth knowledge of the systems and processes and administrative tasks regarding MSP and RPO programs.



The responsibilities below enable you to achieve goals and to be successful in this role.


Client & Customer Management (External)


Carries out prescribed client management activities and provides support to others by following existing procedures.

  • Should support activities related to HR processes.
  • Perform system activities for clients and candidates.
  • Process mutations and monitor time limits.
  • Manage questions and issues from users and clients to support the organization.
  • Work with colleagues to solve issues; ownership for finding answers.
  • Support customers with expertise against SLA requirements.
  • Provide friendly and responsive support.




Pre-Screening & assessment process:

  • Should schedule and conduct assessments with potential candidates.
  • Obtain benefits package information candidates.

Carry out background checks.

Interview & selection process:

  • Should schedule interviews for hiring managers and arrange travel logistics.
  • Distribute interview package.
  • Reject candidates.


 Offer management:

  • Should create and send out offer packages based on the input from the Recruiter.


Onboarding process:

  • Should reference checks.
  • Provide standard information on relocation topics.
  • Schedule onboarding.
  • Send orientation material.


Client and candidate management:

  • Should execute satisfaction surveys.




The competences below drive the behavior to perform in line with  your responsibilities.


Randstad Sourceright Key competencies


Drive for Results

Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, improves performance; for example, enhancing and improves the efficiency and effectiveness of processes.


Customer Focus

Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, corrects problems; for example, communicating with customers regarding expectations, to monitor delivery and satisfaction.


Quality oriented

Works with guidance (but not constant supervision) and proposes and takes action to  increase the quality of products and services.


Commercial Acumen

Applies understanding of the business environment and objectives to develop solutions with guidance but not constant supervision.





Job specific competencies



Maintains control of their emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example: by dealing well with ongoing business stress.


Attention to Detail

Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, checks own work; for example, using systems such as checklists to ensure accuracy.


Technical Support

Works with guidance (but not constant supervision) to identify and diagnose technical problems, then resolve those problems by choosing the best authorized solution.


Analytical Thinking

Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees basic relationships; for example, identifying simple cause and effect, or if-then relationships.


Education & experience


General Education

  • High School / FE College



  • Administration experience in (preferably) human resources or service center
  • Excellent Microsoft Office / google for business applications skills
  • Preferably with Applicant Tracking System
Something is wrong with this module