subject matter expert - ops support in kuala lumpur

randstad sourceright
job type
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job details

kuala lumpur, wilayah persekutuan
job category
Human Resources
job type
reference number
randstad sourceright
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job description

job title: subject matter expert - ops support


Job scope:

You are responsible to work closely with consultants from Randstad Australia in conducting a health and safety consultation - follow ups with candidates. Daily interaction between clients and candidates are required to enhance the smoothness of the consultation process - to ensure that KL and Australia team are aligned.

Reporting to:

Team lead or team manager

Main accountabilities:

  • Ensuring the delivery of the tasks given are well-managed and completed within the given time-frame.
  • Leading an audit project - Operation health and safety (OH&S/WHS/NSW) compliance
  • Making daily calls to Australian candidates for follow ups on their health and safety consultation.
  • Checking on candidate OHS status to make sure that they completed their initial health and safety consultation.
  • Assisting candidates in solving the issues that they are facing - either related to candidate care or health and safety concern.
  • Working with Australian consultants team to secure a smooth operation of health and safety placement.
  • Managing and own relationships deemed essential to execute specific work streams assigned - including internal and external relationship.
  • Supporting project based or any ad hoc tasks when required - preparing slides, checking candidate placement status or assisting any admin tasks.

Knowledge, skills and experience:

  • Flexible in working hours
  • 1 year experience in customer service/fresh graduates are welcomed
  • Good command of English - in writing and speaking
  • Able to demonstrate ability in solving problems, critical thinking in providing new solutions, strong time management in managing high volume of tasks and self-motivate
  • Strong business/client engagement skills
  • High level of competence with MS office especially in excel


Culture and Benefits: 

Aside from highly competitive salary, you will have access to medical insurance and a structured individual development plan to fast-track your career. You will also have the pleasure of working in a very friendly, close-knit team with regional and global exposure. As a large organization there is plenty of career opportunities for you to move around internally and across our businesses in APAC. 


If you or anyone you know would be interested for this opportunity and would like to know more, please reach out and drop me an email at for a confidential discussion! 

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