account director/manager - malaysia in kuala lumpur

posted
contact
randstad sourceright
job type
temporary
apply now

job details

posted
location
kuala lumpur, wilayah persekutuan
job category
Human Resources
job type
temporary
reference number
198
contact
randstad sourceright
apply now

job description

Job title: Account Director- RPO

Scope:

Responsible for providing the client with a specialist recruitment solution based on their service offering. Responsible for managing the onsite team, reporting back to client and RSR key stakeholders


Reporting to:

Client Services Manager or Director


Job purpose:

To achieve business targets through:

  1. Providing leadership in  managing operations
  2. Developing, supporting and motivating teams

 

Main accountabilities:

The main accountability areas for this position are:

  • Key stakeholder management
  • Operations management
  • People management

Client management
Key activities:

  • First point of contact for client and first escalation point for any daily operational issues
  • Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved 
  • Ensuring onsite team is meeting internal and client KPI’s & SLA’s
  • Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency 
  • Responsible for meeting customer satisfaction targets
  • Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues
  • Managing ad-hoc project based work and reporting to benefit the smooth running of the client account
  • Prepare activity reports to support effective management of information reporting.

Operations management
Key activities:

  • Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met. 
  • Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information. 
  • Developing and maintaining internal RSR Operations and Infrastructure networks. 
  • Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.
  • Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.
  • Comply with internal processes at all times

People management
Key activities:

  • Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.
  • Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.
  • Assess and address training needs of staff to support personal development plans.
  • Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment.
  • Provide regular and constructive feedback to staff.  
  • Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.

 

Key Performance Indicators:

The following indicators are suggested to monitor performance and can be used to identify problem areas:

  • Achievement of Contract performance KPIs 
  • Client satisfaction
  • Contract P&L performance to budget
  • Employee Engagement

 

Knowledge, skills and experience:

  • Expertise within the sector or business line
  • Proven results as a Manager and\or Team Leader
  • Business management experience