account director in kuala lumpur

randstad sourceright
job type
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job details

kuala lumpur, wilayah persekutuan
job category
Human Resources
job type
reference number
randstad sourceright
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job description

Job title:
Account Director - RPO

Responsible for providing the client with a specialist recruitment solution based on their service offering. Responsible for managing the onsite team, reporting back to
client and RSR key stakeholders

Reporting to:
Client Services Manager

Job purpose:
To achieve business targets through:

  • Providing leadership in managing operations
  • Developing, supporting and motivating teams

Main accountabilities:
The main accountability areas for this position are:
a) Key stakeholder management/Client management
b) Operations management
c) People management

a) Key stakeholder management/Client management

Key activities:

  • First point of contact for client and first escalation point for any daily operational issues
  • Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved
  • Ensuring onsite team is meeting internal and client KPI’s & SLA’s
  • Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline workflow and increase operating efficiency
  • Responsible for meeting customer satisfaction targets
  • Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues
  • Managing ad-hoc project based work and reporting to benefit the smooth running of the client account
  • Prepare activity reports to support effective management of information reporting.

b) Operations management

Key activities:

  • Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.
  • Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.
  • Developing and maintaining internal RSR Operations and Infrastructure networks.
  • Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.
  • Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.
  • Comply with internal processes at all times

c) People management

Key activities:

  • Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.
  • Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.
  • Assess and address training needs of staff to support personal development plans.
  • Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment.
  • Provide regular and constructive feedback to staff.
  • Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.

Key Performance Indicators:
The following indicators are suggested to monitorperformance and can be used to identify problem areas:

  • Achievement of Contract performance KPIs
  • Client satisfaction
  • Contract P&L performance to budget
  • Employee Engagement

The key competencies for this role include:
Strong Concepts
1. Commercial acumen
2. Client focus

Best People
3. Team leadership
4. Performance management
5. Developing and coaching
6. Resilience
7. Work under pressure

Excellent Execution
8. Passion for results
9. Commercial drive
10. Team working
11. Efficient implementation

Superior Brands
12. Promoting core values
13. Genuineness

Knowledge, skills and experience:

  • Expertise within the sector or business line
  • Proven results as a Manager and\or Team Leader
  • Business management experience