team lead/ account manager - india in bengaluru

posted
contact
randstad sourceright
job type
temporary
apply now

job details

posted
location
bengaluru, karnataka
job category
Human Resources
job type
temporary
reference number
217
contact
randstad sourceright
apply now

job description

about the company

our people are our greatest innovation.

We know that technology can be a great enabler and, at Randstad Sourceright, we lead the way with the latest tools to support our relationships. But above all, it’s the power of human connection that sets our business apart. Our people’s passion, innovation and focus on collaboration are making the biggest impact on our business and how we work with our clients and candidates around the world everyday.


​about the role

Position Title: Team Lead/Account Manager

Experience: Minimum 11-15 years of work experience

Area of expertise: Recruitment, Account/Stakeholder/ People Management

Location: Bengaluru

 

Key activities & deliverables

a) Stakeholder management

• First point of contact for the site and first escalation point for any daily operational issue

• Proactively engaging with the client to understand recruitment needs and drives to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved

• Ensuring onsite team is meeting internal and client KPI’s & SLA’s

• Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

• Responsible for meeting customer satisfaction targets

• Managing ad-hoc project based work and reporting to benefit the smooth running of the client account

 

b) Operations management

• Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met

• Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information

• Developing and maintaining internal Operations and Infrastructure networks

• Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business

• Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy

 

 

c) People management

• Lead and manage the recruitment and induction of off-site and on site teams to ensure business resource plans have been achieved

• Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities

• Provide regular communication to the team members to update them on market developments, business priorities and to create a positive working environment

• Provide regular and constructive feedback to team

• Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates