sr. program manager- bangalore in bengaluru

randstad sourceright
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job details

bengaluru, karnataka
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job type
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randstad sourceright
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job description

Job description

General Description:

Onsite at a client location, and under minimal supervision, the Program Manager (PM) is responsible for managing the contracted Scope of Services to one of our existing MSP client.  The PM must maintain quality customer service and day-to-day site operations, with a primary focus on meeting and achieving our program kpi’s. He/she will be responsible to manage a team onsite and work with multiple shared services teams to ensure our program objectives are met


Essential Job Duties and Responsibilities:

  •         Responsible for all Customer relations and negotiations

.         Be a critical part of the implementation team in the future project scope increase

  •         Manages relations with all suppliers
  •         Responsible for successful achievement of all service level agreements

.         Act as a change agent for the client

  •         Assures that all program personnel are adequately trained on Vendor Management system provider software and program procedure and policy
  •         Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives
  •         Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance
  •         Estimates time frames, quality and quantity of resources required to successfully achieve program objectives
  •         Conducts periodic status checks with customers and team to assess progress against the plan
  •         Prepares and delivers weekly and monthly status reports to RSR Program Director and customer senior management on all program activities and issues
  •         Acts as a liaison between the customer’s and supplier’s senior management
  •         Resolves all program issues with customer and suppliers as appropriate
  •         Travel as necessary to support customer activity and to RSR shared services locations
  •         Assist in implementation of the VMS system enhancements
  •         Ability to interact and manage complex customer issues.


Required Skills:

  •         Thorough understanding of the MSP process, financial implications and benefits
  • Experience managing high-level customer and VMS or other vendor relationships.
  • Ability to engage and sell to senior level clients
  • Ability to solve problems and present conceptual information to all levels of internal and external management
  •         Excellent Customer relations skills
  •         Ability to negotiate with Customers, Suppliers and Contractors
  •         Ability to effectively present to large customer groups
  •         Excellent verbal and written communication skills – examples where possible
  • Ability to provide support, training and guidance to Program Office personnel
  • Ability to work on global and local shared services teams


Education and Experience:

  • Around 4-5 years of proven experience in MSP/VMS Operations
  • Undertaken new process/enhancement projects
  • Proven senior stakeholder management experience
  • Proven track record of success in working and dealing with enterprise accounts
  • Proven experience in successful vendor management
  • Keen understanding of India labor regulations and working