regional operation director-bangalore in chennai

randstad sourceright
job type
apply now

job details

chennai, tamil nadu
job category
job type
reference number
randstad sourceright
apply now

job description

Account Director- RPO
Responsible for providing the client with a specialist
recruitment solution based on their service offering.
Responsible for managing the onsite team, reporting back to
client and RSR key stakeholders
Reporting to:
Client Services Manager or Director
Job purpose:
To achieve business targets through:
● Providing leadership in managing operations
● Developing, supporting and motivating teams
Main accountabilities:
The main accountability areas for this position are:
a) Key stakeholder management
b) Operations management
c) People management
a) Client management
Key activities:
● First point of contact for client and first escalation
point for any daily operational issues
● Proactively engaging with the client to understand
recruitment needs and drivers to ensure
appropriate resourcing strategies are aligned and
put in place and forecasting is achieved
● Ensuring onsite team is meeting internal and client
KPI’s & SLA’s
● Develop and refine client processes and procedures,
identify areas for improvement and implement
solutions needed to streamline work-flow and
increase operating efficiency
● Responsible for meeting customer satisfaction
● Ongoing account development and up-selling from
existing solution and engaging with necessary
Randstad colleagues
● Managing ad-hoc project based work and reporting
to benefit the smooth running of the client account
● Prepare activity reports to support effective
management of information reporting.
b) Operations management
Key activities:
● Analyse recruitment demand, recruitment services
and delivery costs to identify where improvements
can be made in quality and productivity and ensure
targets are met.
● Maintain external networks with industry
associations, government bodies, networking
events and others, to obtain market information.
● Developing and maintaining internal RSR
Operations and Infrastructure networks.
● Manage financial and administrative processes in
accordance with company policies, standards and
procedures to support day to day management of
the business.
● Resolve escalated commercial and contractual
issues or complaints, if needed and in line with
company policy.

● Comply with internal processes at all times
c) People management
Key activities:
● Lead and manage the recruitment and induction of
consultants to ensure business resource plans have
been achieved.
● Provide leadership, coaching and support to teams
and consultants to ensure that they perform to the
maximum of their abilities.
● Assess and address training needs of staff to
support personal development plans.
● Provide regular communication to staff to update
them on market developments, business priorities
and to create a positive working environment.
● Provide regular and constructive feedback to staff.
● Conduct team meetings to promote teamwork, set &
prioritize goals and inform on company updates.
Key Performance Indicators:
The following indicators are suggested to monitor
performance and can be used to identify problem areas:
● Achievement of Contract performance KPIs
● Client satisfaction
● Contract P&L performance to budget
● Employee Engagement
The key competencies for this role include:
Strong Concepts
1. Commercial acumen
2. Client focus
Best People
3. Team leadership
4. Performance management
5. Developing and coaching
6. Resilience
7. Work under pressure
Excellent Execution
8. Passion for results
9. Commercial drive
10. Team working
11. Efficient implementation
Superior Brands
12. Promoting core values
13. Genuineness
Knowledge, skills and experience:
● Expertise within the sector or business line
● Proven results as a Manager and\or Team Leader