technology support administrator in budapest

randstad sourceright
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randstad sourceright
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Technology Support Administrator

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region.

The Technology team within Randstad Sourceright supports the business during the sales, implementations and operations phase with the right expertise and skills. In the process of solution design the department provides consultants to work on the best solution for our customers and help to identify and select the best VMS/ATS for the specific situation. During implementations the VMS/ATS experts work with the implementation team to configure a VMS/ATS in line with the requirements to provide a strong basis for services. In the operational phase support is organized for all the programs in a standardized way. Issues, changes and projects are handled by experts and consultants.

Purpose of the job:
Provide 1st line (and in some cases also 2nd line) VMS (and ATS) support to customer programs, with a main focus on supporting the clients, their stakeholders, onsite colleagues and colleagues in Europe. 1st line support consists of handling incidents, service requests and events (e.i. standard weekly uploads).

Key activities:

Incident management

  • Manage incidents as the first line of support for VMS and ATS users.
  • Escalate incidents to the 2nd line or Tech provider when incidents cannot be resolved.
  • Consult the 2nd line (Senior VMS/ATS support).

Service Requests and Queries

  • Assess and handle service requests (e.g. help in a process or add an additional data).
  • Answer user queries.
  • Escalation to the 2nd line or Tech provider in case of complex service requests.

Event management

  • Manage and execute planned and recurring events (e.g. uploads, modifications, etc.)
  • Improve and monitor quality and execution.

Customer focus

  • support customers with expertise and speed
  • Provide friendly and responsive support to (internal) customer staff, colleagues and other stakeholders

Key Relationships:
Internal: colleagues in customer programs (i.e. Merck France), VMS/ATS experts in EMEA, support colleagues
External: customers, VMS/ATS providers

Bachelor degree

3-5 year experience in a similar role

Fluent in Business English