rpo team leader in budapest

posted
contact
randstad sourceright
job type
permanent
apply now

job details

posted
location
budapest
job category
Other
job type
permanent
reference number
520
contact
randstad sourceright
apply now

job description

German speaking Recruitment Team Leader

Who are we?

Randstad Sourceright is a global talent leader, providing solutions and expertise to help companies grow. RSR Budapest, established in 2013, already employs over 170 Recruiters and HR Administrators and is still growing! Join our team to learn and develop within an international, young and dynamic group!

Main focus is candidate and operational/delivery client perspective. Acts as SPOC, works on complex situations, such as volumes, positions on wide-scale project-basis, with senior stakeholders, with diverse cultures and diverse ways of working. Responsible for the delivery of client programs, operational contacts with hiring community and coordination of day-to-day operational tasks of a team of Sourcing Recruiters and Recruitment Coordinators. Major goals are to deliver against the agreed SLA/KPI’s and reach the highest level of client satisfaction and team performance.

 

Key activities will include the following :

Performance and people management:

  • Coordinate and motivate a group of Sourcing Recruiters and Recruitment Coordinators
  • Pushing teams’ KPIs and also delivering own KPIs
  • Monitor the performance of Sourcing Recruiters and Recruitment Coordinators, set targets and day-to-day priorities, evaluate results and share lessons learned
  • Measure account(s)’ performance
  • Manage all open positions within the team and smart allocation of resources to new positions
  • Support team members with the right sourcing strategy
  • Use and continuously seek for creative and innovative sourcing and recruitment solutions, sharing best practices with the team
  • Come up with new operational procedures / delivery solutions and SLAs and present and discuss with Delivery Manager
  • Maintain & manage information within company systems about candidates & clients
  • Ensure all team members conform to RSR processes and quality procedures as defined
  • Create backup structure in the team in case of absence
  • Manage all HR related daily activities within the team (Holiday scheduling, Timesheet administration, attendance, etc.)
  • Conduct regular team meetings to promote teamwork and inform on project updates
  • Train and mentor new hires
  • Provide feedback and coach experienced team members on a monthly basis, support team members in reaching their yearly target, mentor colleagues e.g. with dealing client issues (no direct people management)

  Account management:

  • First point of contact for client operational stakeholders and first escalation point for any daily operational issues
  • Effective client / stakeholder management
  • Entire project management towards to complex sourcing clients
  • Meet service level agreements and customer satisfaction targets
  • Engage with the client to understand needs, to ensure appropriate strategies are aligned and put in place
  • Identify opportunities to better serve the client and/or to bring in new delivery solutions
  • Periodically report and review of services, SLA’s and KPI’s, team performance, participate business reviews, etc.
  • Project management based on new client requests; acting as ‘Voice of Customer’ to translate client need for internal contributors and stakeholders (Delivery Centre Management, TIC, Support roles, etc.)
  • Participate in intake calls where necessary
  • Manage client expectations, provide MI where applicable
  • Create and send Weekly client reports
  • Provide invoicing input
  • Drive all open positions to closure

Reporting:

  • Daily/Weekly reporting of activity to the Delivery Manager and client.
  • Make real-time updates for timely and accurate record keeping of candidate activity and productivity.
  • Keep Gr8 People and interview scheduling tracker up-to-date and drive usage with the team
  • Able to prepare and analyze reports and suggest action plan to improve on efficiency
  • Work with Delivery manager to run reports to feed back to client teams

Process:

  • Coordinate entire RPO process, from intake to on-boarding.
  • Process management in line with Client specific processes and SRC’s processes.
  • Make process improvements, both internal (team activities) and external (towards the client).
  • Develop and refine effective sourcing strategies and client processes, work on sourcing innovation and identify areas for improvement.
  • Act as a Subject Matter Expert in one or more verticals by gathering the utmost of industrial knowledge (job profiles, target companies etc.) and creating, building and maintaining best-in-class sourcing strategies.
  • Responsible to maintain and work along agreed sourcing strategy
  • Keep all documentation up-to-date on processes

 

Key Relationships:

  • Internal: colleagues, team members, Delivery Managers
  • External: client stakeholders

Qualifications:

  • University (Bachelor's) degree
  • Microsoft Office (Excel/PPT/Word/Gmail)
  • Excellent English and German language knowledge

Experience:

  • Minimum of 3-5 years operational work experience gained within a fast-paced, multinational, high-touch service industry (recruitment, HR services, financial/IT services etc.)
  • Preferably experience in people management
  • Maturity in succeeding in a strongly client-facing service environment

Knowledge:

  • Knowledge of social media and social networking sites.
  • Mastery in MS Office applications and Googlemail
  • Reporting skills (Excel, PowerPoint)
  • Excellent command of the English and German language (written and spoken)
  • Background in Applicant Tracking Systems (ATS) and / or Vendor Management Systems (VMS)
  • Detailed knowledge of Randstad global businesses and the associated internal processes and policies

Competencies:

  • 360: creative in thought and approach to creating potential candidate lists (data mining) and approach sourcing cases with out-of-the box thinking.
  • Client management: mature client and high-level stakeholder management: responsive, available, communicate clearly, set expectations, and act as a professional RSR Sourcing recruiter.
  • Communication: mature communication and negotiation skills, good connection builder (hunter attitude).
  • Diversity: respect the diversity of individuals/nations/cultures and histories and easily adapt to cultural changes with interest.
  • Driven by excellence: show a real passion to achieve and/or exceed targets at all time.
  • Learning: good listener and questioner and highly responsive with excellent ability to absorb information quickly.
  • Network: build and maintain professional relationships with other individuals or organizations to help achieve business goals.
  • Overview: oversee complete and complex picture.
  • Persuasiveness: act to convince others that own opinions and ideas are the right ones and generate support.
  • Presentation: ability to present results and further market and management intelligence to clients.
  • Process driven: strong process driven attitude with an always open eye on potential process improvement opportunities.
  • Project management skills: Is able to run projects, as a project member or project manager
  • Service orientation: focus efforts on discovering and meeting customer needs and expectations.
  • Social: adapt to and work effectively with a variety of situations/individuals/groups and seek to act as a team.
  • Taking responsibility: take ownership of their assignments and have effective planning and organizing skills and the ability to work to tight deadlines in a dynamic, fast moving environment.

Other:

Excellent command of English and German languages (written and spoken)

Location: Budapest