client service director in münchen

posted
contact
randstad sourceright
job type
permanent
apply now

job details

posted
location
münchen, bayern
job category
Other
job type
permanent
reference number
897
contact
randstad sourceright
apply now

job description

about Randstad Sourceright
Randstad Sourceright is a global talent leader, providing solutions and expertise
that help companies position for growth, execute on strategy, and improve
business agility. Our experience encompasses all facets of the talent acquisition
of permanent employees and the contingent and contractor workforce. Key
offerings include Managed Services Provider (MSP) programs, Recruitment
Process Outsourcing (RPO) and Blended Workforce Solutions. Randstad
Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA)
region. Working for a multi-country organization, means working with clients
and colleagues with different backgrounds. This results in a digital way of
working and requires a pro-active mind-set.

job purpose
To develop and lead an effective client management proposition. Focusing on
providing strategic direction and operational leadership of a Key Client Account
within a region. Driving additional business opportunities, leading and
motivating a team and ensuring clients receive added value and strategic level
expertise.

Main responsibilities

  • Should provide strategic leadership for the account teams within the
    specific regional area.
  • Ensure the team participates in continuous improvement activities in
    order to maintain their levels of expertise, market knowledge and
    awareness of future trends.
  • Is responsible for delivering financial performance as defined by annual
    nominated accounts budgets.
  • Is key contact for all senior clients across nominated accounts.
  • Takes responsibility for the account development strategy.
  • To develop operational best practice and excellence across multiple
    client sectors and stakeholders both internally and on the client side.
  • Coaching and developing the team to develop their potential, to support
    individuals and drive performance and behaviorusing the competency
    framework and KPI’s to aid and drive performance and retention.

Experience

  • Should have wide and deep experience providing expert competence.
  • Experience of working in the recruitment industry managing international
    complex and sizeable client accounts, in either contract or permanent
    recruitment.
  • Ability to liaise with all levels of management, in particular Director level,
    both internally and client-facing.
  • Previous experience in negotiating and managing commercial budgets.
  • Experience of interpreting strategy and policy in order to set and deliver
    objectives within medium to long time frames.
  • Solid experience of people management and leadership in a results
    driven environment.
  • Excellent Command of German and English