service delivery manager in oost-vlaanderen

randstad sourceright
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job details

job category
Human Resources
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randstad sourceright
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job description

Purpose of the job:

Coordinate RPO Program and coordinate activities of Recruitment Consultants at the client site; in the situation with multiple sourcing experts working for one specific client.

Key activities:

  • Prepare and execute Business Review at all client locations.
  • Optimize operational processes and assure same processes are followed at all client locations.
  • Share best practices with other sourcing experts, clients and locations.
  • Manage supply chain program, in close cooperation with the supply chain manager.
  • Support, coach and direct functionally (new) sourcing experts.
  • Create management reports, translate these in recommendations, and assure reports of all client locations are aligned. 


  • Bachelors degree 


  • Minimum of 8 years of work experience in a comparable line of business.
  • Working experience in various positions of staffing industry, such as working for an agency, working as a freelancer, working in a corporate recruitment position. 
  • Preferably experienced with RPO programs.
  • Experience with optimizing workflow. 
  • Preferably project management experience 


  • Knowledge of professional segment 
  • Knowledge of RPO programs 


Service orientation: study the desires and needs of the (internal) client and act accordingly. Work on establishing a relationship of trust with the client.

Understanding of business needs: understand the market, business environment and company needs, and turn them into concrete service-offerings and actions.

Passion for results: actively focused on achieving results and objectives and willing to intervene if the results are not satisfactory.

Influencing tactics: able to persuade and convince others in a direct or indirect way, maintaining the spirit of mutual good faith and ownership.

Negotiation skills: to be able to reach the best price quality ratio.

Convincing skills: use the right arguments and methods to try to convince other people of a certain standpoint and get approval.

Presentation skills Planning & organizing: organize own work effectively by formulating objectives and planning activities, available time and energy, and focusing on the main issues and acute problems.

Problem analyzing: identify problems, recognize important information, and establish links between information, track possible causes of problems and look for relevant information. Problem solving: produce practical solutions in line with the organizations’ needs.

Maturity: have the composure to stand back, take a dispassionate view and make well-considered decisions, even in stressful circumstances.

Developing & coaching: focus on the continuous development of the team in order to better support group results.
Overview: oversee complete and complex picture.



  • Excellent command of the English and Dutch language (written and spoken).
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