associate msp consultant in brussels

randstad sourceright
job type
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job details

brussels, brussels hoofdstedelijk gewest
job category
Human Resources
job type
reference number
randstad sourceright
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job description

Job purpose

The operation officer supports the business with the correct expertise and skills and provides support to customer programs, their stakeholders and on- and off- site colleagues. Support means handling more complex, not standardized, issues which requires in depth knowledge of the systems and processes and administrative tasks regarding MSP and RPO programs.



The responsibilities below enable you to achieve goals and to be successful in this role.

Client & Customer Management (External)

Carries out prescribed client management activities and provides support to others by following existing procedures.

  • Should support activities related to HR processes.
  • Perform system activities for clients and candidates.
  • Process mutations and monitor time limits.
  • Manage questions and issues from users and clients to support the organization.
  • Work with colleagues to solve issues; ownership for finding answers.
  • Support customers with expertise against SLA requirements.
  • Provide friendly and responsive support.



Supplier management:

  • Should connect/delete suppliers to/from VMS, update supplier’s information.
  • Execute supplier satisfaction surveys.
  • Order intake & distribution process.
  • Should create/close order in VMS.
  • Distribute orders to suppliers and monitor progress.


Order fulfilment process:

  • Carry our background checks.
  • Schedule interviews for hiring managers.
  • Reference checks.
  • Candidate on & off boarding process:
  • Should create/close contracts.
  • Register new employees.
  • Execute exit interviews with candidate and hiring managers.

Time & expenses management:

  • Should follow up on timesheets.
  • Manage approval processes.
  • Enter/correct time and expenses in tools.
  • Create reports on time and expenses.
  • Contract and payroll issues:
  • Should support payroll/financial teams to solve payroll/financial issues related to the contractor/worker.
  • Support financial teams in order to take care of timely payment.
  • Take and deal with enquiries or requests to change details to simple legal agreements.


Education & experience

 General Education

  • High School / FE College


  • Administration experience in (preferably) human resources or service center
  • Excellent Microsoft Office / google for business applications skills
  • Preferably with Applicant Tracking System and / or Vendor Management System
  • Complete fluency in French and business level of English