Company Recognized for Breadth of Service, Deal Size and Quality of Service Based on Customer Satisfaction Data
BOSTON, May 2, 2012 – Randstad Sourceright, a global talent leader, today announced that it has been recognized as the top Managed Service Program (MSP) provider by HRO Today on its annual MSP “Baker’s Dozen” list.
The HRO Today “Baker’s Dozen” list ranks the leading providers of MSP services — both in the U.S. and internationally — based on data collected and analyzed from responses to a global customer satisfaction survey. The survey focuses on services provided, scope and scale of services, and quality and satisfaction with the level of service provided. Randstad Sourceright also received recognition for the quality of its service delivery program and the value of its MSP solutions. The Randstad Sourceright team has consistently earned recognition as part of the Baker’s Dozen top providers list, in both RPO and MSP categories, for eight consecutive years.
“The Randstad Sourceright team has long been dedicated to providing customers with the highest level of MSP service on the market,” said Teresa Creech, president of MSP Solutions at Randstad Sourceright. “Supported by our depth and breadth of experience, we’re committed to helping companies efficiently manage their flexible talent supply chain today while planning for future needs, fostering continuous innovation, and supporting core business goals. We’re honored to be recognized as the leading MSP provider by HRO Today.”
“Randstad Sourceright's performance on the 2012 HRO Today Magazine Bakers Dozen Customer Satisfaction Survey is a tribute to their commitment to their customers and the quality of their service delivery platform. Clearly, their clients see the strategic value and financial benefit that MSP offers in the management of today's complex workforce challenges. We congratulate them on their top ranking in our global 2012 survey,” said Elliot Clark, CEO and Publisher of HRO Today Magazine and CEO of SharedXpertise.
The rankings for HRO Today’s Baker’s Dozen for Managed Service Programs and other service areas in HRO Today are determined by customer survey data. Survey responses are incorporated into the HRO Today database and analyzed to score each provider with a statistically significant sample. For the MSP category, HRO Today received feedback from more than 60 verified customers. The rankings are based on point assignments and weightings of questions as well as a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Both rankings and weightings are determined statistically.
Randstad Sourceright delivers a wide range of Managed Services to help clients maximize and control their contingent workforce investments. These solutions include managed service provider programs, supplier management, professional payrolling, independent contractor management solutions and statement of work services. The company’s Managed Services give clients complete insight into contingent workforce spend, hiring quality and vendor performance.
To read more about Randstad Sourceright on the HRO Today “Baker’s Dozen” listing, please visit http://www.hrotoday.com.
SharedXpertise is the leader in providing media, summits and forums that develop professional practices in the areas of corporate responsibility, human resources and financial management. Its media offerings include print and online publications; its summits are conferences and its forums offer association membership programs. SharedXpertise serves strategy-level corporate executives in the human resources, finance, compliance and sustainability professions in North America, Europe and Asia.
About Randstad Sourceright
Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of talent, including traditional employees and the contingent, free-agent workforce. Key offerings include Blended Workforce Solutions, Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Contingent Workforce Services (CWS). As an operating company of Randstad, a $22.5 billion company and the second largest HR services provider in the world, Randstad Sourceright delivers the resources and deep capability companies need to optimize their talent strategy for business growth and transformation. We are consistently recognized for service excellence and innovation by industry organizations such as Everest Group, HRO Today Magazine, NelsonHall, Bersin & Associates, and Staffing Industry Analysts.