client services director in EMEA

job category
Human Resources
job type
reference number
randstad sourceright
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job description

 Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies execute on strategy, improve business agility and place them in a position for growth. 

Client Services Director – Competitive Salary – Plus Industry Leading Package

Randstad Sourceright’s experience encompasses all facets of talent acquisition for permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions.

The Client Services Director develops and leads effective, commercially successful, client management propositions with focus on providing strategic direction and operational leadership of EMEA client contracts. You will have strategic accountability for multiple delivery streams, managing resource planning to achieve business goals whilst balancing client requirements and utilization targets.

You will be accountable for all aspects of the MSP and RPO solutions as the senior escalation point for the client, key suppliers, the Service Delivery Team and internally within RSR on all matters and issues concerning the account. Key activities will include

  • Budget/forecast management (monthly P&L).
  • Determine, monitor and review costs, operational budgets and staffing requirements
  • Responsibility for the account development strategy
  • Thought leadership
  • Lead internal and external stakeholder relationships
  • Identifying business development opportunities and sales initiatives within the client.

The successful candidate will have experience in managing a large complex RPO and/or MSP account. Experience defining and managing business plans and budgets, proven experience of developing relationships working at a strategic and operational level and proven experience of negotiating and managing commercial budgets is essential. This is an excellent opportunity to develop and accelerate this key account and lots of project leadership. 

At Randstad, we firmly believe we've got the balance just right. We're a global brand, offering a variety of roles in different industries and sectors, but every single person in our business matters to us. So, contact us today to find out how you can shape the world of Randstad Sourceright and how we can help your true talent shine.


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