mi officer in Budapest
Department: Randstad Sourceright EMEA; Delivery Centre; Shared Service Centre
Location: Hungary, Budapest
Reports to: Delivery manager
Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region.
In 2013 Randstad Sourceright EMEA established a Delivery Centre in Budapest, Hungary. The Delivery Centre consists of a Shared Recruitment Centre (SRC), a Shared Services Centre (SSC) and a Centre of Expertise (CoE). The SRC and SSC are driven by process management, productivity in line with Client SLA’s (internal & external) and standardisation of working methods.
The SSC employs a Center Support Team (CST) who is responsible for supporting Recruitment Process Outsourcing (RPO) and Managed Services Provider (MSP) programs within the EMEA region. By providing high quality support in the most efficient way, the CST ensures assistance for the HR Administrators within the SSC and all MSP experts and/or Sourcing Recruiters/Recruiters of Randstad Sourceright EMEA.
In general, the SSC works with standardized processes all over the EMEA region to ensure efficiency and clients’ satisfaction.
Purpose of the job:
Collect data from current and future clients in order to provide the client and Sourceright EMEA specific reports and analyses.
Consolidate and integrate client data for the production of specific reports
Maintain and review data-set as required, working to ensure data quality, highlighting and addressing discrepancies, giving advice and providing solutions
Pro-active in recommending improvements in the usage of VMS / ATS tools and the existing data management processes.
Prepare documentation outlining how reports are built
Maintain an up to date report timetable per client / location / country
Produce reports on a regular basis to ensure the recruitment processes are being followed (hire process metrics and source reports), with responsibility for delivering reporting to track levels, satisfaction targets and KPI’s.
Prepare scheduled and ad hoc reports derived from VMS / ATS tool and CRM databases based on criteria set by the Service Delivery Manager / Client Account Manager
Create monthly billing summary, that detail accruals for Service Delivery Manager or Client Account Manager review prior to sending to client, reconciling and modifying billing as required
Format reports in file formats (xls, csv, pdf) to an agreed specification
Data manipulation using pivot tables to present data to the client
Modify and review reports as needed / requested by clients to validate applicability
Create presentations containing report data to agreed specifications
Data cleansing activities may be required
Single point of contact for all reporting technology needs
Internal: Colleagues in customer programs, MI/BA specialists in EMEA
External: customers, 3rd party vendors, suppliers
Bachelor degree required e.g. business administration/economics or equivalent.
2+ years reporting experience with exposure to data integration and reporting technologies
Expertise of the management information and reporting of recruitment processes
Experience with reporting and vendor management / application tracking systems (Fieldglass, IQN, Peoplefluent, TalentLink, Oracle/Taleo etc.), CRM databases (Bullhorn) and IBM Cognos (business objects).
in depth experience with Microsoft Excel and Powerpoint
preferably previous staffing or MSP experience
experience on working in a matrix organization
experience on working in project fast growing and changing environment
Attention to details: can deal with detailed information effectively over a long period of time.
Be able to work under pressure: able to perform effectively under time pressure and can deal effectively with setbacks and criticism.
Managing professionalism: provide high quality expertise within own specialty.
Passion for results: actively focused on achieving results and objectives and willing to intervene if the results are not satisfactory.
Planning & organizing: Organize own work effectively by formulating objectives and planning activities, available time and energy, and focusing on the main issues and acute problems.
Problem solving: produce practical solutions in line with the organizations’ needs.
Promoting core values: actively promote and demonstrate Randstad’s core values.
Service orientation: study the desires and needs of the (internal) client and act accordingly. Work on establishing a relationship of trust with the client.
Understanding of business needs: understand the market, business environment and company needs, and turn them into concrete service-offerings and actions.
Excellent command of the English language (written and spoken) and good command of 2nd language